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mnavin
Contributor I
Sep 5, 2018 1:41 PM UTC
Answered

Changing the wake word on Beam

How do I change the wake word on my new Sonos Beam?
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    jgatie
    jgatieAnswer
    Sep 5, 2018 1:50 PM UTC
    At this time, Amazon does not allow changing the wake word on Alexa enabled devices like the Beam.
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    19 replies

    mnavinAuthor
    Contributor I
    Sep 5, 2018 1:43 PM UTC
    I have just added a new Sonos Beam to my living room television. I already have Amazon Echo speakers in all of my rooms, and use them for music in all the rooms. I'm using the "Alexa" wake word for those devices, and I would prefer to use a different wake word for my Sonos Beam. How can I change the wake word?
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    jgatie
    jgatieAnswer
    Sep 5, 2018 1:50 PM UTC
    At this time, Amazon does not allow changing the wake word on Alexa enabled devices like the Beam.
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    mnavinAuthor
    Contributor I
    Sep 5, 2018 2:19 PM UTC
    Well that's disappointing. Is there an Amazon community I can complain too?
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      twuelfing
      Lyricist I
      Sep 16, 2018 1:54 PM UTC
      Well I guess I will return my beam and buy another when the wake word can be changed: I need the wake word to be one of the Amazon alternates, specifically "computer".
      Please push Amazon to let you allow this to be changed on your product. The speaker is great but this issue is a deal breaker for me.
      Keep up the good work sonos.
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        mnavinAuthor
        Contributor I
        Sep 17, 2018 1:21 PM UTC
        I'm hoping Amazon and Sonos fix this problem. I'm keeping my Beam, which sounds great, but currently, I'm not using the Alexa connectivity, because I cannot change the wake word.
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          Airgetlam
          Airgetlam
          Sep 17, 2018 2:17 PM UTC
          It's been a request since Sonos and Amazon released the feature.
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          Bruce
            JAMAY
            Lyricist I
            Nov 27, 2018 2:17 AM UTC
            Really disappointed by this. Just got my Beam and love the sound, but my daughter’s name is Alexis. Really not very convenient.
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              ajhughes
              Lyricist I
              Dec 1, 2018 2:42 PM UTC
              Amazon - my daughters name is Alexa. When are you CLOWNS going to get your act together and allow your third parties to change the wake word. This is more than a simple annoyance and has been in place way to long.
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                PC747
                Contributor I
                Dec 1, 2018 4:28 PM UTC
                Wake word Alexa is awful and constantly misfires
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                  Yasyas
                  Lyricist I
                  Dec 1, 2018 8:05 PM UTC
                  I agree I have several of these devices and everyday a tv or radio ad is triggering this every few hours each day. Really annoying!
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