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Hi. I know this is not a Sonos issue as such but I want to know if anyone else has this problem.   When I am playing an audiobook with the Audible app and want to have it play on a Sonos speaker I see a list of devices but no device name.   If I put my finger on the picture of the speaker the name appears for a moment and it does select the device to play on but I am working blind from the list. I have this problem on both android pixel 3a phones I own. Everything else works fine..Spotify and the Sonos App find the speakers and names with no problems and I can play Audible via the Sonos app.  I asked Audible support and they did not understand the issue. Is anyone else having this problem?    

I have an old Philips PF9731 TV without HDMI ARC or optical audio out. Will a Sonos Beam work when using a HDMI Switcher with Audio Extractor with the following connections: Cable box and DVD player connected to HDMI In on Switchbox TV connected to HDMI Out from Switchbox SPDIF Out from Switchbox connected to Beam (using the optical adapter that comes with it) If this doesn’t work, any other suggestions?

Hi!   I frequently come home and a family member or nanny has started playing something wonderful on our echo, probably because it's easiest to say what to play and no one remembers to append, “in the <room name>" to have it play on our Sonos.   I would love to tell Alexa to transfer music or transfer “what's playing” to the <room name>, but that command doesn't seem to be understood.    Is there a way to transfer what's playing via the Alexa app or a different voice command?   Also, is there a way to set a default playback device other than the echo on an echo?   Thanks! Jared

I used to keep all of my sonos system playing Classic FM radio station from London during the day. This was through Tune In. Sonos seems to have dropped this service. I was able to find some alternate classic fm stations through global player (although still not the live stream), for a couple of months. Now even these are no longer playing. Global player is still listed as one of my available services though nothing on it will come up in any searches and now no stations on it will play. 

The preferred speaker function in the Alexa app no longer works after the latest Sonos update. It has always worked perfectly. I have disabled and reabled the Sonos function in the Alexa app and that didn’t work.

I haven’t setup any assistants.  Is Sonos listening and sending my bedroom talk to a transcription service?

When I turn my TV on, no sound comes through the playbar. I previously found a help topic that said to unplug all HDMI devices and plug back in making sure the PLaybar is first. This works to fix the immediate problem, but I have to take these steps everytime the TV is turned on. Is there a way to force the playbar to keep a permanent connection to the TV?

Is there a way to add Radio Paradise to the Sonos menu anywhere in order to be able to have a shortcut to stream Radio Paradise?

Set Beam up in December 2019 added 2 x One SL’s yesterday. All three units successfully grouped together as ‘Lounge’. Beam has been brilliant, Have introducing left and right hand One SL’s placed on floor behind each end of settee. Can operate system volume from any of the units, however when Beam is at acceptable volume, we can not hear the 2 x One SL’s, although they are working when you get your ear very close to them. Also once I get volume working correctly, can I expect to get true surround sound, such as helicopter buzzing around the room etc. This is my very first post, look forward to some helpful replies - Thanks

I have my Xbox One X connected via HDMI to a Phillips 50PUS7304/12 TV, which is connected via optical audio to a Sonos Playbase. I want to keep the main audio to the Sonos from my TV for the movie apps on it like Netflix, Amazon Prime Video etc.. I don’t experience any audio lag when watching anything directly from my TV. If the Xbox audio output over the HDMI is set to stereo uncompressed it's absolutely fine, except that I want better than stereo. It won't accept being set to 5.1 or 7.1 uncompressed (for this I'm just assuming it's because the TV isn't really made to be a high-end audio receiver which is fair). If I set it to bitstream out, the Dolby DTS setting is accepted but no sound comes out (presumably because Sonos don’t support it), while the Dolby Digital and Dolby Atmos settings both have a noticeable lag (maybe up to a second). I have exactly the same issues when using the optical output directly from the Xbox to the Playbase, the only difference being that Atmos isn’t an

I have a Sonos Beam and a Ring doorbell. I have installed the Alexa skill so that when the bell rings, an announcement comes over an echo device I have but not the Beam. I am guessing that the Beam does not support that particular skill, or am I being unduly pessimistic?

I’m planning to buy a Sub for my currently 5.0 setup (Beam and 2 Play 1s). The setup sounds very good but I feel like it’s missing the thumping bass of a subwoofer. I know that the sub is very expensive at 700$ but after the EoL announcement, I wonder how long the sub would be support by Sonos. IMO I think that the sub should be able to last longer than the playbar (same released date in 2012) because the sub doesn’t work alone without a speaker. So I think that the main music streaming is from the speaker itself like Ones, Play 5, Beam or Bar.  What do you think I should do in this situation? Thanks

How can I put songs into the queue? I tried so many times in many different ways and nothing seems to work..

