I have a Sonos Arc soundbar. My Fios remote only lets me increase the volume but not decrease it. The only way I can decrease the volume is by using the app on my phone. I spoke to a Sonos Tech and he told me that I needed to contact Frontier to have them do something with my remote. I did and was told that they do not have a remote to do what I want. They said they no longer have my FIOS system and there was nothing they could do. Is there a Universal remote control that I could use? I prefer to use a remote that reduce the volume via my Phone.
Best answer by Corry PView original