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nick9822Contributor I
asked in Controllers and Music services
macbook pro not connecting with sonos

macbook pro not connecting with sonos

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Airgetlam
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JohanLanderholmContributor I
asked in Advanced setups
Detailed network information available ?

Hi, I have been running a Sonos 5 for a few years now and it works mostly good. But sometimes, the app does not find the Play5 speaker and it mostly happens at parties when it's most "critical" that it works. I have been searching for a detailed description on the networking that Sonos is using, but haven't been able to find it. I'm a network and security engineer and have been working with networks for 25 years. At work, I do enterprise networking, security and routing/firewalling/load balancing. I would like to understand what network topology Sonos is using for the system to be able to debug the system when it doesn't work for me. Is it available ?

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rogervandeelenContributor I
asked in Home theater
sound too loud on movies but cant hear talking

HI i hope someone can help me, when i am watching a film auto going thru sonos the talking is at normal so i can here it but then when a action scene come on the volume is TOOO loud, if i turn the action volume down then when they actor start talking agin i can hear the talking, so all the way thru a film i am turn volume up and down.. i have tried changing the setting on the tv to speech, action, theatre etc but nothing makes any difference at all ?

20931
jgatie
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kurtisContributor I
asked in Controllers and Music services
Speakers dropping out of apps randomly

I have 2 play5's and 1 beam. Since the last release, I have been having connection issues. Oddly depending on which app I'm using (Win 10, Android, or Amazon Fire OS) it is a different speaker that disappears. Currently, on my WIN10 app I can control the beam, but neither play5. My android (Pxel XL, Android PI) can see the kitchen speaker. My Kindle Fire HD8 can see the bedroom. I have really solid connectivity for the last few years - up until the last update. Ever since then I am getting horrible dropouts. Luckily, my alarms are still working in the morning so far. Resetting the wireless does fix this, but it is very frustrating.

4472
Airgetlam
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conradjContributor I
asked in Speakers
Pair Sonos One with Play:1

As per title, can you have a Sonos One and Play:1 paired for stereo sound, or do you need two Sonos One's?

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tobias.kContributor I
asked in Components and Architectural
2 sets of Bose virtually invisible 791 into one Sonos connect?

I am looking to install two pairs of Bose virtually invisible 791s in one large room. Will one Sonia connect amp be able to power both pairs?

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vagrant4everContributor I
asked in What to get
To Boost or not to Boost

My current system consists of a playbar grouped with 2 play 1s for the TV room, 3 other play 1s in other rooms, a connect Amp, and a gen 1 play 5 and also a Sonos bridge. I am having a whole home wireless network installed. Basically 2-4 access points on PoE back to the router. Do I upgrade the bridge to a boost or just use the new whole home wifi? Thanks

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obiwandContributor I
asked in Components and Architectural
Bonding Connects

how do i connect 2 or more sonos connects together

5003
melvimbe
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flashampersandContributor I
asked in Controllers and Music services
Screen Lock Controls

I am a musicholic, have been since forever. I have a long history with music & audio & audio systems. SONOS has been one of my favorite purchases for some time until today... "screen lock controls" are no longer available and the experience of having songs pause or be interrupted continually is brutal and annoying. Does anyone know if SONOS intends to correct this issue? If not, I will be looking for a new way to listen to music wirelessly.

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melvimbe
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Mdp1949Contributor I
asked in Amazon Alexa and Sonos
Alexa and Spotify

I have a proplem with my recently bought Sonos/Alexa. When I tell Alexa to connect to Spotify it responds saying 'sorry that device is offline'. Similarly, when I ask it to connect to a radio stn, Alexa acknowledges request but nothing happens. Can anyone help me to solve this problem please?

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Delta Tango FoxtrotContributor I
asked in Advanced setups
One Queue From Multiple Devices

Is there a way for multiple poeple in the household to be adding songs to the same queue? For Example: Adam is playing music from his Iphone/Sonos Player using his spotify acount and Bob and Charles want to add thier own songs to the current queue on the Sonos Player from thier phones using thier personal Spotify Accounts. Is there a way to do this?

15482
controlav
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emmcee404Contributor I
asked in Components and Architectural
AirPlay 2 on Connect:Amp?

Any chance we could see this?

7733
melvimbe
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starvoyagerContributor I
asked in Home theater
Apple TV audio using Connect:AMP

Can I watch a movie on Apple TV and send movie's audio to speakers being powered by a Connect:AMP?

16812
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DuqContributor I
asked in Amazon Alexa and Sonos
Cannot get voice control working on Sonos One

Hi I've been unable to get voice control activated on the Sonos One. It seems that the set up process is not completing correctly. This is what I'm doing: 1) Open Sonos app 2) 'More' page menu 3) Voice Services 4) Amazon Alexa...Requires Alexa app 5) Add Amazon Alexa...Add to Sonos 6) Steps to set up Alexa...Connect your Amazon account this takes me to ps://na.account.amazon.com 7) Click 'Allow' to sign in to Alexa enabled Sonos speaker Clicking 'Allow' just brings me back to step 2). Voice control has not been activated and the microphone light remains off. I have an Amazon account, an Echo dot in another room with Alexa all set up and working fine. I have the Sonos skill enabled in the Alexa app and I can ask the Echo dot to play music on the Sonos One which it does. But I can't ask the Sonos One anything. Well, I can ask, but it ignores me. I have pressed and swiped the mic icon on the Sonos One but nothing happens. Have tried all the suggestions like un

