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Can't Add Tracks to Queue

  • 13 December 2022
  • 3 replies
  • 987 views
R

For the past week, I have been unable to add tracks to a queue from any service, Amazon, Spotify, etc. I receive no error message. Nor do I have the dropdown that allows me to Play Next. My mac and Sonos S2 software is up to date. I’ve tried rebooting my mac and my roam, with no success. I’m hesitant to reboot my router because my Sonos system seems to be functioning properly. Previously, I was able to add tracks to my queue and create playlists. However, I can’t do that today. Any advice?

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Best answer by Airgetlam 13 December 2022, 01:46

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3 replies

Airgetlam

Well, the first thing that springs to mind is to reboot your router, as the speakers (and subsequently the controller) aren’t making an appropriate connection to the streaming services for some reason. 

Note that the speakers being able to intercommunicate is not the same thing as the speakers being able to reach out to the various streaming companies. Yes, both LAN things, but somewhat unrelated. 

If that doesn’t work, I’d probably suggest that you submit a system diagnostic within 10 minutes of trying to add a track, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

Bruce
R

Thank you, Bruce, I’ll try that.

R

Sad news, Bruce. The router reboot didn’t solve the problem. On to Support.

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