Alexa app not discovering any sonos speakers

Forum|Forum|9 years ago
October 5, 2017
26 replies
26252 views

Trying to integrate my 4 sonos speakers with my alexa app and its just not working. I search for devices as instructed and my nest heating is appearing as are my hue bulbs but no sign of sonos.

I have updated both the sonos and alexa apps.

Anyone any thoughts?

Device discovery

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Best answer by Edward R

We have noticed this topic gaining some traction of late. If you are having issues with the above, please check the following.

Ensure that you are in one of the Support Regions for Alexa on Sonos.
If you are, next try the advice in this post:
I had the same issue. Here's how I managed to re-add the speakers.
First, I changed the names of all my speakers from say "kitchen" to "my kitchen".
Then I disabled the skill, re-enabled and started a new device discovery. Nothing.
Then I changed the names back, and suddenly they were discovered upon rescan
If still not able to resolve this problem, please check this thread: Resolving the majority of issues with Alexa on Sonos.

If you are still having issues after trying all of the above, please feel free to start a new topic, or respond below with a diagnostic confirmation number and we will look into this for you at our first opportunity.

M

mebacon

Lyricist I

This is happening to me too.

T

tufty

Lyricist I

Me too ..

pwt

Virtuoso

Just to check the obvious: did you add the Sonos skill to Alexa?

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

T

tufty

Lyricist I

of course ... and disabled several times to retry ...

C

cipt2001

Lyricist I

I have the same issue on both Android app and web 😞

Ryan S

Retired Sonos Staff

Hi everyone. Alexa control for Sonos is only available in certain countries, so if you're not in the US, UK or Germany, this isn't supported at the moment.

A few steps to work with are here.

Also, make sure that all Sonos devices and software are on 8.0. Check under Settings > About Sonos in the Sonos app. Your players will all show the version number. Make sure to check each device, not just the app.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

N

Nicholas_18

Lyricist I

Me too. I'm in the US.

J

Jeff Lowndes

Contributor I

I'm still having issues and my system + all my speakers are on version 8.0. Any other tips?

G

Gnarlydog

Lyricist I