Acquiring wrong product as part of S2 Upgrade program

  • 19 June 2021
  • 2 replies

I ordered an Amp to replace a ZP80 device and received the Upgrade credit when doing so.

When I received the Amp, I realised that I should have acquired a Port device so I returned the Amp to Sonos. 

I would now like to order a Port device.

My question is how do I get the Upgrade credit reapplied to the replacementPort device?

Thanks for your help.





Best answer by Airgetlam 19 June 2021, 08:44

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2 replies

Not much the community can do here, I would recommend calling the sales line and getting them to straighten it out. 

Thanks Bruce