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Ronbot1984Contributor I
asked in Home theater
High Pitched noise coming from Playbar

I have a Playbar that is just 3 years old, after recently moving house, I am getting a high pitched noise from the playbar, It still plays music OK, but you can hear the high pitched noise behind the TV or music sound. All of the other equipment is the same, I have tried in various rooms around the house and even at my sisters house (to eliminate any electrical issues in my new home) It is very annoying - like tinnitus!! I have seen many posts on this community and seems it is a known problem. I have done a factory reset as instructed on the other many posts about this topic and the sound goes away and then comes back during the setup. I have submitted a diagnostics report:642892514

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kayotiAvid Contributor III
asked in Speakers
Sub next to Air/Heat vent?

The best location for our Sonos Sub is on the ground right next to our forced air vent that delivers air conditioning and heat. I'm a little hesitant to place it there though, with fears that it will get damaged. Does anyone know if my concerns are valid? Thanks!

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Stanley_4
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SRutlandAvid Contributor I
asked in Speakers
100 Day Trial Question

Hi. Does anyone know if the 100 day trial on Sonos products in the UK applies only to those bought directly from Sonos or does it also apply if you purchase from John Lewis, Currys etc ?

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User884294
User884294Avid Contributor I
asked in Advanced setups
Sporadic dropouts - Matrix - Wired Devices showing as Tertiary

Hi all, Been delving into the 'Matrix' to find a cause for the sporadic dropouts we sometimes have here. Circa 19 devices in the matrix and each showing as tertiary (everything shows as tertiary) which I believe means wireless when we have 4 devices wired (including a boost) Devices include a mix of ZP120, ZP100, Play 1, SONOS One, Play 3, Play 5 Gen 2 There's no 'Root' device showing in the matrix, I assume there should be? I've just tried to change the zone wired into my router/modem to 'Root' via advconfig.htm followed by a reboot. In fact tried several times with no joy. Is the lack of a root my issue? House renovations are currently on hold, which is a shame as I was going to run cabling around the house. It would be good to limit the dropouts until then though. Apols for the quality of pic [img]aa8ab8e5-73e9-4dc9-976a-82acaa4e1811.png[/img] Thanks

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User884294
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gavhaireContributor I
asked in Amazon Alexa and Sonos
Alexa Country Availability - But I'm in the UK

Hi all Just bought new Sonos One with Alexa from amazon. Set up Sonos and music easily. Trying to set up the Alexa and it says on Sonos not available in this country. I am in UK and have checked setting and it shows UK. Any help on this would be great. Bought specifically for Alexa and disappointed I can’t set this up. Thanks

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James McnicholasContributor I
asked in Controllers and Music services
manage drop down is greyed out

Used for years but have just got a new laptop. downloaded the app but it wont connect to my play 1's ive tried everything it says. if I sign in to my spotify it connect straight away. On the manage drop down everything is greyed out except change language? Please help!

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ratty
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Alex99Trending Lyricist I
asked in Amazon Alexa and Sonos
'Sorry, Something Went Wrong' with Spotify

Hi, I've seen various threads on this but not yet found a solution. I have added Spotify to my Alexa skills, I have set it as the default music service and I have made sure all my email addresses are matching on each account but still when I ask my Play One w Alexa to play something it simply says 'sorry, something went wrong?' If I ask it to play something on TuneIn radio that works fine and I do have Spotify Premium. Is there anything else I should be trying? Many thanks, Alex

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GamansuruContributor I
asked in Amazon Alexa and Sonos
Sonos Beam Mic Not Working

I have a Sonos Beam successfully connected with Alexa using the Sonos skill on the Amazon Alexa app and an Echo Dot. It seems all voice commands are running through the Dot and then playing (for example Audible book or Spotify music) on the Beam when directed to do so using the "in X room" command. Works fine that way. It seems, though, that this is not working via the Beam itself (i.e., the "Alexa baked right into Beam" style). To note: - Alexa doesn't respond to questions via the Beam speaker but only on the small Dot. - The Sonos Beam mic light is [b]not on[/b] (I have tried tapping and swiping on the mic icon on the Beam). - I can't find a setting in the Sonos app that turns on the mic. - Ideally, I would like to remove the Dot altogether from next to the Beam and just rely on the Beam to handle with built-in Alexa but this doesn't seem possible at the moment (unplug the Dot and all functionality stops completely). Has anyone experienced this during setup of their beam?

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UKMedia
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elauriaultContributor I
asked in Amazon Alexa and Sonos
Sonos One surround microphones disabled when used with Beam in 5.1

I currently have a 5.1 system with sub/beam/ones but I noticed that when used as surrounds with a beam, the ones have their microphones turned off when Alexa is enabled. Would I lose any functionality by replacing the ones with play:1s? Are there any future plans for using the ones' microphones in 5.1 with the beam?

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UKMedia
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neilandjanChromatic Producer I
asked in Controllers and Music services
How to add album to my sonos

I can see how to add song to my sonos but how do I to add an album to my sonos? Any help appreciated

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MbonichiContributor I
asked in Home theater
Pairing a Beam and Play 1

I just bought a Beam and a Play 1 and I was told I could synch them but when I try to set it up it says I need another Play 1 to set up surround. I just want to pair the Beam with the one Play 1, is that possible?

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