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A specific playlist that I have created, and listened to through Sonos in the past, will no longer play. It is an amazon music playlist. The other stock playlists that amazon has will play, but not the one I had created. It is giving me code 701.  I have deleted the sonos app, reinstalled it.  I have removed the amazon music app from sonos, and reinstalled it. Still no luck.Everything else works; spotify, pandora, other amazon music, etc.  Looking for advice! ​​​​​​​

I use a playbar with a modern Samsung TV and am looking to upgrade to Arc. The eArc means the TV remote will then control the Sonos properly. However, I also use Bluetooth headphones at the same time. Will the TV remote still control the Sonos, or will it only control the headphones? Will the TV with eArc connection mean that, cleverly(!), the Sonos switches off when I use Bluetooth headphones, which is absolutely what I don’t want!

2014 living in a camper:Bought a Play-bar, sub, 2) Play 1, Play 5 2019 bought a house and added a Beam I now want to add a bar, sub, and 2) Play 1 to have a whole house sound system House is only 1,120 sq ft and I currently have no delay/echo issues Should it be simple to add as I have done in the past? Purchase, plug, play? Thank you!Travis

Is it possible to use 2 Sonos Amps with passive speakers whereby 1 Amp is the left channel and 1 the right channel in a stereo set up ? Thanks in advance for any replies..

Hi all! I would like to know how I can connect my play 5 speakers to my new LG TV wirelessly. I am prepared to buy whatever other equipment I need to make this possible but I dont what would be the best option… does anyone know? I could buy a playbar and just use that, but I would like to find a way to get proper stereo and use the speakers I currently own. Line in is not an option due to the room setup. Thanks for the help!

After using my Sonos system for several years, I am still having issues with connection to Fabel audio book service. I was actually in contact with support about the exact same thing around three years ago, but nothing was ever resolved...so I kind of gave up 🤷‍♂️ Since then I've had three different phones with the same issues on all of them. The issues varies and on some days you might be able to play simply by retrying severaltimes.On other days, like today, the service is completely useless via the Sonos app and I am unable to play books for my kids.Playing them via the Fabel app has no similar problems as far as I have ever seen, but unfortunately it is not possible to play the books on the Sonos system with this app, similar to what you can do on Spotify.When playing an audio book from Fabel in the Sonos app, there is a notification popping up saying there is an issue with the the connection to Fabel. Some times the entire book is "unavailable" and some times only certain chapter

I’m purchasing a Sonos speaker and I saw when trying to pay with Apple Pay on the website it offers 5 shipping options… free Ground 1-5 day, $15 2 day express, $25 1 day express, FREE 2 day express “CSR”, and FREE 1 day express “CSR”. When I look at paying without Apple Pay it just offers the normal 3 options, free ground and $15 and $25 express options.What is “CSR” shipping, and if I select it will I really get FREE 1 day shipping? Thanks!

Morning all! I think I need to take back a tv. After installing a 65” LG OLED B2, I found it is not pairing with my Arc SL. Neither input is labeled with the HDMI(ARC). LG’s website says the first HDMI is usually the HDMI(ARC) input. I also found a review stating it worked. Anyone else able to connect an LG B2 series OLED to an Arc SL? If not, I am afraid I’ll have to take it back

Can Sonos beam be paired with in-wall speakers (architectural) to create surround sound effects?

Have atv4k hooked up to sony 55”x950h (hdmi 1 ) and then ARC/eARC (hdmi 3) to new Sonos Arc.  Tv settings are set for audio pass through (auto) I get atmos from every streaming service except disney plus. Sonos app says multichannel PCM 5.1. The audio is noticeably softer / not as full as atmos content.  any ideas or suggestions to try. Do I need a 4k arcana? 

There are a number of conversations regarding problems with TV set-up, especially with Samsung TV’s not playing nice. Rather than troubleshooting problems, I’m interested in successes.Specifically, has anyone combined a TV+AppleTV+ARC or TV+AppleTV+AMP (for ceiling speakers) where the TV remote controls Sonos Volume AND the volume level displays on the TV?  If yes, please share the details of your setup and TV make/model.Thanks

Hi,I have a sonos S1 system using a bridge and Sonosnet.In my kitchen I have a Hive heating box plugged into the ethernet on my Sonos Play 5 using the network bridging facility.Will this continue to work if I move away from Sonosnet and use WIFI instead? Thanks!

I cannot connect via Sonos app or Bluetooth. In the app it says “offline”. I can’t see it in AirPlay. I do have several Sonos speakers that work just as they should (wifi and AirPlay). My roam has been plugged in for awhile so I think I can eliminate battery or wireless charging (don’t own it) I did try powering it down  I walked through find missing products multiple times. Note that restarting my router is a 12 min task.The chat box appears to walk you through the help steps again so that seems useless. Thus here I am since the office is closed  anyone have an idea? 

