Answered

I recently bought a new TV (Samsung Q70) and, although the sound is better than I expected, I am considering some kind of sound bar. I already have a number of Sonos speakers so was looking at the Beam. I see that Sonos do a bundle with the Sub. Is there any advantage to getting both or would the Beam itself suit my needs, which is basically to give the sound more oomph!  And if I did get the sub as well, where to place it in my room?   The drawing is not to scale!! Basically 15 x 20 ft lounge. My options considered for the sub are positions A B or C. I don’t think I can do surround sound effectively because my TV is in the corner and my wife will not be changing the room around! Hence why I’m looking at beam + sub. Any advice/help appreciated

Hi, I am wondering if I can play Bose Airplay 2 enabled speakers with Sonos Beam in multi room play settings. I have Sonos Beam and Bose Speakers with AirPlay 2 capability in other rooms.  Thank you  Harp

hi I'm interested in buying amp but I would like to ask you 2 questions should i attach the projector to the hdmi (amp) port is it possible? I only have 2 passive speakers, can I create a 5.1 by adding the sub and play 5 sonos?

Recently purchased Play 5 and Rega Plana 1 Plus turntable with built-in pre-amp.  When turntable is powered on, Play 5 has significant hum.  Music from vinyl comes through, although the hum persists.  No hum when Play 5 is set to streaming music via Wi-Fi. I’ve adjusted the line-in volume to multiple settings.  I have (I believe) a high quality 3.5mm to RCA cable.  Any troubleshooting suggestions?

Hi, I have been using Spotify on my various sonos devices for a couple of years with no issue. through the Sonos App and via spotify connect. Over the last couple of days, I haven’t been able to play spotify on any of my Sonos devices, via the Sonos app or Spotify connect. When I try through the sonos app, it says spotify is currently unavailable. I’ve tried restarting my router, restarting all of the devices and also updating the Spotify app, sonos app, and then removed spotify from Sonos, but now I can't add it back as a service. I am getting the below error message: (500) Sorry we are unable to set up your Spotify account at this time.   Very frustrating… Has anyone else experienced this?

Hi, what if the battery of Sonos Move runs out forever and I keep the Sonos Move steady on its charge base?Will it continue to work because of the eletricity provided by usb plugged base? In other words if i do not buy another battery ...will it continue to work on its base because of eletricity power provided by the base?   waiting for your reply… thank you…   PS:How much will it cost the replacement battery?

Hi Guys! Just 2 quick questions as mentioned in the title.  As I found out if I use 2 Sonos One as Rear with my Playbar and Sub I will be able to use Alexa from the Ones. Only Airplay will be disabled. Is that correct? Can I pair the latest Sonos One with a One SL as my Rear Speakers with a Playbar and Sub? And if yes will it still be able to use Alexa from the single Sonos One? Thanks in advance Regards Michael

Hi! The Sonos replacement program tells me that my Sonos Play:5 gen 1 won't receive update from may 2020. Have any of you any experience with Play:5 gen1 vs Sonos Move? I love that's it portable but I don’t want to step down too much in sound quality. But since the gen1 is quite old it might not be any big difference?   Thanks

I have been unable to stream Primephonic for the last 2 days, whenever I try to play a track I get the message the connection to Primephonic was lost. I have tried closing and re=opening the app as well as rebooting my iPad but it doesn’t matter what track I select, I get the same error message. I can open Primephonic on their native app but not through Sonos. Is this a general outage?

Is it possible for the BEAM to accept an HDMI signal directly from a source (cable box/ dvd. etc) instead of the HDMI arc or optical out to hdmi converter

Hi! I have a LG OLED55B7 with a magic remote and a playbar. I’ve configured the remote to work with the Playbar a few times now, but i stops working after a while. It’s like the playbar resets itself. Sometimes it starts working again after I hit mute or unmute. But that only works once or twice, then the connection between the two are totally of.    In the TV-settings I do the following: Set the soundbar to optical/arc output, set the manufacturer to philips, and use the controller 1. then i configure the remote in sonos. This works for a short brief of time, then it loses connection. I have tried other manufacturers for the playbar in the TV settings with no luck, philips seems to be the best option in that case. I will however try the pioneer and see if that may work. But I’m in doubt. I do not use the optical cable that came with the package, I’m using another optical cable I’ve had with my old system. Feels unlikely, but could that be the reason why? 

