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connecting to sonos move for the first time. using the sonos app and it`s requesting a 8 digit PIN that should be found on the backside of my speaker but it´s nothing there. what should I do to process further?

Hello all,I’m a lighting designer, and occasionally I do a/v network installs as an ancillary service.  I recently got stung by building out a whole home audio system with Amps/architectural speakers with a few rooms paired with Sub gen3’s.  The Amps were rackmount and wired to the network switch in an a/v closet FAR away from the rooms where the passive in-ceiling speakers and Sub were located.  Sonos led me to believe that as long as I had healthy wifi in a room with a Sub, it could connect (via the local AP) to the Amp in the network closet no problem.  I learned post install that this does not work as there is no network wifi connection for the Sub as it’s a proprietary Amp to Sub 5ghz connection.  I’m still navigating a reasonable solution to that issue with the client and Sonos.   My question is related to ensuring that any new installs are bullet proof.  Can someone 100% confirm that if I have an AMP set up far away (outside the bounds of the wireless 5ghz connection) from a Sub

My play 3 keeps dropping out. It is near my router but drops out constantly. It does not disappear from the controller 

Why does my Sonos on Windows closes when I close my laptop? I need Sonos Windows to stay open in order to use my iPhone/iPad as controllers for My Music. I can’t play anything from My Music until I go back into my laptop to open the Sonos App. This can be annoying.

Hello.. I just got Sonos Arc and one SL for surround speakers, I already follow all recommendation, restart router, turn off arc, change to cable. I put all arc and one sl into static ip, restart router, but the sl can’t be added to surround system.Thank you for any comment.  

Recently purchased the sonos arc - disappointed to find out i need to purchase multiple gadgets to make the arc work with my xaomi projector, and run a long cable. So now I'm thinking to upgrade projector. Does anyone have recommendations for projectors with eArc connection (to avoid the extra hdmi matrix)Upward projector (to avoid the long cable)Android OS preferable  Does this even exist? Really grateful for any advice     

In the past few weeks the Sonos App on Android (Google Pixel 6) has started popping up ads on my mobile, but only when using Tunein as a music source.  Does anyone know if this can be blocked with a firewall like PfSense?

I used my Sonos Move at a friend’s house but now cannot reconnect it to my system. The orange light comes on, it searches and finds it, says setting up your device, then tells me to connect to the Move’s wifi. I do this, whereupon it tells me to connect with a cable to my router. The Move does not have an ethernet port, so how can I do that?!! I have tried rebooting a couple of times and it works with bluetooth.

I’ve tried several time to reset our Playbar and the white light just comes on solid every time.  I’ve tried plugging it in with the pause button held, pause and volume up and no reset.  We could not see it in the S2 app, yet our other controllers work fine.  I tried removing the ethernet cable, then removing the optical connection, yet nothing seems to allow a factory reset to be performed.  Does this mean the Playbar is bad?

I think the title said it all.  I barely can get a signal for my CR200 remote and wonder if there’s some way of strengthen it.  Boost?  I have an Orbi mesh network and that does nothing which makes me think the signal for the remote comes from a Sonos component (not close enough) which makes me wonder about the Boost. Thanks in advance for any information you can give me.

Do I connect the Ray to my tv or thru my stereo component?

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

Hi allAfter reading all the wonderful reviews (what hi-fi) about how good sonos products are. I purchased a Beam 2 sound bar. Only after installation do i now find out it will only play in PCM stereo mode and not Dolby 5.1 or the holy grail Atmos. Due to TV HDMI technological drawbacks. Like a majority of people i have a smart TV, Panasonic Viera, Sky Q HD, Fire TV stick, Netflix etc. I’m not going to replace a perfectly good TV just to get better sound. Had i know this before purchase i probably wouldn’t have bothered. How do i get proper Dolby digital sound from my sound bar while still being able to control the sound with one remote not the phone app. I’ve read about HDMI switches but I’m unsure how they work and why i need one. My TV has 2x HDMI + 1x HDMI ARC not eARC as I’ve now found out is needed in order for it to work properly. Many Thanks moonbeam

Can an amp, with speakers connected, be used for both TV surround sound and music? I have installed a Sonos system in a home. There are 11 Sonos amps for music in several rooms/spaces, 3 Arc soundbars and 3 Subs (for the three TV-viewing areas). I’d like to set up the system to play music on the Amps when the TV’s aren’t on, but then switch them to TV sound when the TV’s are turned on. It seems this is possible, but I am not having any luck trying to set it up. Can someone offer assistance, please?

