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Sonos buttons disabled

  • December 8, 2022
  • 6 replies
  • 120 views
P

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894

 

”rebooting” the device enables it again. So not the toggle in the system menu.

 

it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons.

 

it is also a new thing. (Max two months) It worked fine before.

Best answer by Corry P

Hi @PollieKrismis 

Thanks!

I recommend you get in touch with our technical support team regarding that unit. Although I can’t verify an issue with the buttons, it has another issue that prevents it from playing AirPlay, so we’ll replace the unit for you.

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6 replies

controlav
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  • controlav
  • Lead Maestro
  • December 8, 2022

There is an option “Touch controls” in Settings that can disable/enable the buttons on a Five.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
P
  • PollieKrismis
  • Author
  • Contributor I
  • December 8, 2022

Thank you yes, that was what I was referring to with. "So not the toggle in the system menu."

Corry P
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  • Corry P
  • Sonos Staff
  • December 13, 2022

Hi @PollieKrismis 

Welcome to the Sonos Community!

To which room are you referring? You have two Play:5s.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • PollieKrismis
  • Author
  • Contributor I
  • December 14, 2022

Hi Corry

Thank you for looking into it.

It is the in the bedroom.

Thank you

Paul

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • December 15, 2022

Hi @PollieKrismis 

Thanks!

I recommend you get in touch with our technical support team regarding that unit. Although I can’t verify an issue with the buttons, it has another issue that prevents it from playing AirPlay, so we’ll replace the unit for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
P
  • PollieKrismis
  • Author
  • Contributor I
  • December 17, 2022

Thank you for picking this up Corry, the process has been put in motion to get the issue resolved.

Airgetlam
Corry P
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