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Here in the uk I can now add Apple Music as the default music service on the Alexa app. However when I ask my sonos beam to play music it still uses amazon music. It says it can’t use Apple Music if I specifically ask to play on Apple Music. Both the Alexa app and the sonos app are linked to the same Apple Music account. What am I doing wrong?!

Will the ability to control Apple Music through Alexa Voice commands ever come to Sonos?

The SONOS app on my iPad is suddenly not working. Says the software on my device is outdated. When I check my iPad Settings it tells me my device is up to date. Please tell me this is not some coordinated effort between Apple and SONOS to get owners to buy new devices at their will. If it is I will be selling off all of my SONOS product.

I have a good Sonos setup and love it to bits. I rarely have any problems. I love it being connected to my home theatre to really punch out some volume when it's needed. But, I have a friend (who is not very computer literate and has asked me to investigate it further), who has 4 Play 3s and a soundbar. He has set one a Play:3 up next to each of he and his wifes lounge chairs so they can vary the volume separately for each speaker nearest to them. They are very happy with it because they both have hearing problems and this solves that problem. BUT, more and more lately the volume has been fluctuating between loud and soft on both Play:3s and the soundbar. He says he rang Sonos who did an upgrade over the phone, which fixed it for a little while, but now it's back again. They are frustrated almost to the point of throwing them out. I read where one fix is to disbale the hardware controls but that is exactly what they don't want. It's how they change the volume for each speaker. U

My sonos Connect keeps dropping the music (Service with Pandora Radio & Premium Account). for no reason. music plays fine for a couple of minutes or couple of hours and it drops completely. rendering my device useles, using the android app, or the windows app results in unable to find sonos until manual restart (unplug and replug from power). I have done extensive Network troubleshooting which are as follows. 1. Disable the Sonos built in WiFi & use the Ethernet wire 2. fully reset my sonos connect unit (Which resulted in better performance and dropped the music less often, but now after a couple of weeks its doing the same thing again. 3. Disabled the firewall into my ASUS Router model:RT-AC88U 4. Disabled IPV6 in my WiFi router 5. Fully reset WiFi router 6. Placed Sonos Connect into DMZ 7. Disabled AC wifi in Asus router 8. fully updated the router and sonos connect 9. changed ethernet wires 10. assigned a static ip into the sonos by using MAC IP binding into the wifi

Where would outdoor speakers need to be placed in order to take advantage of the phantom center channel that can be created with using the new AMP and Sonance Mariner Speakers? If I were to get two mariners and the amp, the mariners would most likely be a bit behind the viewer/listener.

Sonos sells a lot of different 5.1 speaker sets: https://www.sonos.com/en-us/shop/speaker-sets What sounds best for a 20x15 living room with cathedral ceilings, the soundbar, soundbase, or beam? By "best" I mean stereo separation and the feeling of immersion when playing a DVD or streaming a movie with Dolby 5.1 soundtrack from Fire TV or Chromecast. I have separate speakers for music listening, so that's not important.

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Hi Sonos-community, I'm currently a BlueSound user (please don't hate), but I find their app and interface more and more annoying, so I'm thinking about replacing my BlueSound Units with Sonos instead. However my setup is different, so I'm in need of some assistance to make sure that I get it right. [b]Living-room: [/b] [u]Main units:[/u] 65" Sony A1 OLED Marantz SR6011 [u]Media players[/u] Apple TV 4K Bluesound Node 2 [b]Toilet[/b] Bluesound Pulse Flex [b]Kitchen[/b] Bluesound Pulse Mini [b]Streaming services[/b] Spotify Youtube (usually streamed Bluetooth as this is not supported in the Bluesound app). [i]QUESTIONS[/i] 1) Does Play 1 or 5 support BlueTooth? If not, how can I stream from Youtube and other services to the speaker? 2) I want to be able to use the livingroom as a separate zone and control it through the sonos app. Would I need to buy a Connect to replace the Node 2 to do so? Thanks in advance. // tb^

I have a home theater setup with a playbar, sub and two Ones are backspeakers. My TV passes through sound signals from the top set box via s/pdif, and it works fine for both 5.1 signals and stereo, but I have one "feature request", I guess. My seating is quite far from the TV and Playbar, and at night I would want to hear the sound from TV-channels that only send stereo in the back speakers (I'm close to them). This way I won't have to turn the volume up so high to hear dialoge. Any way to make this happen, like with the music feature?

Hi, my parents are deciding between an Apple Homepod and a Sonos One as their smart assistant. I was wondering if the two work together fairly easily? They have Apple Music - would the Sonos One be able to easily play music through the Bose soundbar? Thanks!

I have a pair of Bose 251 speakers in my conservatory driven by a Connect Amp situated in the more controlled temperatures in the house. Not strictly an outdoor situation but the temperature in the conservatory can get up to over 40 degrees Celsius. Would I notice any difference if I substituted the Connect Amp for the new Amp, in terms of performance?

Hi, I just picked up a Sonos One Gen 2 and i am trying to set it up with Alexa but i keep getting an error saying "there was a problem adding alexa" I have uninstalled and reinstalled both the sonos and alexa app. i have disconnected the device from alexa app. i have removed the authorisation from the amazon services area. ive tried disabling wifi and using ethernet just in case. i have also reset the sonos to factory settings. nothing seems to fix this issue. I'm in Australia if that matters. I see a few other topics are complaining about setting theirs up too and they seem to be in Australia as well.

