Answered

Upgrades rarely work seamlessly...

  • 17 December 2022
  • 3 replies
  • 49 views

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.

This is the error:

 

Which is as much use as a chocolate fireguard.

Is this a known issue, please?

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Best answer by Ken_Griffiths 17 December 2022, 13:11

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3 replies

Uninstall the App on your MAC and download the update from the Sonos site here

https://support.sonos.com/en-us/downloads

Install and on opening the App, connect it back to the ‘existing’ Sonos system.

That should hopefully resolve your issue. 

It did indeed, thank you.

 

Although I don’t understand why the upgrade process wouldn’t work!

It did indeed, thank you.

 

Although I don’t understand why the upgrade process wouldn’t work!

Probably a service stuck in memory, especially if you’re sharing a library via Sonos, but that’s just a guess on my part.🤔