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slee00000
Contributor I
January 26, 2020
Answered

Alexa Switch to tv

  • January 26, 2020
  • 20 replies
  • 1515 views

Hi,

I’ve had a beam for about 2 months and all was working fine with Alexa and an LG tv. But a couple of weeks ago the “Alexa switch to tv” command stopped working. It gives the following reply “Sorry. The device this device is no longer supported”. Has anyone else noticed this/have a solution? Which device is it referring to?

Thanks. 

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    Best answer by Ryan S

    I’ve gotten official word from the team that there should be a fix for this issue heading out to systems now. Sometimes cloud updates take a few days to reach everyone, but go ahead and test the switch to TV command and let us know how it’s going.

    A few syntax that should all work:


    “Alexa, switch to TV.”

    “Alexa, switch input to TV.”
    “Alexa, switch to TV/switch input to TV on (Room Name).”

    20 replies

    Show previous replies
    melvimbe
    melvimbe
    February 5, 2020

    I’m going to mark this as the answer to the thread for now so everyone sees it.

    1. “This feature isn’t working”
    2. “Yes, we know”
    3. Marked as resolved.

    Makes sense.

     

    Marked as answered, not resolved.   The forum mechanism of answering a question automatically puts the post at the top of the thread where it’s easy for people to see.

    Danny
    ajthomas05
    Lyricist II
    February 5, 2020

    I’m going to mark this as the answer to the thread for now so everyone sees it.

    1. “This feature isn’t working”
    2. “Yes, we know”
    3. Marked as resolved.

    Makes sense.

     

    Marked as answered, not resolved.   The forum mechanism of answering a question automatically puts the post at the top of the thread where it’s easy for people to see.

    Is there a resolved status in this forum? “Answer” to me pretty much means that this question is closed, aka done, aka resolved. I’d be shocked if this gets updated. 
     

    Also, I was VERY happy to see an answer to this question, only to be let down when there… wasn’t actually an answer. 

    Codzy
    Lyricist III
    February 7, 2020

    I’m having exactly the same problem except I don’t even know how to switch back from within the app… have to ask Alexa to turn off the tv and then ask to turn it back on…

     

    This is the second time in the last 3-6 months I’ve had an issue like this. Last time Alexa replied with something different, but to the effect. Turned off automatic updates now because I’m sick of having my sound system be broken.

    Richard850
    Lyricist II
    February 11, 2020

    All working again now thank you :) 

    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    February 13, 2020

    I’ve gotten official word from the team that there should be a fix for this issue heading out to systems now. Sometimes cloud updates take a few days to reach everyone, but go ahead and test the switch to TV command and let us know how it’s going.

    A few syntax that should all work:


    “Alexa, switch to TV.”

    “Alexa, switch input to TV.”
    “Alexa, switch to TV/switch input to TV on (Room Name).”

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      gr4ntm
      Lyricist I
      February 18, 2020

      I’ve gotten official word from the team that there should be a fix for this issue heading out to systems now. Sometimes cloud updates take a few days to reach everyone, but go ahead and test the switch to TV command and let us know how it’s going.

      A few syntax that should all work:


      “Alexa, switch to TV.”

      “Alexa, switch input to TV.”
      “Alexa, switch to TV/switch input to TV on (Room Name).”

      Ryan - I have just bought a Beam and also experiencing this issue with switching back to TV audio after streaming.   None of the suggested syntax work but TV on/off does so the account linking and device integration is in place.

      Can you advise please what version this ‘fix’ will b in and how i get it  please. (obviously as my Beam is new my system version got updated to the latest software available just 2 days ago but Im still affected )

      Thanks

      Ryan S
      Ryan S
      Retired Sonos Staff
      February 18, 2020

      The fix is cloud based, so there’s no version that you can see in order to check.

      What error are you receiving from Alexa when you use these commands? Same on all of them?

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      SkiBuddy
      SkiBuddy
      Collaborator II
      February 19, 2020

      I tried this yesterday. TV on with sound from the Beam. Used the Sonos App to start music on the Beam, then used the command “Alexa switch to TV” and it worked fine.

      Good thing no cheap, cheap thing no good.
      joshbt
      Lyricist II
      March 27, 2020

      The only way I can get this command to work any more is by saying 
      “Alexa, set mode to TV on [Sonos Room Name]”

        Ken_Griffiths
        Ken_Griffiths
        March 27, 2020

        The only way I can get this command to work any more is by saying 
        “Alexa, set mode to TV on [Sonos Room Name]”

        That has always been the instruction I have used too, works every time for me, but I find the `Alexa, switch to TV’ command is somewhat ‘hit and miss’.

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