Hello Everyone,  Although I believe I know the answer based on previous topics, I wanted to confirm with the community before purchasing anything else.    Here is my setup: I have: An Epson 1060 Projector (https://www.amazon.com/Epson-Cinema-brightness-speakers-projector/dp/B073S4TS4G) Roku Premier Streaming (https://www.amazon.com/gp/product/B07HDBZN7Q/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1) and Sonos Beam.  The roku is directly connected to the projector.    Am I correct in understanding I will need an HDMI Audio Extractor in order to play sounds from Roku. (This one for example. https://smile.amazon.com/gp/product/B00BIQER0E/ref=ox_sc_act_title_1?smid=A2IX3RNQE846HA&psc=1 )    I will connect the Roku > HDMI Audio Extractor > Beam in SPDFI output and projector in HDMI output.    Thank you for your help. 

I have tried to sort this multiple times but the dialogue that comes from the playbar is so hard to listen too, my wife now refuses to watch TV in the room with it!! music is great but you almost need to lip read if there is any background sounds going on   i have called tech support and submitted diagnostics but the sound is still poor, any ideas what to try - i am seriously thinking about purchasing something else   Andy

Hi all,   Im pretty new to the Sonos family. When I use Google Home and say “Play music Metallica on Sonos” my living room sonos speaker turns on and playing that. But I have more speakers in the house. How do I get Google Home to play on all speakers or a set of group as default, such as all speakers in the ground floor. I tried things like “Play music Metallica on Sonos all speakers” etc but no luck. Is this even possible?

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app. Any ideas on what might be wrong? Thank you in advance... SDK

Why doesn’t my Sonos speaker appear the same way my HomePods and my Apple TV do in the control center? This means that I can only AirPlay to the Sonos speaker from other devices. Is this by design or is it a Sonos limitation?    

I’m just starting buy buy philips hue products and wants to see if the Sonos will work well with Philip Hue Sync Box. I want to know first if I can connect it directly to the TV I’m going to use or do I need to have another device like Apple 4K to use it correctly? I own a lot of Sonos products and need to make sure I’m spending my money on something that works!

Hi   Got a play bar and 2 play 1’s as surround sound for my TV.    The volume up has stopped working.    I’ve reconnected it via the app, followed all the prompts and it’s says it’s connected.    The light comes on when turning volume down but not when turning volume up. The lights worked when I reconnected in the app but doesn’t work.    Any ideas? 

So, allegedly, Amazon HD is supported on Sonos. How does one know what songs are in HD and what are not?  I don’t see any of this indicated on the Sonos app.   Is every song in the upgraded HD format and we should just presume we are getting that quality? Thanks in advance

If I buy the Sonance ceiling speakers to use in my kitchen and connect them to the Sonos AMP do they have to play in a left/right stereo pair configuration or can they be configured to provide a mono type output similar to a single stereo speaker?  I cannot place the speakers such that the listening positions will be right for a stereo pair output.  I could use a couple of single stereo speakers but I have a slopped ceiling and I don’t see that any of those have pivoting tweeters.     

Hi - sorry if this has been asked before, but I couldn’t find this specific question. I want to evaluate whether it is possible to use the HDMI input of a Sonos Port to transmit the audio from a HDMI input, such as a Blu-ray player, to my Beam (and potentially two rear speakers). Specifically, we have a projector setup with all video devices in the back of the room (projector, multiple input devices such as a Blu-ray player, set-top-box, etc, and a HDMI switch to toggle between inputs). This also includes a HDMI splitter, with identical signals running to the projector (back of the room) and to the Sonos Beam (front of the room). So far so good, works flawlessly. The thing is, this cable running to the front of the room is really bothering us. Would it be possible to -- instead of running it to the Beam directly -- have it go into a Sonos Port in the back of the room, which then transmits it to the Beam? As the signal is already digital, it should work with little latency, right? And w

I have encountered a bug that I assume has something to do with locale/encoding. I am using the Sonos Controller on an up-to-date Android phone (Samsung Galaxy S7 Edge) on which the phone is currently in Japanese. I have just paid for YouTube Music and have added my account, but when I tap on "YouTube Music" from my list of services, I see this page: [img]b4c82c4f-4ba5-4e09-acba-dbd3f40b04ec.jpg[/img] I assume this is an error page of some sort but it isn't being displayed properly. My YouTube Music account settings have my language set to English (UK), and my region set to Canada. I have tried changing the language on YouTube Music to Japanese but this doesn't seem to fix the issue. Any ideas?

Would I be able to join a Symfonisk speaker with a Play: 1 to create a stereo pair?