Answered

Sonos and other retailers have marked down prices 20%.  When i try to use my 30% credit against the new price is does not allow it. Only against the higher non sale price. This is wrong as the 30% is really only 10%. Sonos should allow the credit against the product price on any given day. 

Just updated to a new wireless WIFI6 router the my BEAM is the only device giving me issues. Anyone have any secrets to getting Sonos to play nicely and wirelessly connect to the 2.4 band?

I cant pair the arc and the symfonisk speakers in the sonos app. Strange enough the symfonisk speakers are installed but then i dont see the arc. When i restart the sonos app en turn on the tv i only see the arc but then i dont see the symfonisk speakers. This is getting me crazy. What is this??

Hi,So just recieved my Sonos ARC and was very disapointed to find that I have Audio delay when using it with my PS5 on any setting other than PCM but that means it is only using 2.1ch.Both are connected to my TV with the Sonos Arc connected to the HDMI ARC port.I have looked around already and found many with the same issue but most the posts are years old now so wanted to see if anyone knows a fix for this now?Would a HDMI Arc splitter of some sort help?I have heard of this HDFury Arcana thing, don’t fully understand it but is that something that potentially fix the issue?Sorry for my wording/terminology I am pretty new to trying to set such things up.TV model: Hisense QLED 50U7QFTUKThanks.

How far apart should the ceiling speakers be installed?

I have the beam and sub (gen 2) on the main floor (Family room). I also have a play bar and another gen 2 sub that I want to put in the basement.  Is this possible or do I need to buy a gen 3 sub to connect? thanks

I only get surround sound when I watch a freeview channel direct through my Sony tv. When I watch a programme through my BT box or my Xbox, I only get the sound from the sonos beam, not the 2 surround speakers. Does anyone know how I can resolve this issue?Thank-you. 

Hello  I’ve just moved into a house with Sonos Connect Amp that runs on the Sonos 1 app. All seems to work fine but I’ve been trying to listen to a station called Buzz MCR. It isn’t listed on the tunein app so tried adding the URL, but it still didn’t work. I just get silence. https://streaming02.zfast.co.uk:2199/tunein/kookyinc.plsI messaged the radio station and they said download sonos 2 app but that doesn’t connect to the sonos gear that I have.Can anyone help? Is there another app that might play the URL? Many Thanks ​

Hi I want to connect my turntable to Sonos Beam Gen 2, sub mini & 2 x Sl's.  I have two questions 1. I currently have turntable connected to vintage marantz amp to external speakers.  I no longer want to use external speakers but want to connect to my Sonos surround setup.  My turntable has pre-amp & I have connect gen 2. Will connecting connect gen 2 to my marantz amp improve sound over connecting directly to turntable?Question 2. I'm new to Sonos so do I connect the turntable (Connect gen 2) to my current setup entitled lounge (TV surround sound) or should I set up another group titled turntable with same speakers? Hope that makes sense.Help much appreciated.

Any general do’s and dont’s for creating a S2 network on the same lan as an existing S1 network, that is to remain unaltered?I’ve got the new devices attached (can ask Sonos to ‘play music’) but can’t get the S2 controller (any platform) to recognise them.Messages like:“Sonos found on this network. The system includes products that aren’t compatible with Sonos S2.“You have options:”Options offered include setting up a new system (done that) or ‘more’.Under ‘more’, there is nothing that seems to get us out of S1 jail. ‘About my system’ just shows the 5 products on the pre-existing S1 network.TIAAlex

I have two Sonos five set up as a stereo pair. Both are wall mounted and have not been moved a single time. Not moved or touched. Today I was listening to these days by Connor price when I heard a very obvious crackling sound coming from my left Sonos five at -0:45 till -0:43. everything else plays flawlessly, just that one part that dose not work. I have tried many things like unplugging it and re plugging it. But every time It happened. It is only the left one. It dose not happen when I set it to right on the eq or I turn down the bass from 5 to 0. it is only the left one and only when bass is turned up. I have no idea what it is. Btw both Sonos five are not the same version. They were bought a year apart. The left one dose not have a hexagon pattern / bee hive pattern in the mesh when shining light thorough it. The right one does. The left one is the older one but has never caused any problems. I have no idea what is cousins this problem. Thank you for reading this. Have a nice day.

