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Hi I can't get my sub to work on WiFi only ethernet.  When I connect it to ethernet everything works fine.  I have no issues with my two ones that are set up for surrounds and connected via WiFi. I've tried removing the sub from the setup, rebooting router, setting up the sonos WiFi channel to another., unplugging everything etc. Sub is literally less than 100 yards away from router, is seen in the app on WiFi but when turned on no sound, vibration for bass.  Tested on 5.1 etc no difference.  Not sure what I can do more as I don't have neighbours WiFi interfering on same channel etc  

Hello,   I received an email saying that my order has been cancelled.   The order number is now invalid and I have no order in my account.   The money is already out from my bank account and I can’t call the phone number provided in the email.   There is any email to contact the support about order.   Thanks

Has anyone got a method for grouping and ungrouping Sonos rooms using Google Assistant? I've tried IFTTT etc but can't find a way.

So I have a virtual 5.1 system with the Sonos beam (acting as front and center speakers), sub, and two play 1’s in the rear as surrounds.  I am trying to determine the following: Purchase 2 in-ceiling speakers (was thinking of Polk Audio) Purchase Connect Amp Wire the ceiling speakers to the amp so I have sound coming from above as well.  Any issues with this setup? If Sonos ever releases an atmos solution with dedicated height channels, I could potentially be future proofed?  In the meantime, would the extra wired passive speakers be helpful in creating a more enveloped sound field?   Or does it make sense to just create a 5.1.2 system with a regular AV receiver and speakers with 2 dedicated height channels for Atmos?

Hi, i would like to know if i can have sound to the Sonos One from my LG 43UM7450 TV. The TV is 2019 model with Airplay 2 and smart speaker compatible. Link is here https://www.lg.com/uk/tvs/lg-43UM7450PLA. My intention is to play movies from a player through HDMI cable to the TV and have sound form the Sonos one through Airplay 2. Thanks Jim

Should I buy stereo pair of HomePod or pair of Sonos Move?I don’t see a lot of threads that compare the Sonos move and the HomePod.

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system. 

Hi  I have a 3.1 paradigm speaker set for my TV sound - centre, Left, Right and sub.  I want to use the Sonos AMP but it can only connect 2.1 passive speaker system.  so can I add another Sonos AMP to drive the centre speaker, with the other Sonos AMP does Left Right and Sub? I have other SONOS ones speakers in the house and want to use my paradigm speakers to play music through them not just use them for TV,    possible?    

Hi, is it in some way possible to control Sonos sound from distance? I have Sonos in a store, and I would like to be able to choose the music and volume from home. This because the staff is often changing the music or their own.

Noticed microphone light off on Sonos One.  Tried to turn it on by hand, no luck.  Unable to communicate verbally with Alexa.  Looks like everything else checks out besides mic.  Is there something I am missing?  Is there a test function to determine if and why mic is not working?  Light is definitely off too.   I am able to stream music to the speaker via bluetooth.  I am unable to voice command any services or skills.  Checked with Amazon support regarding any possible issues with my account (Alexa), they said everything looks good with my account, Alexa, and wi-fi connection.  Assuming now that it is either a software/app/setting or a hardware problem.     Any feedback would be greatly appreciated. 

I recently purchased two IKEA Sonos Symfonisk products (lamp+shelf), I’m hoping to make them work as a stereo pair (L/R), unfortunately after following all advice and guidance of ikea and sonos in order to pair them together, I’m still unable to do so each time getting the error message: Stereo pairing unavailable You need to have 2 compatible products set up to create a stereo pair. any suggestions to solve this?

My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.What I’ve done:Rebooted Reset to factory settings and re-added Turned off Sonos Skill in Alexa, then turned it back on.I still cannot get it to work. Any advice?

I have a 5.0 setup using a beam and 2 play 1s.  Everything seems to be working fine however when the audio is being recognised as 2.0 I appear to be getting sound out of the rear speakers.  I was assuming that nothing would come out of the rears unless I was playing content that contained a 5.1 audio track. Am I miss understanding this?

I have 2 Sonos speakers on my Google mesh network consisting of 2 routers. Due to the location of each speaker, each should connect to a separate router - bedroom - > secondary, hall - > primary. However, in reality, both speakers are connected to the primary router. Is this something to do with Sonos' 'internal' wifi? It doesn't affect the network, just curious why this is so. All other devices connect to the secondary router when in the same location as the bedroom speaker. 

