Anyone experiencing continuous Primephonic connection lost error messages?

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I have been unable to stream Primephonic for the last 2 days, whenever I try to play a track I get the message the connection to Primephonic was lost. I have tried closing and re=opening the app as well as rebooting my iPad but it doesn’t matter what track I select, I get the same error message. I can open Primephonic on their native app but not through Sonos. Is this a general outage?

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J

jk10003Answer

Avid Contributor II

I just received this from Primephonic support:

I am sorry to hear you experienced this inconvenience! I have bad news and good news.

The good news is that it has been confirmed and our developers are going to investigate this issue as soon as possible. The bad news is that you will need to be patient and tolerant while waiting for a bugfix. I will reach out to you as soon as we will have more information about the status of the issue.

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G

gripenhack

Lyricist I

Same problem, contacted Primephonic two days ago but no answer yet. The only additional action I took cf. those mentioned here earlier was to downgrade my subscription from Platinum lossless (24bit) to Premium MP3 when I remembered Sonos can’t handle 24bit … still didn’t fix it!

Suppose we just sit and wait. Not good.

U

User654247Author

Avid Contributor I

I got an email from Primephonic first thing this morning to say there was a software glitch was has been resolved and all should be okay. On checking the service is now restored! I raised this with them yesterday afternoon so am pretty impressed with their response/speed of resolution given that many online providers take days to even send a holding response!

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