Contributor I

Answered

No sound from One SL

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I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.

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Jean C.Answer

Retired Sonos Staff

Thanks so much for that information, @r.perez0622 .

Welcome to the Sonos Community, by the way, and thank you for reaching out with your issue.

You have two of my favorites in your current set-up.

You seem have an ISP provided Askey router, Ruckus access points and a Sonos surround system on Wi-Fi.

Is there any way that the Playbar can be wired into your network via Ethernet?

Have you had your Ruckus APs configured to allow multicast rather than their default unicast?

They actually have a helpful support article on their website concerning Sonos systems.

If you are able to hard-wire the Playbar, it will prompt your system to broadcast Sonosnet and should neatly sidestep these kinds of issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

John B

What source are you playing and is it in DD5.1 format?

AjTrek1

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.

Hi

The portion of your statement I highlighted in red leads me to believe that the Sonos One SL’s are Grouped to your Playbar and not Bonded as surrounds. If I am mistaken...my aplogies. Click the link on how to Bond and create surrounds:

https://support.sonos.com/s/article/2927?language=en_US

Cheers!

Together Everyone Achieves More = T.E.A.M.

R

r.perez0622Author

Contributor I

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.

Hi

The portion of your statement I highlighted in red leads me to believe that the Sonos One SL’s are Grouped to your Playbar and not Bonded as surrounds. If I am mistaken...my aplogies. Click the link on how to Bond and create surrounds:

https://support.sonos.com/s/article/2927?language=en_US

Cheers!

The only thing I can do under products is add sub and remove surrounds. The product reads

playbar (+LS+RS)

So I believe it is bonded.

AjTrek1

Thanks for replying. Based upon what you are seeing in the app it looks like @John B is on the right track. If the source is not sending surround material then you won’t hear it.

You might also check out the trouble shooting tips in the link:

https://support.sonos.com/s/article/3335?language=en_US

Let us know how things sort out.

Cheers!

Together Everyone Achieves More = T.E.A.M.

J

John B

We need to know what you are listening to. And you can check in ‘About my System’ for the Playbar. Does it say it is receiving stereo or DD5.1? If only stereo then there is every chance that the system is fine, it is just the nature of the source..

What happens when you play music sources (i.e. not the TV sound)? Make sure you have Music Settings as ‘FULL’ not ‘AMBIENT’. Do the rear speakers play?

R

r.perez0622Author

Contributor I

It’s full not ambient. Both of the Sonos One Sl speakers worked without being set up to the playbar, but once I did that no sound. I tried watching a 4K movie through my Xbox one S. I have the digital optical cable connected to my Xbox. Still nothing.

R

r.perez0622Author

Contributor I

Thanks for replying. Based upon what you are seeing in the app it looks like @John B is on the right track. If the source is not sending surround material then you won’t hear it.

You might also check out the trouble shooting tips in the link:

https://support.sonos.com/s/article/3335?language=en_US

Let us know how things sort out.

Cheers!

I have attempted all of those and still nothing. It’s just static sound. Still only slows me to mute and control volume to the playbar from speakers. The speakers worked fine by themselves just not with the playbar. I uninstalled everything, trueplay, nothing. When I did the trueplay it wouldn’t let me complete it when the Sl speakers are connected.

AjTrek1

It’s full not ambient. Both of the Sonos One Sl speakers worked without being set up to the playbar, but once I did that no sound. I tried watching a 4K movie through my Xbox one S. I have the digital optical cable connected to my Xbox. Still nothing.

I'm still in agreement with @John B that it’s the source setting or TV sound menu. All sources Xbox, AppleTV etc., must be set to send DD5.1. The TV must be set to send DD5.1 or PCM.

All of your sources should be connected to your TV via HDMI direct or through a HDMI switch. The optical connection for audio should be between your Playbar and TV.

At this juncture I suggest a Factory Reset of all Sonos. Connect your sources to your TV via HDMI direct or via a HDMI switch. Follow the instructions in the links below:

Factory Reset *

https://support.sonos.com/s/article/1096?language=en_US

Home Theater Setup with Playbar and adding surrounds **

https://support.sonos.com/s/article/2032?language=en_US

* There are consequences to a Factory Reset please read the instructions carefully.

** After a Factory Reset you are setting up a NEW system

Together Everyone Achieves More = T.E.A.M.

J

John B

Factory resetting everything will wipe out playlists and settings and more. I think more troubleshooting should be attempted before trying that

R

r.perez0622Author

Contributor I

It’s full not ambient. Both of the Sonos One Sl speakers worked without being set up to the playbar, but once I did that no sound. I tried watching a 4K movie through my Xbox one S. I have the digital optical cable connected to my Xbox. Still nothing.

I'm still in agreement with @John B that it’s the source setting or TV sound menu. All sources Xbox, AppleTV etc., must be set to send DD5.1. The TV must be set to send DD5.1 or PCM.

All of your sources should be connected to your TV via HDMI direct or through a HDMI switch. The optical connection for audio should be between your Playbar and TV.

At this juncture I suggest a Factory Reset of all Sonos. Connect your sources to your TV via HDMI direct or via a HDMI switch. Follow the instructions in the links below:

Factory Reset *

https://support.sonos.com/s/article/1096?language=en_US

Home Theater Setup with Playbar and adding surrounds **

https://support.sonos.com/s/article/2032?language=en_US

* There are consequences to a Factory Reset please read the instructions carefully.

** After a Factory Reset you are setting up a NEW system

I’m getting DD 5.1 according to Sonos on the playbar. Still no sound from the SL

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