Answered

Sonos buttons disabled

  • 8 December 2022
  • 6 replies
  • 93 views
P

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894

 

”rebooting” the device enables it again. So not the toggle in the system menu.

 

it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons.

 

it is also a new thing. (Max two months) It worked fine before.

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Best answer by Corry P 15 December 2022, 10:19

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6 replies

controlav
Userlevel 7
Badge +23

There is an option “Touch controls” in Settings that can disable/enable the buttons on a Five.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
P

Thank you yes, that was what I was referring to with. "So not the toggle in the system menu."

Corry P
Userlevel 7
Badge +18

Hi @PollieKrismis 

Welcome to the Sonos Community!

To which room are you referring? You have two Play:5s.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
P

Hi Corry

Thank you for looking into it.

It is the in the bedroom.

Thank you

Paul

Corry P
Userlevel 7
Badge +18

Hi @PollieKrismis 

Thanks!

I recommend you get in touch with our technical support team regarding that unit. Although I can’t verify an issue with the buttons, it has another issue that prevents it from playing AirPlay, so we’ll replace the unit for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
P

Thank you for picking this up Corry, the process has been put in motion to get the issue resolved.

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