I know there are many threads on this already, and I'm pretty sure I've been through them all but still with no luck. I have a bit of a strange setup (not my choice) of Ubiquiti switches and APs, and a Cisco router. We had a very similar setup a few months ago and had no issues, so I know it is possible. We switched service providers who supplied a new Cisco router, and have so far been unable to configure it to work. As far as I understand, there are two components to it: enabling multicast to be broadcast across the VLANs, and then allowing the various UDP and TCP ports in the firewall to allow the controllers to speak to the players. I'm getting a "You're on the xxx network but Sonos isn't." error. I would assume that the multicast component of the problem is working, as surely that indicates the controller is able to find/see the players, but cannot control then? I have tried temporarily opening up all UDP and TCP ports between the VLANs but still no luck. However, if m

I have the playbase, 2 Play 5's, and a sub. The action movies are great when the sub kicks in for big explosions etc, but the dialog is so quiet I have to continuously adjust the volume. I see here on the forum that this has been an ongoing issue that Sonos has had for a while. Has anyone figured out how to properly adjust this?

I am working on a smart home design and as part of this am looking at Sonos and also being able to use the Alexa functionality of it for voice commands. I also want to be able to tell Alexa to play music or playlists off my local music library. If I'm running the SONOS desktop controller, are you able to do voice commands and have Alexa play music from your local collection?

I have a Beam, Play 1 Pair and Sub in my living room & a Play 1 in my dining room. I use all a surround, although they are listed as separate rooms. The pair in the living room crackled yesterday and today they are not working at all. I disconnected the sub and tried to reconnect it but it says unable to connect. I unplugged speaker pair and sub for 5 minutes, turned my router off and back on and plugged the speaker pair/sub back in but nothing. The Beam in the living room is working and the Play 1 in the dining room is still working but that's all. How do I reconnect the Play 1 Pair and Sub? I have tried to reconnect on both my iPhone and Ipad but nothing works.

I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

Is it possible to have a controller app that the users can choose the language themselves? I'm in Hong Kong and normally the people here set their phone in Traditional Chinese... However, when we installed the controller app, it will be in Simplified Chinese... Therefore, I could only set my phone in English as default and so the app is now in English. I just wonder if the SONOS team can update the app with choices for the users?

In the 10.1 app update there was a feature called recently played under the My Sons tab, however since the 10.1.1 update this is no longer appearing. I am also not getting My Sons Settings under Settings where this option can be turned on/off. I have done a controller reset and tried setting it up again. Anyone having the same issue?

Hello, Is there any benefit at all by adding just a single Sonos one to my beam? Eventually I want to complete the surround sound feel but have the option to get a sonos one now from a family member. I have a smaller living room. Thank you,

Hi, Playbar hardwired to network, optical in from TV, wireless for sub and 2 x Play:One. For a few months now the TV remote has taken 3-5 seconds for a volume adjustment to register via the Playbar - including the LED acknowledgment of the IR signal. I need to hold the volume button down on the remote for that long to action an adjustment. All other TV remote functions are processed immediately, so it doesn’t appear to be a problem with the remote itself (I’ve already tried new batteries etc). This wasn’t an issue for the first few years of ownership (TV hasn’t changed), so on the face of it seems to be a software update issue within Sonos? I’ve tried a full factory reset of all components and setup the remote again, but no difference. Diagnostics uploaded - 529557269. Cheers

Would someone be so kind as to help clarify whether there is a function to ungroup all? I have three rooms set up in Alexa groups, each with an Alexa device and a Sonos speaker set as the preferred the speaker. I also have created one group called “everywhere” that contains all three Sonos speakers set as the preferred speakers. Most of the time I just listen to music in a particular room and the preferred speaker functionality works brilliantly, only having to ask the local Alexa to play music and not specify the room. Occasionally, I would like to play music in the whole house which I can do by saying “Alexa play music everywhere”. This creates a Sonos group with all three rooms in as expected. However, this group then sticks and asking for music in any room, even after stopping the previous music, seems to result in it playing on the whole group again. I’ve worked out that I can break the group up by saying stop the music in X for each of the three rooms (i.e. thre

I’m looking to upgrade my outdoor audio and hope to integrate it to my outdoor theater setup. My goal is to use the new AMP to power my new outdoor speakers but I would also like to use this new speaker setup as the audio for my projector. The problem I see is getting the video to the projector and audio to the AMP with a new AppleTV being the source. My Epson EX9200 projector unfortunately does not have any outputs and only inputs and the new AppleTVs don’t have the optical out like they used to so what would be the best way to get this all working? TIA, Daniel

I use a Mac running MacOS X 10.9 Mavericks. I've been totally fine with the status quo of the past 3 or 4 updates that have limited the usability of my desktop controller but still allowed me to edit the queue and add music services. That's about all I need from my computer. But I made a horrible mistake to assume that the status quo was going to last forever. I didn't read the release notes for 8.4 before updating and now it says I have to update my entire computer's OS, which is not an option for me. I wasn't expected MacOS X 9.0 support to be completely dropped with an seemingly insignificant incremental update (it was the update to 8.1.1 that killed it for me I think), and I think that a warning that my controller will become essentially bricked should be displayed before updating. Is there any possible way to downgrade my system's software from where it is currently (8.4) to 8.0 or below? I don't have any Sonos ONEs so that's not a problem. Or, if that's not feasible, are there