Just bought a new SONOS Move. Right now, I cannot decide if this was a really stupid move (get it), on my part, the answer to my question will answer this for me. I have multiple SONOS products, sporting a total of 14 units. And now a Move. But connecting it to my existing system is not a process I get or agree with. Seems to me, that the ONLY way, I’ll ever get this Move to function, is to provide the unit my wifi credentials . Can this really be true? I mean, when the other 13 units clearly function together, and a easily connect without providing any wifi credentials. Everything else is connected via cable through a ZP90, and I intend to keep it this way. Is there any way, that I can possibly connect this Move to my existing system without providing my wifi credentials to the unit? Maybe create a temp guest network and then disable that to include the Move to the SONOS wifi instead?

I just linked Emby with Alexa.  Unfortunately Emby only knows the Sonos speakers by their IP addresses, not their names.  I can see the IP addresses assigned to Sonos devices in my router, but I’m unable to associate them with the room, e.g., sun room, living room, etc. How can I see the IP address of the Sonos speakers and associate them with the room?

Two diagnostics: 964042010 and 681347379 2x Airport Extremes in Bridge mode connected via Ethernet. [b]Living Room:[/b] 2x paired Play:3 (one Hardwired, one WiFi) [b]Bedroom[/b]: 1x Play:1 (WiFi) [b]Kitchen[/b]: SonosOne (Hardwired) [b]Office[/b]: Play:1 (WiFi) These all keep cutting in and out - even the hardwired ones! Any ideas?

My sonos keeps cutting in and out?

I have a Sonos Port that connected to my Onkyo 585 Receiver.  My Port is connected to both my Onkyo and my turntable.  When playing a record on the turntable, I get music through my Onkyo surround sound speakers that are hardwired to my Onkyo receiver.  I also get sound to my all my Sonos speakers scattered around the house.  It’s nice - play a vinyl record in the living room and hear it throughout the house. The problem is that I have to set the volume on the Onkyo for the living room speakers (all other Sonos speakers are controlled easily by the Sonos App).  I set the line out to Fixed in the Sonos App, which should allow me to control the Port volume with the Onkyo remote or knob, but when I try to adjust it I get “volume set by Sonos” on the Onkyo receiver display. How do i control the volume of the Port with my receiver controls?

I have installed the beam, enabled the alexa skill and the beam is there as speakers on the alexa app, but when I try to add alexa as a voice assistant in the sonos app it says "there was a problem adding alexa". Any suggestions?    One of the main reasons I bought this was because its smart as it came with alexa so it's a bit annoying to just have a dumb Bluetooth sound bar staring at me

Hi, help please.  Last week I purchased a Sonos 1 and although I have succeeded in getting Alexa working I am having one problem. I listen to BBC Radio 2 a lot and although I can get this Sonos 1 to play BBC Radion 2 using the app whenever I ask “Alexa play BBC Radio 2 in Bedroom” instead of playing BBC Radio 2 I finish up listening to BBC Radion 2 Cymru!  How can I get this speaker to play BBC Radio 2 using Alexa?

Hello, I have few questions. Right now I have 2 ones and a sub. I want to add beam or playbase or playbar. Which of these do you recommend for a 5.1 setting and playing music? I have a 30m2 living room. The center speaker is only for vocal right? So it’s not important how the sound quality of this center is? I also want to use the center and 2 ones for playing stereo music. Do you recommend that, and so which center speaker?    is 2 ones and a center speaker more powerful for playing stereo music instead of 2 ones only?   2 ones and a center is like 2 fives only for sound quality ? I doubted between 2 ones + center and only 2 fives for playing music.    thnx so far

I recently bought a new TV (Samsung Q70) and, although the sound is better than I expected, I am considering some kind of sound bar. I already have a number of Sonos speakers so was looking at the Beam. I see that Sonos do a bundle with the Sub. Is there any advantage to getting both or would the Beam itself suit my needs, which is basically to give the sound more oomph!  And if I did get the sub as well, where to place it in my room?   The drawing is not to scale!! Basically 15 x 20 ft lounge. My options considered for the sub are positions A B or C. I don’t think I can do surround sound effectively because my TV is in the corner and my wife will not be changing the room around! Hence why I’m looking at beam + sub. Any advice/help appreciated

Hi, I am wondering if I can play Bose Airplay 2 enabled speakers with Sonos Beam in multi room play settings. I have Sonos Beam and Bose Speakers with AirPlay 2 capability in other rooms.  Thank you  Harp

hi I'm interested in buying amp but I would like to ask you 2 questions should i attach the projector to the hdmi (amp) port is it possible? I only have 2 passive speakers, can I create a 5.1 by adding the sub and play 5 sonos?