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mnavin
Contributor I
September 5, 2018
Answered

Changing the wake word on Beam

  • September 5, 2018
  • 19 replies
  • 7649 views
How do I change the wake word on my new Sonos Beam?
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    Best answer by jgatie
    At this time, Amazon does not allow changing the wake word on Alexa enabled devices like the Beam.

    19 replies

    Show previous replies
    jebulla
    Lyricist I
    December 16, 2018
    Concur. Sonos needs to provide the capability to change the Alexa wake word.
      sonomik
      Lyricist II
      January 9, 2019
      This is an unexpected showstopper. I only use Alexa instead of Siri because I can use "computer", and bought Sonos One and Beam devices with no doubt that this would be the full and complete Alexa experience. Even looking at it now, I see that in the product page Sonos only discloses that "Beam and One do not support the Alexa features Drop In, calling and messaging." I feel not only disappointed, but also misled.
        gavingks
        gavingks
        Enthusiast I
        April 24, 2019
        Hi, Finally weakened and added a Play One to my sizeable Sonos System to take full advantage of Airplay and Alexa. Really frustrated that I can't change wake word. I use Echo, as my Daughter got in first with her's, Alexa, and she does not want her Alexa shared with mine. Please address this as soon as possible. Spoils the whole point of the two systems working in "harmony" This must be a simple fix
          markum76
          Lyricist I
          December 21, 2019

          Adding my voice here - given their use as audio for tv and other media my beam mis-hears way too often

            testcard
            testcard
            Prodigy I
            December 28, 2019

            I’ll add my voice too - the ability to change the wake word on Beam is needed. 

              nick4501
              Lyricist III
              January 1, 2020

              This is extremely disappointing. With so many people complaining about it, why hasn't this already been addressed?! 

                dmdill
                Lyricist II
                February 8, 2020

                Very disappointed to find small features like this are continuing to go unaddressed. Not because I care that much about wake words, but because things like that are so indicative of what I continue to uncover the more I try to incorporate Sonos into any semblance of a “smart” home.

                Sonos: Your old speakers are going to become useless bricks because the sOfTwArEs ArEs UpDaTiNg So MuCh. Our speakers are more about modern software and smart homes than long-term investments in quality.

                Also Sonos: At this time we not adding useful features that have been requested for our extremely expensive products. Updating softwares is ToO HaRd!! How can we be expected to keep up?

                Obviously I understand that integration across companies and teams can be difficult, but when I pay for premium products I don’t expect that I’m paying to witness your internal inadequacies in my living room. Make your products cheaper, or develop your products more thoroughly.

                The past year has been a year of transitioning from excitement about Sonos to recommending against it to friends interesting in diving in. These digital speakers have simply failed to reward users with the latest smart home features and are now starting to punish us for having invested early.

                Owning Sonos is starting to feel like not eating your cake and not having it too. 

                jgatie
                jgatie
                February 9, 2020

                Very disappointed to find small features like this are continuing to go unaddressed. Not because I care that much about wake words, but because things like that are so indicative of what I continue to uncover the more I try to incorporate Sonos into any semblance of a “smart” home.

                Sonos: Your old speakers are going to become useless bricks because the sOfTwArEs ArEs UpDaTiNg So MuCh. Our speakers are more about modern software and smart homes than long-term investments in quality.

                 

                False.

                 

                Also Sonos: At this time we not adding useful features that have been requested for our extremely expensive products. Updating softwares is ToO HaRd!! How can we be expected to keep up?

                 

                 

                 

                So which do you want, more features or sustaining older hardware?  Pick one.

                 

                Obviously I understand that integration across companies and teams can be difficult, but when I pay for premium products I don’t expect that I’m paying to witness your internal inadequacies in my living room. Make your products cheaper, or develop your products more thoroughly.

                The past year has been a year of transitioning from excitement about Sonos to recommending against it to friends interesting in diving in. These digital speakers have simply failed to reward users with the latest smart home features and are now starting to punish us for having invested early.

                Owning Sonos is starting to feel like not eating your cake and not having it too. 

                 

                 

                Jeff S.
                Contributor I
                April 5, 2020

                You can change the wake words on the Echo and Amazon devices, but the Beam wake word has to remain “Alexa”.

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