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Hello,    Over the past month my Xfinity XR15 remote stopped controlling my sonos beam. It was working since September of 2019.    The instructions on app say to “point at beam and press volume up.” No signal is being recognized.    What other ways can I reconnect? 

Hi I'm currently experiencing a problem using Alexa on two different Sonos speakers (a One and a Move) and was wondering if anyone else has had the same problem. The issue I am having is when I play a song on my daughter's speaker, it starts fine and continues to play until I go into my son's room and ask Alexa to play a song on his speaker. This causes the first song in my daughter's room to stop and the song in my son's room will continue to play.  The set up I have is two Amazon accounts using the household sharing option within the Alexa app, two separate Spotify accounts with one each assigned to the Amazon accounts mentioned and the accounts have been set up separately on each speaker (the speakers will say which Spotify account it is streaming from before it plays a track) If anyone can answer my question or find me a solution I'd be grateful as this problem is rendering my multi room set up useless in regards to using Alexa because both my kids want their own speakers in their

Can you control lighting with Philips Hue bulbs using alexa on sonos move?

Hi all, i recently bought 2 Sonos One Gen 2.  They look 100% identical. As unboxed them i immediately recognized a difference in the Booklet Design. After Installing and registering the Products, i realized a second difference. Have a look at Hardwareversion and Serien-ID.   Now i was wondering if there is a difference? If one Version is improved over the other? Put short: Should i go back to the Store, a swap the “older” Revision for the new one?   Thanks in Advance.      

Trying to integrate my 4 sonos speakers with my alexa app and its just not working. I search for devices as instructed and my nest heating is appearing as are my hue bulbs but no sign of sonos. I have updated both the sonos and alexa apps. Anyone any thoughts?

So, all of the sudden my single Sonos One Gen2 cant broadcast because it says there are no other Google Home devices on the network. No network changes have been made. There is a Sonos One Gen2 pair as surrounds in my living room that can broadcast without issue as well as a Beam in the bedroom. I've tried resetting the single Sonos One. I've tried resetting the controller. I've tried removing and re-adding Google Assistant. Nothing works. Any ideas? EDIT: I see the "Somos" spelling error but I typed this on my phone and can't edit the title. 😂

This image on this post comes from the Sonos in-ceiling speakers manual.   How is this set up accomplished?  

I am building a new house using multiple Sonos AMPs for speakers around the house.    Two of the AMPs will be connected to TVs in the house and the AMPs will all be located in a centralized cabinet.    I would also like to have my Apple TV’s, Blu-ray players etc. at the same location as the AMPs.    The most straight forward approach would be to install (i) 1x HDMI from each TV to connect to the TVs ARC supported HDMI and then to the AMPs plus (ii) 1x or more HDMIs from each TV for the Apple TV’s etc.    However, due to cost of installation and for simplicity of connections by the TVs, I would prefer to have only 1 HDMI installed for each TV.    I know I could do this with a third party receiver with multiple HDMI-inputs (see attachment). But as I already own a few Sonos Subs, love Sonos and and have decided on the Sonance Architectural speakers, I will be using the Sonos AMP.    Does anybody know a Switch that will enable me to use 1 HDMI from the TV to pass ARC and CEC to/from the AM

  My Samsung 8000 TV and Beam are connected using ARC. When I watch my Apple TV and control the volume with my Apple remote, only the Beam volume bar appears on the screen. When I use my TV remote to control the volume, two volume bars appear on the screen - the Beam volume bar and the Samsung Anynet+ volume bar.  Can I get the Anynet+ volume bar to disappear?   Also, when I control the volume on my Beam, the volume changes in increments of two, e.g., 42, 44, 46, 48. Is it supposed to adjust in increments of two rather than one? Thank you!    

I am trying to find the best way to integrate Sonos with my already pre-wired family room sound system.What I have:   Living Room 4 rear speakers (pre-wired in the ceiling) Front LR speakers (pre wired in the wall) Front Center speaker (pre wired in the wall below the TV) TV above the fireplace Currently using a Receiver in the basemen Rest of House 12 other zones in the house with a 12 zone amp in basement.  I plan on using Connects or Ports for all of those (NOTE: all zone speakers in the ceiling wired to the basement). What I want: The ability to play music via Sonos to all 7 in-wall speakers in family room. The ability to hear my TV sound coming out of all 7 in wall speakers The ability to also play the TV sound in any other room (I can live without this) Use my existing speakers instead of putting an ugly soundbar in front of my inwall speakers (seems tacky) I NEED a great quality center channel… I can't hear dialog very well with current set up. My Challenge: My TV is in the livi

Hi allI am a complete technical dinosaur and need help!I want to purchase a turntable for my husband and have worked out that I need one with a built in preamp. That’s as far as I get because I now need to know whether we can use with our current Sonos set up.Can I plug the audio technica LP120XUSB into a Sonos Zone Player ZP100 in order to play through my Sonos speakers? We have 2 of these but only using one at the moment which works the built in ceiling speaker I think!. In the same space we then have 2 extra Play 1 speakers which pad out the sound a bit, as it’s a large room. if anyone has advice (in simple language) I’d be ever so gratefulmany thanks!

