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Lostmind6487Contributor I
asked in Home theater
Remote configuration issue and reading text from screen

2 issues I’m having- Sonos beam and cable remote are apparently paired but remote isn’t working to control sound. TV is a Samsung smart TV thats brand new. Other issue is while the sound is great, when I scroll through the menu of the smart TV, the speaker recites what is listed on screen. This does not happen when I change channels or on the Verizon Fios guide- only when I use the smart TV remote to scroll through smart tv menu- very odd and distracting. Please help!

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melvimbe
sculls
scullsContributor I
asked in Amazon Alexa and Sonos
Alexa and Spotify - not connecting all of a sudden. Brand new user though!

Hi there, brand new to Sonos - one whole week! I played music via Spotify and Alexa was working all weekend, but now I can't get either to work on Sonos. I can get Sonos to play downloaded music from my iphone. I did turn the speaker off one night because the light was annoying me - could that be it? Should I start again and if so, how should I do that? Sorry if a newbie rookie question. thank you :? It says that the wireless connection is disconnected (something like that).

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sculls
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DrewMContributor III
asked in Advanced setups
Sonos with Ubiquiti Amplifi

I've searched, and current info on this subject is a little scant. I'm looking for a replacement for my soon-to-be-EOL Airport Network, and am taking a long look at Ubiquiti Amplifi. Should I expect it to play well with my Sonos (I have about 15 zones, about half-half wired and wireless)? Anything I should be watchful for? TiA...

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buzz
gallagpa
gallagpaContributor I
asked in Home theater
Beam IR trouble

My beam is working connected to a new-ish LG 4K tv via ARC. However the beam IR receiver doesn’t do anything with my remote controls and the beam is concealing my TV IR receiver. How can I fix this pass through

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rodcaineContributor I
asked in Speakers
AirPlay 2 sync with Sonos bonded room

Hi all, I have two Sonos Ones and a Sonos Beam, as well as a HomePod and a Libratone Zipp (the last of which should be AirPlay 2 compatible within a couple of months). I love that AP2 allows me to play music to all of these devices in sync. I'm considering adding two Sonos Play:1s to my Beam to create a surround sound setup. What I'm wondering is if I do so will I be able to include this bonded group as an AirPlay 2 target and still have the sound sync with my other AP2 devices, or will the additional processing required for the Beam to send sound to the Play:1s result in some lag? Hopefully somebody else will have a similar setup and be able to shed some light on this. Thanks, Rod

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Kumar
asked in What to get
Which router to replace 2011 Apple Time Capsule

I am using the Time Capsule with two AEX WiFi extenders for WiFi needs at home that also serves Dots around the home. Sonos is served via Sonos net, with a Boost and a WD My Cloud NAS wired to the LAN ports of the Time Capsule. This is all working fine, but I may have the opportunity to manage the logistics of replacement and one never knows how much life is left in the 2011 TC. My question is what would be a good modern replacement for the Time Capsule with the following conditions: 1. International voltage range like Sonos kit. 2. Should be available in Best Buy stores in the US. 3. Should work as a drop in replacement for Sonos. 4. Should work as a drop in replacement for WiFi - either with the two AEX extenders at either end of a single floor apartment, or by not needing these. 5. If 4 is not likely, what extenders will have to be bought as well? While I use the Time Capsule for Time Machine back ups, I can easily use a wired to Mac HDD to do this, so this functionality is

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Ron_46Contributor I
asked in Speakers
can multiple sonos subs be ran in a single room?

I have a sonos amp that I would like to add two subs too. Is this possible? If not, can I have one of the subs set up under a different room, paired with another sonos device but just run them simultaneously?

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John CamContributor I
asked in Home theater
Sonos #beam not available message on Samsung remote

How do I remove the "Not Available" message when using my Samsung remote to volume up / down on a Samsung TV connected to a Beam?

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Ken_Griffiths
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fivestar01Contributor I
asked in Home theater
Connect amp won’t play, flashes white and orange

This question has been posted several times but I have yet to find a solution. I have unplugged everything it’s not overheated there’s no reason for it to be doing this, please help! We havent changed anything, it has played fine up until a week ago. Now nothing. Beyond frustrated.

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Airgetlam
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BeamingContributor I
asked in Home theater
Beam and HDMI Splitter

Anyone have any experience connecting the Beam to an HDMI matrix and keeping ARC and CEC functionality?

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phileasyContributor I
asked in Components and Architectural
Bose connect App

According to Google world wide there are 466 million people with a hearing disabling, there is a wider 360 million worldwide suffer from Tinnitus (ringing/buzzing in ears)a lot of these people will have some sort of hearing aid, head phones, what a missed opportunity from Sonos not providing a app to Connect these people. And if thats not enough, what about the people that just want to sit alone with there head phones on & listen to sonos music. A big sales opportunity missed

17008
melvimbe
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sarahbonnieContributor I
asked in Amazon Alexa and Sonos
Alexa on Sonos won’t tune to Sirius XM stations on voice command

The only way I can get Sirius XM go play is to request Sirius XM without specifying a specific channel. Alexa will then pull up the last station. When I request a specific station the response is “I couldn’t find Sirius Channel 33” Any ideas on what to try ?

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emailtosimonContributor I
asked in Amazon Alexa and Sonos
Sonos one multi-room play with Amazon Echo together

Hi there! I have seen some older posts on this issue but there doesn't seem to be any resolution, so I'm posting it again and hopefully highlight this issue again for Sonos/Amazon to resolve. There are many of us who have the Sonos One speakers and Amazon Echo around the house. Currently it's not possible for the two speaker systems to link despite they all run Alexa and support multi-room play. Apparently it is a problem that can be easily fixed with some software updates from Amazon's end to allow the systems to link. I hope Sonos can have this conversation with Amazon and allow this feature to be available ASAP.