Hi I am having issues re setting up my Sonos beam gen 1 to my system. Have done absolutely everything you can possibly Imagine. Works with Ethernet cable no issues. Have done numerous resets.Connected as new device. Finds it and process done as per other Sonos products. But nothing. It has sometimes said that my unit has been installed and may not appear on my system list but would need to disconnect and connect in order for it to appear in my system but nothing. Any ideas? Used to work just fine……….

I have all these but tidal only outputting in stereo pcm.even albums that should report DA are missing the master recording symbol in tidal.i have an almost exactly the same setup with a beam gen 2 and nvidia shield in place of the sonos arc and apple 4K tv 2022 and everything is fine.any ideas?all help appreciated

hola buenos dias, la verdad que ya no encuentro manera de como conectar la barra sonos arc con la app de sonos para que me funcione con el sonos sub. ya conecte con la app de sonos la sonos sub pero para que funcione debe estar conectada con la barra sonos ARC, y esta ultima no me deja la app agregarla me sale un error del router al final de la instalacion ya lo intente con un cable ethernet y la verdad no he tenido resultados, estoy desesperado porque he intentado varias maneras y nada aun, seria alguien tan amable de ayudarme porfavor. o si hay alguna manera de que funcionen ambas sin usar la app de sonos seria posible?

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also? 

Just bought myself a Sub Mini to pair up with my Beam. Right out of the box I’m having issues with using the sub mini connected with Ethernet. Prefer it that way since the router is right next to it. The beam is also connected with Ethernet. However, when I plug the Ethernet in to the router it kills my network and the router loses all internet connectivity. WiFi on the sub mini works just fine. But whenever I connect the sub with Ethernet, it messes up my router and network.  I’m thinking the sub has a faulty network card that somehow maybe is wired wrong. But before I complain to the store where i bought, do any of you have any suggestions?

Hi,I’ve just purchased a Beam Gen2.  This is connected to my Sony TV to which I also have a Sky Q box and Nintendo Switch connected.  Beam is connected via the Sonos supplied HDMI into Arc.I have a couple of issues that hopefully someone can help with:When I use the sky remote the TV volume adjusts in jumps of 2.  These are odd numbers, so 7,9,11 etc - particularly annoying as I normally use 10 or 12 for standard viewing.  Any ideas how to achieve increments of 1 as I can without Beam connected. The sound drops out and then returns completely randomly.  Never had this problem before. How do I find where to do the “calibrate speaker to your room function”?  It appeared on my phone during setup and then disappeared when the Beam decided to update.I actually purchased 2 Beams but based on this may be returning both!  The other Beam is for use with a Pioneer TV.  Really frustrating as my Play 5 (not connected to s TV) is fantastic.  Any help will be great.  Thanks.

My Sonos Assistant doesn't recognize my Apple Music Playlists.  If I instruct it to “Play my Sia Playlist” or “Play my Apple Music Sia Playlist”, it just plays a variety of Sia music and not just those songs on my playlist.  Help please.  Thanks.

I was playing some music through my system this morning and suddenly realized I wasn't getting any bass and the sub didn't seem to be putting out anything.I checked my app and it shows the sub connected to my system so I disconnected the sub and tried to re-add it and it just keeps telling me there was a problem adding it to my system.I connected the included ethernet cable directly to it and connect it to my router and every time I try to disable Wi-Fi it keeps telling me to connect an Ethernet cable. 🙄I have ran a diagnostic while playing some music and here is the number 217906890 Appreciate the assistance.

Every time I perform an update to my Sonos equipment, my Fios reboots - has anyone else experienced this?

I have a USB drive with all my music plugged into my “always on” PC and set up my music library to point to this D drive.  It worked for months, but now continually gets Unable To Play ‘xxxx’.  The Share //DONSNUC/D does not exist.  Same whether I play from the Sonos S1 app on the PC or on the phone or iPad.  If I go to Windows Exporer and click the D drive, then albums and click on something, it plays just fine via the Windows media player.  This is only a Music Library issue.  If I choose a TuneIn radio station, it’s OK.  What to do?TIA   Don

I’ve set up my Blink doorbell through Alexa and have announcements on but I’m not hearing a chime when the doorbell rings. Any suggestions?