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Hi all. I've just set up a mesh wifi (BT Whole Home). I've factory reset my 2 One's and moved them to new positions and at the same time added a new Beam. Everything is fine from the Sonos controller app - I can stream from my NAS, stream radio etc. The problem is now Alexa. Alexa recognises the voice command e.g. "alexa,play radio 2" as it's repeated back e.g. "playing bbc radio 2 on tunein" but then nothing happens. I can ask questions via Alexa and get the answer back ok. Any ideas appreciated. I've submitted a diagnostic dump reference 2096180011. Thanks!

I know the newer Alexa enabled speakers create two entries in the Alexa app - one for the speaker and one for the Alexa part. But why do my older devices (Play:1, Play:3 and Connect) do the same? Can I deregister the alexa device in the Amazon site safely?

No support for vocie control in my country. I use the Sonos app on my iPhone. When I go to voice control it tells me that there is no support in my country (Denmark). When will it be supported?

This may seem like a stupid question. We build playlists by playing our library and deciding on songs for our playlists ie. dinner, upbeat, bedtime list etc. Sometimes we hear a song and can't recall if it's in a playlist. We add it to the appropriate list and then go to the list to discern if we have duplicated the song in the list. The problem is we can't organize the playlist alphabetically by song, artist or album. The library comes up alphabetically but not the play lists. Is there away to organize the play lists to identify duplicates?

I currently owned a play:5. I used it to play music only, love it. Now, I just purchased a 4K Samsung TV along with a sonos bean soundtrack. My question is how can I pair them up? To play TV and music.

Hey! I have a Sonos play 1 + playbar + sub + Sonos new Alexa enables Play One.. how can I ask Alexa to play on my playbar and Alexa at the same time? My playbar is connected through Sonos one so it’s on the network.... what’s the best way for this?

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

Hello, I am never been able to pay music simultaneously on more than two speakers at the same time. I can play two difference sources on groups of 2 speakers just fine. Now i just bought a connect and when using line in music will start and stop randomly when playing on one speaker. Any advice?

Sorry if this has been asked, but I couldn't find it! I have several Amazon Alexa Dots in the house, controlling lights, etc. Last week I added a SonosOne. Here are the questions: 1. Alexa plays music on the SonosOne fine, but seemingly can not see the SonosOne as an additional device so I can engage multi-room music. I have tried Scenes and Routines, but no luck. Am I out of luck for now? Or have I missed a trick? 2. I am very impressed with the SonosOne, so I am now seriously thinking of grabbing another Sonos... most likely a Sonos Play 1. If I buy that.. will it sync withe the SonosOne and then give me multi-room music? Thanks in advance for any help.

app in windows is not giving me set up options

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

Hi, this might be a little OCD so bear with me. I’ve just fully removes the power cord from my Play One to move the speaker. Getting the plug out of the bottom of the speaker was a challenge. I had to rock the cord from side to side to get it out, what are the chances this could damage the two prongs in the bottom of the speaker?

I have recently had to replace my Play5 under warranty (great customer service Sonos) but have now lost all of my music library. I've gone through the installation process via the android app and all of my previous music library has gone. I assumed replacing the speaker would have no effect on the music library I had on my app, any suggestions?

Have three play one speakers and would like to use Alexa commands to play music on multiple speakers. I have setup a group in Alexa app, but the Sonos one does not recognize the group name??

I just set up my new Sonos Beam to my Sony Bravia tv, when I go to watch tv or a movie, the sound only comes out of the sonos beam and not that loud. Should the sound come from both my tv and sonos beam? I have plugged the HDMI ARC cable in correct ports.

Hi Is it possible to have in the same room Beam, Play 1 & Sonos Sub so that I can: 1. Use beam + sub for tv 2. Use 2x Play 1s and sub for music

Finally worked out how to ask a question on here! So what I'd love to do is get home and just push the play button on my play 1 or playbar and either of them automatically stream music or a playlist I've created or even a radio station. Is that possible

Evening all, Currently got a playbar and to play 1's. its fine for tele but lacking for music. Today i have purchased the sub and have also just brought 2 x play 5's due to them being at a siily price. My question is could i replace the sound bar with 2 play 5's then use the sub and 2 x plays 1 as surrounds? Can then sell playbar to get some money back :-) Cheers

I have a Sonos Playbar and subwoofer connected to my Sony tv. I want to get 2 back speakers, either Sonos One Smart speakers with Alexa or Sonos Play:1 without Alexa. I have been told that Alexa will not work with the Playbar. Is this true? I don’t want to spend the extra money if Alexa won’t work, anyway.

I'm not sure when this started, but I just noticed an in-app advertisement in the iOS app under the main menu. I noticed a little red dot on the menu button when I went to toggle my alarm, and once I selected the menu, I saw the Sonos advertisement for $30 off Sonos. Is there a way to opt out of these ads? For what I paid for my extensive setup throughout my home, one would think I wouldn't have to put up with ads. After all, the same ad is already in my email inbox, so why does Sonos feel it has to also put that same ad in the app? At the very least, give the customers an option to opt out.

Does Sonos One works with Echo buttons?

Hello, I use connect:amp since it has been promoted first days in Czech Republic. I love that product, anyway now I have one idea and I am not able to find solution. I have been using this for playing music on a terrace. But till now it is not possible without my iPhone. Now I have realised that it has to be a possibility to control music by wired or wireless remote. It is enough to have VOLUME +/- and FWD. Any idea / product? I found Caseta by LUTRON https://www.casetawireless.com/ but not sure it could work as I need. Any experiences? many thanks in advance JAZE

I am seeing very significant battery drain on iOS when using Sonos app. This morning I just used the app for about an hour to play music, and the battery usage report shows that Sonos has consumed 47% of the battery usage in the last 24 hours. This is a trend I've noticed a lot recently. What can I do? [img]fd6fd334-9960-4394-9824-089576e210de.png[/img]

Sonos app on Android keeps freezing not letting you browse music or select speakers. Basically nothing works. Have closed the app but you have to wait for app to say it's not responding then close it from there. Any idea's?

Is there any mount out there to buy to mount the beam to the TV's VESA mount? Like this one: https://www.flexson.com/by-sonos-product/sonos-beam/flexson-tv-mount-attachment-for-sonos-beam Unfortunately that mount has been out of stock for about 3 month. And they aren't even responding to emails. And to clarify. I DO NOT want a mount (vesa) to mount both the TV and the beam. I know those exists. And I don't want them. Just want to mount the beam to the existing vesa mount. Easy as that. :)