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Zello
Contributor I
January 22, 2020
Answered

Trade Up Legacy Bridge?

I’m being offered a 30% discount for trading up my Legacy Connect: Amps and Play:5 but not my Bridge. Is there a reason for that?

 

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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      January 22, 2020

      Hi Zello, you should reach out to the support team directly on that. The Bridge I believe can get you a discount on a Boost, but I’m not certain on that. That said, you may not need a Bridge or Boost for that matter. You can connect any Sonos device to the network, or use Sonos players wireless off of your home network.

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      5 replies

      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      January 22, 2020

      Hi Zello, you should reach out to the support team directly on that. The Bridge I believe can get you a discount on a Boost, but I’m not certain on that. That said, you may not need a Bridge or Boost for that matter. You can connect any Sonos device to the network, or use Sonos players wireless off of your home network.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Sonos_John
      Lyricist I
      January 26, 2020

      I found this:

      https://en.community.sonos.com/components-228996/sonos-are-suggesting-i-replace-my-bridge-with-boost-why-6829193/index2.html#post16373945

       

      Unfortunately, the offer referenced in that post expired last month.  Hopefully with the new announcement they’ll offer it again, in lieu of the Bridge being eligible for trade-in!

      Stanley_4
      Stanley_4
      Grand Maestro
      January 27, 2020

      Never hurts to call and ask, the phone folks can often get an exception if asked.

      drskeen
      Lyricist I
      February 19, 2020

      Let it be known that if you brick your Play 5 or any other legacy speakers from your app then you CAN’T take it to best buy to trade it in.  You will only be able to order one from Sonos.com and get the 30% discount from Sonos.  I had planned on bricking mine from home and then taking it to BestBuy to get recycled etc and then also use my gift card I had for best buy but evidently I can’t do that now.  So DO NOT delete your legacy products from your app at home expecting to get emailed a 30% off coupon like I did.  Yet another inconvenience.  Ugggghhhh, Sonos?  A little explaining when you are doing this from your app would have helped me and am sure many others who obviously don’t understand this whole process.  Now I have to wait on a speaker to get shipped to me.  I guess I can listen to my old speaker for a few days wishing I had my new speaker,

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