Answered

I have a sonos beam in my living room and two play 1s hooked up to it. But, I can’t figure out how to adjust the volume of the two plays1s separately from the beam. Every time I adjust the volume is turns up the beam as wel, I just want to turn up the volume for the play 1s separately. I have read that tapping the volume bar allows you to control separate speakers but this doesn’t work for me. Can someone please help? Thanks.

Compared to the old version, I really like the new modern look of the new Sonos controller app. The only suggestion I would like for the next update is the ability to re-arrange the playlists and stations under "My Sonos." Currently, you can only delete and no option to re-arrange. I am using an iPhone 7 Plus with iOS 11 right now and I like how you can long-press "Stations" and "Playlist" to re-arrange. Maybe do a feature like that inside these categories. Other than that, it is perfect for me. I am looking forward for Airplay 2 integration in 2018. Anyone know if the open beta includes Airplay 2?

Excuse me in advance if this is an obvious question or if its been answered before. I would like to buy a Sonos Sub but i wanted to check in advance if this is the thing to do. Here's my configuration...my Sonos Bridge is connected to my modem. Sonos Connect is attached to my traditional wired amp which has four speakers and a subwoofer wired to it. My subwoofer is now damaged and I'd like to buy the Sonos Sub. I've been told that its not possible to have a Sonos Sub communicated with a Sonos Connect. Does it make any difference that I have a Bridge connected to my modem? Would the components work together? Any help would be appreciated! Chip in Toronto

I work at a school and we have 7 speakers in the various classrooms. The speakers seem to want to automatically group, thus music from class 1 will suddenly take over the speaker in class 2. I know it's easy to ungroup, but is there any way to prevent them from doing this to begin with as the abrupt change can be very disruptive?

So as the title says, I am looking to get my Sonos 5.1 setup with (playbar, sub and two play:1 speakers to work with my LG c7 65" oled tv, and with my Xbox One X. Right now the optic cable from the playbar is plugged into the TV, instead of the Xbox One X, is that right? if not, please let me know how I make this work together :) best regards

Hi, May i know when the Sonos connect and Sonos connect Amp launched? Also, when the AMP will be released? Thanks.

I control my theater room with Demopad and it includes a Connect feeding into the system. After a lot of reading and learning and much trial and error, I've been able to build a Sonos page within Demopad using UPnP, that shows cover art, a progress bar for the current track, and a queue of the current track + the next three. It also has play, pause and track skip controls. My question - should I be trying to move across to the new API ? Will it give me more control ? Will it make things easier ? This is purely a hobby for me so forgive me if I'm misunderstanding how the new API works.

Hi ! My Sonos remote control device suddenly after5 years was not running or charging, I bought a new battery, apparently it was charging but when I remove from the charging dock, the screen is getting black (when is charging is doing a low noise). What can it happen? Thanks

Hi. I have a sonos play.1 and 2 Echo speakers. If I buy the Sonos Beam, can I use the 3 aforementioned portable speakers as the surround sound for tv, with the Beam?

Hi everyone, so basically my question is whether there are any hue lights that can sync up with the standard sonos play 1 speaker. I've heard that Phillips hue lights don't have any built in functionality with sonos but there are third party programs that can allow you to do this? I'm running with windows and an android phone, cheers for any help

Hello, I want to use a Sonos beam with my Samsung QM49F monitor. Unfortunately it doesn't seem to have neither arc nor optical out. I only have hdmi and displayport in and "audio out". Is this monitor possible to use with a beam? Can I use a splitter maybe? Best regards Mattias

Alexa will no longer start playing radio, Spotify or audible via my Sonos beam. It responds e.g. "BBC radio 4 from TuneIn" but then nothing plays. I've also contacted Amazon in case it's their problem. Diagnostic report: 1233412052

Hey All, I've tried searching to see if this has been asked before, so if it has I apologize. I've had to resetup our sonos system in the office, and now everytime someone wants to connect to the sonos system for the first time, they choose connect to an existing system, then they have to press the play pause button on their nearest speaker. Is there a way, or a setting I'm missing to disable that and to just let them connect? I mean it isn't a massive hassle, but it is kind of a pain. Most of the speakers are all hard wired in, not sure if that matters, and we also have a boost. Thanks for any help!

Is it possible to link any other third party sub woofers to a beam at all??

My subwoofer has recently started making what can best be described as a rattling/popping sound randomly throughout playback. The fact that this is a recent development makes me concerned that this is some type of physical defect as opposed to any type of software issue. If it cannot be fixed via some type of software update, what is the policy as far as repair/replacement?

The Sonos AP was so easy to use, choose the rooms, choose the music and play. Then using my Apple Watch or the phone lock screen you could, pause, play, change tracks, change volume. Instant control with minimal effort. New AP update arrived and it’s now a real pain as it now involves have getting the phone out, go through the unlock process, find and open the AP just to change volume. This is such a backward step in functionality and disappointing.

Hi, I have a faulty speaker which Sonos are replacing. They have provided me with a DHL RMA Label to return the defective unit to them but no instructions as to where i need to take it to get the return processed. The carrier is DHL. Can anyone advise what I need to do??

Have paired my laptop to a beam but no sound on the beam just on the laptop

I am interested in purchasing a Time Capsule to backup a customer's iTunes library. If I am not mistaken the Time Machine backup on the time Capsule is encrypted and compressed. Can Sonos read the music on the Time Capsule without the use of any laptop or iMac running?

Just received and connected my new beam. Sounds great! I'm sure I read that after syncing your TV remote to the beam that your TV remote would still work with tv menus etc by using IR sensor in the Beam. The beam stands slightly higher than my Sony bravia tv and therefore blocks the ir sensor so I can't control tv menus just volume via Beam. Looks like I'm going to have to raise height of tv so ir receiver can see the controller... Unless I'm missing something with the beam setup?

Hi, I have a Sonos Beam connected to my TV, since I already have two Bang Olufsen BeoPlay S3 that I think have good enough sound I would like to use them as the surround speakers. My S3 speakers can be connected with cable to each others to create stereo sound. Would it be possible to connect them to a Sonos product and then get them to work as the surround speakers?

When I ask Alexa to play a song, her response is that my "Amazon Marketplace settings are not properly configured for this device" (a Sonos One). Alexa works in all other respects. I've checked everyone on Amazon's end, and I can't see where the problem is. Here's some facts to consider. 1. We are US expats in London. We have 2 Amazon accounts, and I've made certain that the Amazon Music Unlimited account is tied to the UK account, and that the Amazon music services in Sonos are also tied to the UK account. Same thing for Alexa. 2. I wonder if the issue in any way related to the fact that my Sonos app comes from the US Google Play store, and not a UK-based Google Play account? Anyone else have the same problem when you ask Alexa to play a specific song?

Not sure if anyone had this problem before. I did a search and didn't find anything similar. My Playbar connect to my TV using optical cable. It also connects to my router that thus goes to the Internet. Was working fine for last 2 years. Suddenly a few days ago, it stop making sound. A few observations. the side light is white. The network ports lights are also solid (instead of the usual flashing seen on PCs) I powered it down by unplugging it. And then powering back on. White light solid on the side. No sound. Network port's lights also solid. Can't connect to the Playbar by the app. (all internet is working fine) Tried power down. Then holding the mute button while puting power on for factory reset. Held for a minute. No luck. Solid white light, no sound, network ports in solid light.. I tried another factory reset method by power down. Then power on holding the mute button AND the "volume up" button to try another factory reset. Again No luck. Solid white light, no so

I have just purchased a new play 1 to add to my others. When ive gone to add it to the system through the app it has lost the function to add another speaker.

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.