Skip to main content

Answered

30451 Topics
L
lorr916Contributor I
asked in Speakers
Adding Play 1 to existing One/playbar/sub set up

I just want to confirm, that it IS possible to add a Play 1 (with Alexa) to a set up with just 2 One's. I just want the Play 1 to be in a seperate bedroom for music, not to be used as a stereo set up in the entertainment room.

40563
Jeff S
G
GlynnebassiContributor I
asked in Amazon Alexa and Sonos
How do I add speakers/products to my SONOS account?

I just got an Alexa dot and am trying to connect it to my Sonos. There's an error saying I need to add the speakers to my account before Alexa can connect with them. I tried to phone SONOS and the wait time was one hour. Yikes. I feel like this should be easy. Can anyone help? :)

22573
Jeff S
W
wilmContributor I
asked in Controllers and Music services
How to delete a (duplicate) Sonos account

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

493514
Ryan S
H
HegartezContributor I
asked in Controllers and Music services
When will Sonos Play 1 support Airplay 2?

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

13751
I
T
thegatesContributor I
asked in What to get
How to add Klipsch Woofer

I recently purchased a Klipsch woofer R-10SWi and it has been used with our Yamaha YPS3050 soundbar...life was good. Then yesterday lightning took out the soundbar and I need a new one. Love the idea of the Playbase...but can it be used with the Klipsch woofer?

7221
Airgetlam
M
mich8261Avid Contributor II
asked in Amazon Alexa and Sonos
Alexa keeps turning on the TV (through Beam)

I ask Alexa to turn off the TV; she does and say “okay” but then ~20 seconds later it turns back on. Even if I turn off the tv using the tv remote or with a long push on the power button (on the tv)

8381
M
P
pppeterContributor I
asked in Home theater
Cord Color for White Beam

I received my white Beam yesterday, but it came with a BLACK power cord. This is the 7th white Sonos product I've purchased, but it is the first and only one that came with a black power cord. Was I provided the wrong color cord, or are there no white power cords for the Beam? My beam is placed above a projector screen, and the power cable runs along a white wall, so I was really expecting it to be white. Thanks.

28684
J
F
Flyboy340Trending Lyricist I
asked in Home theater
Sonos Beam - Samsung UE43KS7500 keeps switch Input to the Beam whilst watching TV

I have just setup the Sonos beam with my Samsung UE43KS7500 TV. Everything works brilliantly apart from the TV switching to my HDMI 3 (ARC) input after about 10-20 mins of watching TV. Is there any way to stop the TV from auto switch to the Beam input for viewing. Also, is there anyway to turn off the Alex Active white light which is distracting whilst watch TV in a darkened room? Many thanks for any help

26127
F
B
bwfoster6Contributor I
asked in Amazon Alexa and Sonos
Does the Sonos Beam have a ZigBee controller built in?

The new Amazon Echo Plus has a built in ZigBee controller, so it can cut out needing to purchase "hubs" or "bridges" when pairing with smart home devices. Consider Phillips Hue - the smart home lighting used to require a bridge to pair with Alexa, however now if you have the Echo Plus (which has a ZigBee controller) you don't. With that said, does the Sonos Beam have the ZigBee controller built in?

60771
Ryan S
imsharad
imsharadContributor I
asked in Speakers
Power cables Play1 vs Sonos One

I want to upgrade from Play 1 to Sonos One. For my current Play 1's, I fixed the power cable in the wall wiring to conceal it. Can I use the same power cable with the new Sonos One?

15543
J
B
BJSalamoneContributor II
asked in What to get
Playbase vs. Playbar vs. Beam???

Can anyone tell me the difference between the Playbase, the Playbar, and the Beam? I’m confused at this point. I see there is a price discrepancy at $699, $699, and $399. What does that mean? Is it style preference? Is there a quality or audio difference? Etc. Thanks for any help or insight provided!

181178
W
H
HilarieContributor I
asked in Amazon Alexa and Sonos
sonos connect amp speakers play with Alexa...?

Sonos Connect Amp working with Echo speaker...

5352
H
P
PaddaOnIceContributor I
asked in Amazon Alexa and Sonos
Norway and Alexa

I have setup my echo dot and update the app and it does not work? Is this not supported in Norway? If not, will it ever? :?