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rktale01Contributor I
asked in Speakers
Play 1 Speakers are intermittently making cracking or popping noise

I recently added Play 1 speakers to the playbar and sub. Initially, everything was wonderful. Not it seems the Play1's are making a cracking or popping noise during TV time? Does anyone know how to resolve this?

8773
Airgetlam
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sgdariasContributor I
asked in Controllers and Music services
Old ZP80 does not update.

I am trying to update an old ZP80 and it is not possible. The Controller requires updating the ZP80 but finally gives an error. I've tried all the tricks but it's still the same. It is a new installation with a ZP80 that I had never installed before. I hope your help. regards.

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LonglivevinylContributor I
asked in Components and Architectural
TOSlink "too small" for Sonos Connect Digital Audio Out

I recently purchased a Sonos Connect. Previously I had used an Apple Airport Extreme to stream music from my macbook pro to my audio system. When I went to plug in the TOSlink, it was "too small" for the input plug. I could almost turn the TOSlink connector around in the slot. All 3 TOSlink cables I have have 2 "bumps" opposite one another. I have attached a picture with arrows pointing to the bumps, thinking it might help. [img]18a1222d-26e5-48f2-9430-3c5627c6dcfb.jpg[/img] The digital input on the Connect looks more like what some on the interweb have described as being D-shaped. [img]9a49368a-3cd1-436f-8723-2da1bb3949c5.jpg[/img] What am I missing here? In other words, why won't my TOSlink cables work in the Sonos Coneect? Thank!!

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waps69Avid Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam and TuneIn Radio

Hi - saying Alexa play radio 1, no problem- saying Alexa play Planet Rock she says OK, but then silence... any ideas?

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melvimbe
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NushsriniContributor I
asked in Home theater
HDCP issue

Hi I just got the beam and connected it to the HDMI ARC slot in my 4k TV. The TV has only one of these so I had to shift the Apple TV (also 4k) to HDMI 2. Since then, my Netflix has an interview HDCP handshake error that means I get sound but no vision. Any workaround?

20751
MikeV
artem
artemCollaborator I
asked in Controllers and Music services
Volume limit

How can I set a volume limit? My PLAY5 only a week, but I already 2 times accidentally made the volume to full in the middle of the night through a sonnet controller on the poppy

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NiklasOContributor I
asked in Components and Architectural
Tv sound with connect amp and samsung connect

Hi. I got a new samsung tv with samsung connect. I read in this forum that you need a digital to analogue converter, which I got(think you call it a DAC). So from the tv I connected a optical cable from the ”optical audio out” to the ”optical in” in the converter. From the converter I put the red and white cable to the connect amp. I change the source for the sound to optical on the tv but no sound! What more can i do? Can i change some line-settings on the Sonosapp or something? Please help /Niklas

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MvdarbsContributor I
asked in Amazon Alexa and Sonos
New SONOS one causing headaches

Hi folks, New to SONOS here and need of some help. I set up my new SONOS One yesterday in my kitchen and in the setup I was asked to state which room the speaker would be in... the kitchen, this then automatically named the device 'Kitchen'. All is fine... then I proceed to link it to my Amazon account... this is were things start to go a bit wrong. My Amazon device list now shows two SONOS devices.... One called Kitchen and the second one is just named Marks Sonos One... yet they are one and the same. When I go into the SONOS app I have the option of flicking between both of these named devices... even though there is only one device. I contacted Amazon who were very unhelpful for a change and stated that it was a SONOS problem not Amazon. Any ideas? Secondly.... Me and my wife have separate Amazon accounts. Is it possible to set up two Amazon accounts on one SONOS one so that we can both make the best use of Alexa? Thanks in advance for the help.

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melvimbe
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MfdarlingContributor I
asked in Home theater
Sonos Beam Volume Control via Roku remote

Hi, my Beam won’t pair with the remote for my TCL (55P607) — standard Roku/TCL remote. Won’t recognize it, so I can only control within the app. Replaces batteries on remote, and connection appears to be strong. Any suggestions?

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CreweyContributor I
asked in Home theater
How to use in-ceiling speakers as rears in surround?

Zp100 ceiling speakers and playbar......I have all 3 but currently have my speakers wired into the zp100, and the playbar stand alone, is there a way I can wire in the playbar so that it will be setup to use the speakers as rear speakers to my playbar? As currently it is 2 separate zones and I would like to make it 1, will I need to take cable from playbar to ceiling speakers? Any help appreciated thanks

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Keith N
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Hi-fi_lo-fiContributor I
asked in Home theater
Beam IR sensor

Beam inbuilt IR sensor doesn’t appear to be receiving remote control signal to turn volume up down. Tv sensor is partially obscured, but thought the Beam IR receiver would pass remote control though to TV. With a Sony Bravia TV.

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paulcarvillContributor I
asked in Home theater
Pass all remote control commands from Beam to TV?

Hi, I understand I can send volume commands from my remote control to my Sony Bravia TV via the Beam over HDMI. This works as expected. However, the Beam obstructs the iR receiver of my TV and so none of the other remote control commands work — channel select, TV guide or up/down/left/right. Is there any way to pass *all* remote commands to the Sony Bravia via the Beam/HDMI? I would like to keep the Beam in position in front of the TV. Thanks!

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melvimbe
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