Answered

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

I'm thinking of getting the new SONOS bluetooth speaker MOVE but have a few questions: 1. If I connected MOVE with my home's wifi network, it will work exactly the same as the other speakers and I can put it wherever I want, right? 2. If I'm not at home and bring MOVE with me, both the speaker and my mobile connected to the same wifi network, can my phone's SONOS controller app works and connect with MOVE, so I can search via the controller app and play the songs via MOVE? 3. When I'm home and have MOVE connected and grouped with the other speakers, can I also use my mobile phone to connect with MOVE by bluetooth at the same time, so I can play whatever content from my mobile phone (for example YouTube or other music services) and the sound come out from all speakers? Hopen I can have a reply from the expert here. Thanks!

I am eligible to trade up my (2) Gen 1 Play 5’s. Would I be able to trade up both Play 5’s and get 30% off each of (2) Gen 2 Play 5’s or 30% off  only (1) Gen 2 Play 5?  I found the description of the program a little confusing. Thanks

Well Sonos, when are you going to support Apple MacOS 10.15 Catalina?

Still trying to get my GA routines working again on my Sonos Ones, but I’m just encountering one error after another that makes it difficult to even pinpoint the specific problems. That’s very frustrating!   First of all the GA routines invoked on my Sonos speakers are now failing about 30% of the time in the last few weeks. It tends to come and go in bursts - if there’s one failure, there are lots more for a while, then things settle down. (Just to be clear, there are no failures on my Google Home speakers, no failures on the Echo Dot located right next to the Sonos speakers, and no failures if I switch to Alexa as the voice assistant on Sonos).   Whenever there is a failure, GA on Sonos locks up for more than a minute with the “active” LED on, then says something went wrong. Sometimes it’s worse - for example if I ask it to play my news briefing, the response is sometimes delayed for several minutes, during which time the active LED is not on, and GA on Sonos will not respond to any

I have just received a new Sonos 5 which I ordered after I was led to believe that my existing “legacy” Sonos 5 woud no longer operate as from May this year. Will the legacy product continue to work following the Sonos change in policy or I have I been suckered into buying a new product unnecessarily? My system is telling me that my device will “deactivate in 8 days”. What does that mean for ongoing use of the device?? Like many others, I have spent a lot of money on Sonos products over the years and I am extremely frustrated and disappointed by what has gone on here.

I have a Connect:Amp that is a legacy product, so I am considering my options. I could do a one-for-one replacement with a Sonos Amp, or I could buy a Port and with the AU$280 difference in trade-up price find an old secondhand two channel amplifier or receiver on eBay. I’ve had a bit of a look, and there are some nice offerings from good name brands of yesteryear, and even today (NAD, Technics, Pioneer, Marantz, Denon, Onkyo, etc). What does the brains trust think?

I’m sure a lot of us use old tablets to control Sonos, I use this Vizio tablet. After the recent update i’m getting a warning saying that my Android version, 6,  is not supported. There is no Android update available for this tablet. The app still works, will it stop working completely in the future?    

I have a Sonos Port going into high end amplifier/speakers.  Has anyone had success adding additional components to improve the sound of the Port (or Connect)? I was thinking of maybe an external DAC or Preamp - but something that would maintain volume control within the app.  Has anyone had success with this? It seems most external components (DAC/Preamp) would move the volume control to the upstream device itself, and not from the Sonos App.. Dave

Whenever I have my house cleaned, inevitably the cleaning people have diligently dusted the tops of all my Sonos One & Beam speakers, thus disabling the microphone on one or more of them (despite repeated requests for them to not dust these). When I get home I start making Alexa requests but of course there's no answer. I have to run around the house & manually check each microphone button. I'd like to be able to DISABLE the microphone on/off button entirely from within the app settings, to prevent people from accidentally turning off the microphone. There's already a "Speaker Touch Controls" enable/disable setting - but alas, this doesn't seem to affect the microphone on/off button. Could this functionality please be added? Thanks!

Could 2 of the Symfonisk speakers be used with a playbar for a surround setup?

Hi All, I am a DJ wanting to connect my turntable and mixer to the Sonos speakers. I know through Sonos Connect there is a delay between the music played through the headphones and the actual music played out on the speakers.  I have just noticed Connect has been replaced with Port so I am wondering if maybe this delay issue has been fixed with Port.  Thank you 

Can I play my Sonos  playlist on someone else’s Sonos playbar?