I'm new here so I apologize for everything in advance. I'd like make my "family room" which consists of 2 play 5's (2 gen), playbar and sub, the default music player for Alexa (echo plus).  However, when I try to set it as the preferred speaker it has the message "incompatible speakers". If I tell Alexa to play music thru family room it works perfectly- would just like to not have to say where each time. Any suggestions would really be appreciated. Thanks    

Playing spotify through sonos and it keeps pausing?  Any tips appreciated.

Does Sonos move support HSP? I AM going to use It with skype on an Ipad or skype on an Android phone. Will It work?

I have just ordered a Sonos Move and wish to use it possibly as a party speaker and was wondering how loud it can actually get-would it be able to be loud enough to hear the music over people shouting and conversing at the same time?

I’ve just bought a Sonos Move for myself and two Sonos Ones for my parents. After hearing how great the two Sonos Ones sound paired together I’m seriously considering ditching my Move for two Sonos Ones instead. I’d ideally like to purchase a Sonos One for myself and use it with my Move in my bedroom. From my experimentation with my parent’s Sonos One it seems as though the Move must be its own “room” and be “grouped” with the One for them to play together.  My issue is that I would like to simply select a single “room” from any of my Apple devices and have the audio automatically play from both the Move and One. When toggling between apple devices and sources, I often must go back into the Sonos app and regroup the Move and One for them to play together.  I’d like to be able to open my Macbook Pro, select the audio icon from the menu bar and choose a single “room” or something from the audio drop dropdown and pump audio through both the Move and One. Is that not possible? When on my M

I have 2 Play-1s and would like to add a Sonos Beam Shadow for 3.1 setup. I have read that this setup would only allow the Play 1s as rear channel speakers Does the newer “Beam Shadow” allow the Play 1s to be used as front L&R speakers ? THX

I have a Sonos Port connected to my stereo and a Play:5 sitting in the same room. How can I force group the Sonos Port to my Play:5 so when I use the play button on the 5, I can play my music on both devices? Thanks.

Hello,   I have a paired set of Sonos One SL’s. After 24 hours of not being in use I seem to have to unplug them to reset them in order for the app to see them.   The problem is I set them up really high and hard to reach. I thought they would stay on stand by until the next use.   Anybody have any suggestions?   Thanks

Hi Guys,  Really hoping you can help. I have a Panasonic TV, plugging my Play5 through the 3.5 jack from headphone jack in TV to the back of the Sonos and have a delay. I have tried uncompressed fix and no love.   I want to get a sync sound from the TV to the Sonos as I have 20 people coming round to watch the boxing on Sunday haha. HELP. Thanks so much in advance. 

Hello. Im thinking of getting the amp so I can connect my LP player. The idea is also that I want to connect a speaker for my terrace where I have no electric outlet, whereof I need an Sonos Move as I understand? There for my question is, can I connect the Sonos move to the amp? Or is there another, better solution for me? Thank you !

I'm considering an aftermarket purchase from ebay, but would really like to know if the product(s) have been previously recycled.      I'd also like to know how to tell if a product that is being sold for parts, actually doesnt work, or if it is user error and they are just fed up with the tech part of sonos.  

I'm dying to get a Sonos surround sound setup going, but my media room has a projector at the back of the room. From my understanding, I'll need to run an optical cable from the back of the room to the PlayBar up front which I'm really not thrilled about. I love the idea of going wireless, but having to run a 50 foot optical cable along my wall in order to go wireless seems a little like defeating the whole point, yea? Please tell me there's a better way to do this...wouldn't it make so much sense to have other devices capable of accepting the optical connection? It would be way easier in a projector setup to run an optical cable to either the sub or rear speakers which could be placed near the source. With a projector, the only speaker that kind of HAS to be wireless is the soundbar. Has Sonos given any thought to this?

Every home automation company I have talked to is advising against the idea of using Sonos with a projector at all.  I would like to make it work in order to avoid paying for Savant/Control 4, and so I can have it work with all of the other Sonos speakers I plan on having around the house.  What is the best way to go about this?  My plan is below, will it work? Epson 5050ub is connected to Apple TV 4k via HDMI.  Apple TV connected to Sonos 5.1 (playbar, sub, 2 back speakers for surround) via Airplay or optical (using adapter at Apple TV). Based on what I have seen on here, I believe this should work.  What do you think?  Is there a better way?  Is Airplay or optical better for this application? Thanks!

I’m being offered a 30% discount for trading up my Legacy Connect: Amps and Play:5 but not my Bridge. Is there a reason for that?