Hi there,When I Open the windows APP, no speakers are showing and it asks to update.I click update.On the PC (Windows 11) the update says it has failed.I check the IOS app and it says there is no updates available.I have uninstalled and reinstalled the PC app. I still get the same issues. Any ideas ? Many thanks.

I have 2 Sonos Amps, can I use one of the amps for a 5.1 surround sound with built in in wall speakers and sub woofer. Or do I need to get a receiver and connect my Sonos Amps to it. I’m moving into a new house that has built in surround speakers 5.1, speakers for outdoor patio and speakers in main bedroom. I currently have 2 Sonos amps and 4 SL ones. How can I connect them all together?

Three months is all it took for Sonos Move to stop working. 3 MONTHS for a $450 speaker. Well they Sonos team replaced it with a refurbished speaker. Good job, Sonos team!My question to community is - Do you feel comfortable paying $450 for a brand new speaker from SONOS website and within 3 months getting your product replaced by a refurbished one. Are you okay with this customer service. I am not, and would appreciate your feedback.

Hi All Wired, in my lounge I have a arc, paired with a couple of 5’s and a sub, at the other end of the house (about 17m/55ft) - with three 1’s along the path. Audio in the lounge is faultless, however every other room is troublesome, with random audio drops - often playing for hours, then dropping for a few seconds, then working again for a long period of time, or sometimes just continuing to be annoying until you give up :-) our wifi network is using channel 1 and 6, and Sonos is configured for 11. any other ideas? cheers

I have 2 Sonos Amps and want to connect them to my Onkyo TX-NR6050 7.2-Channel AV Receiver. Do I need to buy a port to connect them all and control on my speakers?

Playback suddenly stopped today while I was watching exciting live sport.I use Play5 pair via line in only, I no longer use Sonos app or playback over wifi. But today, suddenly playback stopped. Dead. No issues with my network or sound source.  So I power cycle Play 5’s. No re-connection. Open app (that I haven’t used in weeks), it says nope, you need new app. App is basically bricked until I go to app store, update app. Since when did apps completely stop working as a way to force an update?Updated app, still nope. Now need new  speaker software. Loading…waiting… loading, finally done.Bad UX. What if I was in the middle of something important when you shut down the speakers you detect as not updated? Live streaming a funeral or something?I don’t even use the app, so are the Play5’s constantly calling home and telling you my speaker’s logs? “ALERT! ALERT! Play5’s found at this lat/long under this name and ID, OUT OF DATE! SHUT IT DOWN! SHUT IT DOWN NOW!!!!!”Are you really enforcing upd

I just bought a Hisense U6GR TV (with Roku built in). I have an existing Sonos Playbar that was connected to another TV previously, with paired remote. I connected the Playbar to the new TV and the IR signal light blinked whenever I hit the volume buttons on the remote, but it didn’t control the volume on the Playbar. I went through the “Remote Control Setup” process on the Sonos S2 app and the app indicated the pairing was successful.As soon as the pairing was done, the Playbar IR signal light no longer blinked, indicating it wasn’t receiving an IR signal from the remote (and the volume isn’t changing). However, the TV is still being controlled by the remote. I then went through a factory reset on the Playbar. After the factory reset, the IR indicator light still doesn’t blink when using the remote, and I cannot complete the “Remote Control Setup” process on the Sonos S2 app. The remote still controls the TV just fine.My three hypotheses that could explain this behavior are:The IR rec

Hi groups, hope you are all well. I am looking for some advice if it is worth inserting a sub in my system. Now it is composed by a playbar and 2 SL.The main topic is where the sub will be installed (see pictures - and don't judge 😅 I just moved )  does it make sense to install a sub in a niche? (removing everithig of course) thanks in advance to anyone willing to answer !  Andrea  

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

I have an arc grouped with two five's The arc out of the blue volume starts to increases and I know it is the arc as I hear the clicks sound coming from the arc. Even after using the remote to lower it continues to increase. The remote I fine including the batteries. It is only after unplugging the arc it clears.Has anyone run into issue.

helloI plan to buy a sonos ray.I have a concern.I want to connect it to my Samsung smart monitor M7 pc screen. the monitor does not have an optical port it only has Hdmi Arc ports.the store near me sells the sonos ray and offers the sonos optical adapter with it and assures me that it allows you to do this:sonos ray -> adapter connected to the optical port -> hdmi cable connected to the hdmi port of the adapter -> hdmi cable connected to the hdmi arc port of the monitor.What do you think ? because I called sonos support who did not know what I was talking about.. thank you

Hi, Have an old iPad that I would like to use the XM streaming app to play over my Sonos system. It works on my newer iphone and 3rd party app but because the iPad is so old the Sonos app refused to run on it and thus can not connect to the system with that iPad. Is there a manually way to get the iPad to recognize the system? Thanks