Trade-up offer on "Connect" withdrawn

Forum|Forum|6 years ago
January 25, 2020
14 replies
1105 views

Towards the end of last year I was being offered the trade-up deal on my “Connect”. I didn’t have time to deal with it around Christmas so I left it. Having heard recently about software upgrades being terminated for legacy products, I went back to take another look. I was surprised to find that my “Connect” is now described as a “modern product” and the trade-up offer appears to have been withdrawn.

What’s going on here? How can my device be more up to date now than it was last year?

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Best answer by Ryan S

This may be something that you should contact our support team directly for, they would be happy to look into this with you.

Show previous replies

JMEswiss

Contributor I

Maybe u are Lucky I did it and my Port no longer works with Linein

jgatie

Maybe u are Lucky I did it and my Port no longer works with Linein

Jumping the gun a little, aren’t we? Most people wait until they are actually contacted by support before they state something no longer works.

JMEswiss

Contributor I

Problem solved by Sonos

Your original post was over the weekend. Only Twitter and Facebook are covered then.
It is 7:40 AM on the west coast, which is where the forum support personnel are located.

But if I were to hazard a guess, the Port comes with “Autoplay” set to ‘Off’ and the “Default Autoplay Room” undefined. Go into the Line-In settings for the Port and change those settings.

JMEswiss

Contributor I

I take my remark solved back !

It fixed the initial problem but I have the problem where when I have no sound

1: I need to stop and start the linein or

2: Pull the power cable to restart the connect

box

Maybe I should reinstall the old box !!

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