I have a Samsung TV with sonos beam and 2x Plays for my surround set up.   Everything worked fine until I purchased a Manhattan T3 freeview box. Now when i turn on my TV and watch TV on the freeview box, my sonos sound doesn’t connect immediately. It takes about 40mins and then all of a sudden it will then switch from TV sound to the Sonos surround.   I have my TV set to the HDMI sound output by default. The sonos beam is plugged in to the HDMI / ARC port. When i switch on the TV and Freeview box, i try to manually change from TV speakers to the HDMI sound output, but it doesnt find it. I also go to the sonos app and try to connect, and it states no connection from the HDMI/ARC.   I have also tried turning off TV from sockets, unplugging all devices from HDMI ports and pluggin them back in. I have also reset the beam, deleted from app, but still problem is there. Please help   

Hi, My system has been working very well for now six months and suddenly last weekend seems to have stopped. I have a Beam, sub, and to play 1s and suddenly the sub in the play 1s aren’t working. I have tried to reconnect them all to get her via reset factory settings, and they won’t. Can you give me some advice on what to do please?

Can anyone recommend a power bank I can use to charge my Sonos Move via usb when I am away from mains power ?

Hello all   ive just purchased a Sonos beam and 2xones gen 2 speakers. I already have Alexa working away.    ive now setup the Sonos as surround system and it’s working great.    I decided to add Alexa to the Sonos.    it’s seems to add with no issues, everything is enabled and looks like it should work.    I get the initial Alexa voice warning and it states Alexa is working on the Sonos beam    the beam works with Alexa voice commands and also I can turn it on or off with a swipe of a finger  HERES THE PROBLEM GUYS   The 2 rear speakers don’t work at all with Alexa. They work perfectly with Sonos surround and the Sonos app but the little White microphone on the speakers doesn’t light up and can’t be swiped left or right. It’s permanently off and doesn’t respond.  in the Alexa app it’s enabled and can see the Sonos and I’ve added the Alexa via the Sonos app and all seems well apart from the rear speakers.    any help is really appreciated. I’m in IT as well so I’m no noddy here, they

I just bought Sonos Amp and Beam. I want to connect them with Apple TV 4K and Sony projector (VPL-HW65). The projector has just HDMI in, no HDMI ARC, no optical out. I have two passive rear speakers, and external subwoofer (Arendal).   I set Sonos Beam with Sonos Amp as surround.    1) Sonos Amp works just fine as standalone room. I can hear both passive speakers as well as connected subwoofer (Arendal). But I can't hear subwoofer if I pair Sonos Amp as a surround together with Beam.  Can I use external third-party subwoofer connected to Sonos Amp in 5.1 setup?   2) I'm sending sound from Apple TV 4K throught Airplay2 to Sonos (Beam+Amp(+LS+RS)). I tried default Apple TV > Settings > Video and Audio > Audio Format, then Dolby Digital 5.1. None of the options work, it plays only stereo to all speakers. Is it possible to play 5.1 sound from Apple TV with Airplay2?

I have 2 Move pair in stereo when use wifi. Is it possible to pair 2 Move to Bluetooth? Right now I can only pair with 1 Move.  

Volume on TV setup with sub, playbar, and two ones are randomly increasing the volume when playing music. Has not happened when watching TV. Random volume increase is random, but when it happens a song is playing and the volume will jump up. It will often jump up again to the point it is extremely loud. Resulting in just 

Hello, I am looking for a replacement power supply for the sonos port. Does anyone have recommendations ? The user manual specifies : ”Use only the included power supply (using a third-party power supply will void your warranty).” but there is no replacement sold on Sonos’ website…   I am pretty suprised a how fragile the power suplly cord is for a unit of this price.

Hej, jeg har et problem med lydforsinkelse på min connect.  jeg har et musikinstrument tilsluttet Line in på min connect, men når jeg spiller en lyd, går der for lang tid før den kommer ud af højtalerne.  jeg har i indstillinger sat lydforsinkelse på lavest niveau som er 75ms, men det er for meget.  er der ikke en løsning så man kan sætte den til 0 ? 

Hi does anyone know if there is a way to turn off the sonos alexa bing sound after a command has been executed?   I have had to turn off alexa on my sonos beam in my bedroom as the post command bing is very loud and wakes everyone up.   thanks kevin

når vi via vores beam beder google assistent om at afspille tuneln så gør den det, men lyden hakker. altså afspiller 2-3 sekunder, pause på 2-3 sekunder og sådan bliver den ved indtil vi finder appen frem på en enhed og vælger afspil derfra. Det er altså ikke forbindelsen til nettet eller tuneln da det kun sker via google assistent. Håber det er noget i kan se og fikse da vi elsker at bruge assistenten, det er så dejlig nemt :)  

Hi everyone! I am just about to buy a sonos device for a 5.1. Main device will not be wall-mounted so I have decided going for the playbase. I am just little worried about an apparent sibilant, crispy annoying treble. It will be used mainly for Cinema and Videogames. Is there really an annoying issue with the treble in the playbase? Should I go for the Beam or the Playbar, knowing that I will not use it wall-mounted? Thanks a lot!