Is my Sonos one compatible with an Amazon dot?

Hi.I own two Sonos Play:5 (Gen 2) speakers. As a stereo pair.Would they be compatible with the Sub (Gen 3)?Thanks

Hi, Hello I have a set Sonos Beam; Sonos OneG2. My question is : I want to set up surround sound, does it have to be two Sonos OneG2 and Sonos Beam or could it be Sonos Beam, Sonos OneG2 and Sonos One SL ? thank you very much for your help in this matter. 

Will S1 ‘Playlists and Pandora Stations transfer whe you upgrade to the S2 app?

Hi there,  I have just got the Sonos ARC and the audio format I get is Dolby Multichannel PCM 5.1 but no Dolby atmos. My tv Philip 58PUS8556/12 support Dolby Atmos, the hdmi is connected in the e-arc and enable it. I have tried several times with different films without success, Can anyone assist me? thanks

Seen a few answers for this but i’d like one from Sonos.When will Trueplay be available & work on an iPhone Se 2 ?I have tried setting this up with an older iPhone 8 still would n’t happen.I have the latest version of the app & all software.

When listening to music on the speakers via Amazon HD Music using the S2 app on the desktop to cue a playlist, the tv level slider does not change the volume of the playbar. It moves but nothing happens. The music level slider does alter the volume of the surrounds. I am unclear about this as I thought the tv level slider should control the volume of the playbar. The music level slider does not alter the volume of the playbar. When watching television, the tv level slider works to control the volume of the playbar and surrounds at the same time. Is this how it is meant to work?  

Does the One SL go to sleep when not in use?  

Inherited a Sonos Playbase, but i don't know how to set it up. Any help is welcome. I do have it working with a Sony TV, but cant seem to get it connected to the wifi. i do have the ability to plug it into ethernet.

Hi.  I have been using my S1 App for quite some time now as the majority of my system is quite old.  However I have recently been gifted a new Roam SL which is S2 compatible only.  Now, I know I can split the system for S1 and S2 systems (and if I have read it correctly, it is really only my Play 5 that won’t work with the new S2 app) and I am happy to set up two systems.  However my question is this.  Can the speakers that I move across to the S2 app (Play 1s, SYMFONISKs, Playbar) also be added back into the S1 app?  IN other words, when I use my Play 5 with my turntable, can I have those S1 compatible speakers on both SONOS systems?

I updated the PC version of the Sonos app yesterday to the latest one.  Immediately, the volume controls are now greyed out and not accessible.  I have four locations, and it’s somewhat random which are greyed out.  Sometimes it’s just one room and sometimes it’s multiple.  My iPhone app is working just fine. What can I do to fix this? Thanks.  

Hello there,Until now, I was using a Google Nest Mini speaker to control my lights and plugs connected to my home.I recently got a Sonos Beam and I set up the google assistant.With the Nest Mini, in the application, when it was located in the same room as the connected plugs and lights, when turning on or off, there was a simple "ding or dong". With the Beam, even if it's in the same room, I still get a confirmation like, "Okay, I turn on the light..."Is there any way WITHOUT GOING THROUGH THE ROUTINES, to have a simple ding / dong?Thanks for your help

Can anyone help with this issue - on Sonos 1, I have installed Alexa and enabled the skills via alexa - but no BBC station will pay after the initial “BBC sounds” announcement…. I have installed……deleted, re enables, … rebooted and disabled and then re enabled the skill but to no avail…… and also……. Alexa won’t play any music at all ……..any help or assistance would be greatly appreciated…….

Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app.  This issue may resolve c10mins into turning on but as you can imagine it is v v irritating.  Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel