Answered

This appears to be a repeated problem based on all the new complaints. It will be difficult to wire the base separately due to distance from the router. Is there another way to check?

Hi All, I'm considering switching from my Samsung HW-K550 to the new Sonos Beam. I have some questions before I do though - please feel free to answer any as appropriate! Thanks in advance! 1. My HW-K550 came complete with a wireless sub... will I miss not having one with the Sonos? I live in a terraced house so I do have the bass turned down quite low most of the time anyway! 2. I have listened to the 'Beam' in Currys and it sounds pretty good (I always think it is pretty difficult to judge when stood in a big shop though). Next to the 'PlayBar' the Beam does sound kind of muffled which raises some concerns about speech clarity (the Playbar sounded a lot 'crisper' to me). How have people found this? If anything, the Beam sounded much 'deeper' and 'bassier' than the PlayBar... but I've read the opposite online. Voice clarity is perhaps the most important thing to me. 3. With the above question in mind, would I perhaps be better off buying a second hand PlayBar for the same

Is SONOS considering creating any outdoor waterproof speakers in the near future? It seems crazy not to have them so you can use the SONOS system indoors as well as outside!

Set up system in a business and trying to find a way to limit users. System has been working great for several months. Now the volume changes and stations change. I know Sonos doesnt have any passwords. Looking for way to limit users, maybe by adding router or other device.

Hey guys, I've had a 5.1system with sound bar now for a few years and not pressed with the sound bar for music. Any reason I can't create another room and add two more play1’s to the front in stereo mode? Assuming it won't work for HT but at least I'll get fuller sound from the front with music. Thx

Is it possible to connect Sonos Play 1 to be the sound for an Apple TV4

Dear all, can I connect my Apple TV to transmit the sound through my [b]Sonos Connect[/b] to my speakers? :cool:

Hi, I am very interested by the Beam. The only issue is that I won't have enough space in front of my TV stand given the size of my TV desk. I wonder if I could put it on top of this stand, even if this stand is smaller than the Beam ? I am afraid of vibration, etc. My TV is a Sony KDL-46W5500, pictures enclosed. The TV stand is 47 cm wide vs 65 cm for the Beam. Thank you for your help! Best

Sorry if this has been answered already. I am trying to clarify how airplay 2 volume control works with grouped sonos devices. More specifically: I am thinking of re acquiring a sonos connect after selling mine a while back. I understand that if I group the connect with an airplay 2 enabled Sonos One, I can then use my iphone to airplay music directly to this group. My question is: If I want to control this grouping outside the sonos app, will I be able to use my iphone (through apple music) to control volume separately for the sonos connect and sonos one? or will the particular grouping (Sonos connect + Sonos One) show up as a single volume slider hence not allowing for separate volume control for each device? Many thanks

I have a Sonos Beam called Living Room and an Echo Dot. How do I tell Alexa to play music specifically from the Echo Dot or Beam?

Just got a beam and want to pair it or bond it. Can’t seem to find how to do so Any help would be appreciated

Two of the play 1 and the play 3 we have cannot be found after recent app update. I do not see under the manage tab, where you use to be able to add a play or sub. The 13 other play 1 are working.

On the following page (https://support.sonos.com/s/article/1230?language=en), it says this new feature works with Beam, One, Playbase, and Play 5. Then, it says: You can also group [i]any other Sonos speaker [/i]with an AirPlay 2 compatible Sonos speaker for multi-room playback. If that’s the case, then a Play 1 would receive the sound when it’s networked with a compatible speaker. Given that, I just don’t understand why the Play 1 doesn’t work by itself alone with AirPlay when it’s just a firmware update. I received that update, so why not use it on all speakers? [img]a9d8291e-0dff-4d56-8cde-437e7f780631.jpg[/img]

Hi, I have a Sonos One device (my one and only device) showing as "kitchen" on the Alexa app and and I am unable to save its location. I live in Montreal, Canada. Did not have problems saving the location for the Sonos One but unable to save for the "kitchen" which is the same unit...?? Why is that. I can ask Alexa "Where am I?" and she knows exactly where I am, but yet she cannot give me the weather because she doesn't know where I am... makes no sense. Tried many uninstall, remove device, detect device... no change every time. Very frustrating, spent many hours trying to resolve the problem, no luck still. Thanks for all the help !

Hi guys hoping for some help, not an audiophile by any stretch so go easy on me, laymans terms please. Got and oldy but goody set up in the flat, projector (Infocus IN1144) VGA to laptop (Toshiba satellite C850) with AUX from laptop to old speaker, which just kicked the bucket( not so much of a goody)... have a few play1s in other rooms so thought I'd get a beam and have some fun. Unfortunately I read HDMI connection not HDMI arc (wtf the difference is, though arc was worse!) and now having allsorts of issues. Currently, Beam won't detect laptop when HDMI directly in (assuming not HDMI arc compatable) but Beam will find projector when HDMI'd in. But, with beam on HDMI for sound you can't get image from laptop over VGA... suggestions please. I was going to pick up 2 to 1 HDMI adapter for the back of the project for both Beam and Laptop to attach but this would just be trial and error. If someone can confirm this would work or has a sure thing set up it would be greatly ap

Hi, I watched the Youtube video explaining the steps to setup a Connect with an Elite compatible receivers. I understand in the steps that you have to select the Elite zones you want the music (main - zone2 - zone3) QUESTION: If i need main and zone2, will it show in the Sonos app as two different zones that i could power on independently, like if i had two Play Ones? I don't need to play different music because it is an open erea but i want to be sure that i can select the main or the zone2 or both (group) exactly the same way it already works with Sonos gears. Want to avoid using Pioneer app to power on zones. Thanks,

Sonos is my "whole-house" music system. I also use Amazon music as my source for most music. I would like an option to have all sound and music that comes via Alexa to be played through Sonos by default - so that I don't have to call out the room ID every time. Is something like this in the works between Sonos and Amazon?

I have a Sonos Bridge and play 5 since 2014 and I'm no longer able to use them since on all my devices I get 'The software on this device is outdated.... ' I tried to update the controller via the PC and now the bridge and play 5 are at version 9.2 but still not able to connect with any of my android devices. How do I get it back working and use what I have paid for even if it means using the previous software as it was working just fine for me and I had no issue until this upgrade was forced.

Error in desktop controller

I have been having Wifi issues and switched over to a Boost system. Running Sonos from my wired in PC appears fine, it will talk to ALL speaks across a 3 story house, however I can no longer get my phone (iphone) to connect to the new Sonos wifi. Does anybody else have this issue...if so please do you have any advice on how you fixed it. I'm bored of having to run down two flights of stairs to use, what should be, a wire less system...? Thanks

I have a dock and iPod classic running in a multi room setup (3 Connects + Playbar and some scattered :1s). When the dock stops working (as per 9/13/18 Sonos email), I guess I’ll hook it into a Connect via the line in. A few questions for this with more knowledge than me (everyone). I’ll lose visibility of what’s playing and control of the iPod through the software? Does it matter which Connect gets the Line In? All will be able to see it? If I dock the iPod in a DAC bypass dock (Onkyo), run the digital out to a stand-alone DAC, then DAC-out to the Connect, am I just D-A-D-Aing the signal? (I don’t want to get into a DAC debate here, that’s well covered elsewhere, please, I’m just trying to understand the signal path). Don’t see any reason to convert the signal multiple times...but I do like to bypass the internal DAC in the Classic. Sorry for the newbie questions, help appreciated.

i can't find your bridge on your webstore, you have discontinued?

I have a Audio Technica turntable connected to a Sonos: Connect. It has a built-in phono pre-amp, and I'm wondering if I need to use an external pre-amp. What would I gain?

I have a Bose Lifestyle 5 from 2006 in our great room. It is now dead, but wiring is in the wall for front and rear bose lifestyle jewel cube 5.1 speakers. It also powers in ceiling speakers in a bathroom and bose 501 speakers in an exercise room. In our media room I have an existing playbar. What is the best way to set up a new surround sound system in the media room (use existing speaker wire or go totally wireless), and how can I power the ceiling the bose 501 speakers?

I am trying to connect my Sonos Play 5 to my samsung TV. The objective is to hear the TV output (sound from TV) from the Sonos system.&nbsp