I currently own a Denon amp with a Center speaker and 2 left and right and speakers plus a sub. I am thinking of switching to sonos, so will this cofigiration work as a settup. A Sonos Beam (or Playbar) which my Tv is connected to via HDMI ARC. A Sonos Amp with the third party speakers and sub. Will this work together were the Beam works as a center speaker and the amp as left and right, and will the sub also work in this settup ? Will i get a simialer surround sound feeling as i do now ?​​​​​​  

Ah come on Sonos, alarms used to be so easy. It used to be click ‘More’, click alarms. Now in 10.4 it’s click ‘Settings’, click ‘System’, scroll around a bit, click ‘Alarms’. Why? Sometimes it feels like Sonos is constantly changing stuff for the sake of change, not to improve the functionality.

Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe

Hello, does anyone know what format the Port outputs from the digital coax? (I searched I swear) I’m looking at a receiver that states it only accepts PCM so want to make sure these will work together. I can’t imagine it being anything but PCM however wanted to clarify before making any purchases. Thanks for any help!

I have a 3.1 (Beam + Play:1 x2) setup connected to a Hisense H9 (Q9) Android TV via HDMI ARC.  Sound from Sonos setup randomly disconnect from TV for a few seconds and reconnect itself. The sound would switch from Sonos to TV speaker, volume bar appears on TV, sometimes it also changes volume. I’ve tried switching HDMI cables, factory reset TV, unplug Sonos setup as well as factory reset it. None of them seem to work.  In addition, Amazon Prime video playback also stops randomly and display “Copy Protection Error”, not sure if it’s related to the sound problem. DIagnositcs report: 1407905837. Thanks!

Hi,  I have a sonos one gen 2, and Spotify premium account. Whenever I ask Alexa to: "Play [song] by [artist]" it always says "Playing [artist] radio". I've tried unlinking, and relinking accounts and services/skills in Alexa and Sonos but still no luck. I also get Spotify ads (not third party) so I guess it thinks I have the free Spotify? I'm stumped. 

I have multiple Sonos Play:1’s, I didn’t actually track which ones I bought when, but I  noticed recently that all of them except one. Most, when turned upside down have a copyright date on the white space that also has the MAC address and barcode. One of them however, doesn’t have this date and the writing on the bottom is a different size than the other ones. Is this one the newest of the bunch, or the oldest?  

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.   How do I fix this? I want to use WiFi.

Has anyone had any success in setting up a wifi only environment with the ORBI WIFI 6 router and mesh system    I am trying to set up the MOVE and I can’t get it    Is there some workaround to the 5ghz issues as I believe the Orbi only broadcasts in that space   Thank you   Peter    

I've tried everything I know. Through my Sony TV when arc is plugged in. The sound will work through Netflix. The apps won't play sound. Usually I would turn to tv speakers but it reverts to the beam which doesn't then have sound

Hello I would like to know whether it is possible to connect a Freebox mini 4K to one (or possibly two) Sonos One wireless? I would like the sound of my TV programs (that are managed by the Freebox player, which itself is connected to my TV with an HDMI cable) to be played by the Sonos One speakers. Can it be done? Does it require any specific additional device? Thanks a lot for your help. SonosNovice --------------------------- Bonjour, J’aimerais connecter ma Freebox mini 4K à une (voire potentiellement 2) enceintes Sonos One sans fil. J’aimerais en effet pouvoir regarder la télé tout en profitant du son directement sur les enceintes Sonos One, et si possible sans fil (simplement via le réseau WiFi). Ma télé est connectée au player Freebox par un câble HDMI, mais le son provient aussi de la télé. Est-il possible de le faire sortir par les enceintes à la place ? Est-ce que cela nécessite un appareil complémentaire ? Merci pour votre aide. SonosNovice

I’m struggling to find the answer to this, but what equipment do I need to add sonos one speakers to my existing (wired) audio system? Everything i’m finding seems to be streaming music with the sonos app to an existing system which isn’t what I’m looking for. I have an amp and wired speakers and play music through a sirius xm player, plugged into the amp. I would like to be able to add the sonos one speakers to this setup. Thanks

Hej.Er jeg den eneste Sonos bruger, der endnu ikke har kunnet finde den nye Radio 4 som kanal til brug i Sonos?

I’ve just purchased a JVC smart amazon fire TV and would like to purchase an SYMFONISK WiFi bookshelf speaker from Ikea. Can i set this speaker up to take audio from the TV? Either direct with bluetooth or via the home wifi?   Thanks