850213
S
H
Hen jenContributor I
asked in Controllers and Music services
Software update - and old equipment.

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

9571
bockersjv
C
csloggAvid Contributor I
asked in Speakers
Speakers randomly turn off

I had two Play1s in the lounge,one in kitchen and one in conservatory and. Bridge connected to my router.Two days ago I added a Beam and set up the lounge speakers as surrounds.I also disconnected the Bridge but connected the Beam to the router.I grouped the kitchen and conservatory together.I will only use the Beam etc for tv and the kitchen/conservatory for music and radio.Since then I am finding the radio turning off every 20 mins or so.When trying to reconnect to radio I get a message from the app telling me Sonos is looking for connection.The latest time it happened Sonos asked me tio add a player,even though app inducates everything is connected.Can anyone help its very frustrating.?So far I have had no trouble with the tv side of the system.

15694
C
C
CroissantsContributor I
asked in Amazon Alexa and Sonos
Alexa and Beam problems

Hey guys, Before I added the Beam to the family room, I had a sonos one setup for music and Alexa. Now placed the beam in the family room and moved the one to a different room. The beam/tv is now called “Family Room” I have Philips hue lightbulbs in the family room and when I used to say “Alexa, turn off the family room lights”. The light would turn off as expected. Now when I say the same phrase. The tv turns off and not the lights. It seems Alexa doesn’t listen to the full phrase and just thinks I want the tv off Any suggestions? Thanks Kevin

6842
J
R
Rogerio MoreiraContributor I
asked in Amazon Alexa and Sonos
Using Sonos One With Alexa in Brazil

I am trying to use my Sonos One in Brasil, but Alexa is not working. Can someone help me?

9822
A
N
ncbadappleContributor I
asked in What to get
outdoor speakers

Does sonos have outdoor speakers, and what is the range for adding speakers outside the house on a lower level

4171
Airgetlam
1
154Contributor I
asked in Home theater
How to connect new beam to our existing play 3 speakers in same room

Just bought the new beam and not sure how and if we connect this to our existing 3 speakers, seem to have missed those instructions, Beam connected to TV and working fine, but no sound from the play 3s

20187
1
K
KrilleumContributor I
asked in Controllers and Music services
App not working (Android)

Hi, after reconnecting my Play 5 to my new router, the app on my phone no longer works. So i uninstalled it, then reinstalled it from the Play Store. It loaded once, but was very glitchy. Now it wont load at all. Just get a black screen.

24456
Stanley_4
B
baldwinzContributor I
asked in Amazon Alexa and Sonos
Beam and Play:1

Hi, I’ve already got a Play:1 and today I bought a Sonos Beam. The Play:1 is in the kitchen and the Beam is in the lounge. I know that the Beam has Alexa built in and the Play:1 does not. But, what I read in store was “Play:1 is Alexa compatible when connected to an Alexa hub”. My question is: can the Play:1 use the Beam as an Alexa hub? And subsequently, can I talk to Alexa through the Play:1 because it’ll be connected to the Beam and therefore an Alexa hub? Thanks

9461
T
T
theclarksContributor I
asked in Home theater
surround sound with Beam

We have set up the Beam and added a pair of Play 1s but now very little sound comes out of the Play 1s. They were very forceful before individually and as a pair but now as surround speakers they are feeble! Is that right?

25882
T
BCM
BCM
asked in Amazon Alexa and Sonos
Alexa on Sonos One responding, but not

Since yesterday, if we tell Alexa to 'play realjazz on SiriusXM,' she responds with 'playing realjazz on SiriusXM' but no music ever starts. If you start the music through the app using her as a zone, it plays, but if you say 'Alexa shut up' she doesn't stop the music as usual. It seems the Sonos functionality of Alexa is tweaked somehow. Other non-Sonos functionality of Alexa seems fine, like if I ask her to tell me a joke or the weather, she does so joyfully. How can I fix this?

4678
BCM
M
MettamanAvid Contributor I
asked in Home theater
Night Settings for Beam

Where are the settings on the Sonos App to lower bass at night and to increase vocals?

20063
Airgetlam
P
pabs.angeloContributor I
asked in Home theater
Cable Box to Sonos Connect

I bought a "sonos connect".I have connected the cable box to sonos connect using RCA. I could not make it work.

27012
P
Terms & ConditionsCookie settings