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Hello,   With all the uproar over old Sonos products not getting updates, I would like to know how can I tell what Generation my Sonos Sub is? I just purchased it from Best Buy and want to make sure that it is not a Gen 1 product that is going to be obsolete in a couple months. Especially for what it cost.   Thank you! Bob

So i just recieved the email informing me my connect that I JUST PURCHASED NEW at BestBuy in DECEMBER is now not going to be supported??  I paid $350 just ONE MONTH AGO and this happened?? Maybe I need to return it to BestBuy?  Can I still do this.  I use it to connect my Turntable wirelessly to my Play1s and sub

I’m wondering if there is a list of features that I’m missing out on for new products vs the ZP100. Does anyone have a summary?I don’t really stream or use voice activation. Just play my music from a NAS.I do have to say that I’ve been SUPER impressed with the ongoing updates to the ZP100 in all the years I’ve owned them. In fact, it is the biggest rave that I tell everyone why they should get Sonos over other systems. So super KUDOS to Sonos for that. So yeah, I’m fine with upgrading. I’d like to continue to support Sonos as a business.

I have a soundbar and two ‘Play 1’ speakers.  I’ve control all on my iphone with SONOS app.  Mostly use it for watch TV/satellite shows.  Have a whole house internet system and everything is run via wifi…..   Would like to play/listen to my huge collection of cd’s from my computer, use it’s player.  Am currently confused by all the information I’m reading regarding this.   Advise please. . . . . . . .

Does the new version of the Sonos Amp auto power off with no signal present?

Hi,   I currently have a Play:Bar, Sub and two One:SL’s set up for my surround sound experience on my TV. I have a bridge connected as well (off the top of my head I’m not sure where or how).   I’ve just received an email stating that this is now a legacy product as of May 2020 and will no longer be supported.   I have two questions: Do I need this in my setup or can I run the surround sound experience without it? What if anything is a suitable replacement?

The “announcement” wasn’t bad enough, now you’re deleting the posts of the customers you’ve just angered?  Well done.  I'm sure this will gone in a matter of minutes….  This a completely ridiculous stance for the company to take.  They clearly don’t care what impact this obvious money grab will have on their customer base or the reputation.  No new features? Fine.  Saying that not only won’t you maintain these devices, but keeping them instead of spending for new ones renders all of your other devices obsolete?!? Are you kidding me?!  Come up with ONE example of ANY other company that has done something so egregious, SONOS.  Even remotely.  Seriously.  Give it a shot.  Already researching what other brand to go to when I sell my current products and dump “legacy” ones…  And btw - pricing on the Port? Absolutely insane. I has the same receiver in it as any other speaker, and only a line out.  Yet it costs almost as much as a Play:5, your flagship speaker??!  When it’s literally a few co

Just before Christmas, I decided to proceed with updating my iMac OS to the Catalina.  I had held off since it became available out of respect for the things that could “go wrong” in terms of my day-to-day computer work.  Before the upgrade, Sonos Controller and my iTunes library interacted very well, allowing me to play albums, tracks, playlists, etc however I wished to play them.  Upon upgrading to Catalina, with its attendant introduction of the “Music” app vice everything audio-visual being stored in the iTunes library, my Sonos controller no longer can access the library to play anything.  Note that I do keep my entire iTunes audio-visual library on an external Lacie drive. Interestingly, when I recently imported some new music from CDs, it did not get added to my external drive, but rather to the iMac’s HD under “Music”.  (I will be changing that default after this issue gets resolved.)  These tracks did show up when I added that folder to my Sonos controller’s music library. Whe

Hi folks, I’d like to switch my stereo-paired Sonos One speakers OFF of the Wi-Fi connection and onto a wired ethernet connection.  I have read the helpful posts here on HOW to do that, but the WiFi connection is always “in use” and therefore cannot be removed. But I’ve come to believe that maybe it is always in use, because (perhaps?) the Alexa feature REQUIRES only WiFi connections….can anyone confirm that?  Or has anyone successfully set up an Alexa-enabled steros pair of Sonos Ones directly over ethernet? [PS: I realize that an ethernet connection just sets up a hidden/dedicated WiFi network just for SONOS.]  Thanks, -Bill-

I had a 5.1 set with a subwoofer (passive i guess, it had no OWN power supply). Can i use this subwoofer, or do i have to switch to a wired subwoofer or to the Sonos.sub?

Hi all, i’m trying to make an outdoor setup with one or more Sonos Amps.   Problem is, i’d like to also have an outdoor subwoofer, which are almost all passive, and don’t really understand how i can set that up. Other non Sonos systems basically see the speakers daisy chained from the amp, and the Sub is simply treated as one of the speakers.   Anybody has a clue?

I just got a Sonos One SL, placed it in the kitchen. In the adjacent living room I have an old hifi with an Airport Express connected to aux-in (using a mini headphone to RCA cable) to make it an Airplay 2 target. I played them both together for the first time today using Airplay 2 and Apple Music (streaming) as the source. Sounded excellent for about an hour, then the Sonos One started to drift behind the stereo, until it was unlistenable. I tried pausing and playing again, no luck.   In the experience of the community, is this issue likely to be permanently resolvable, or is it the sort of thing where I’ll need to restart devices repeatedly? The Sonos One will live near the ceiling, so this is untenable. I’m using an iphone with 12.4.1 OS.   I’ve heard of people hardwiring their Sonos with ethernet cable and still having this issue, so I don’t think it’s the wifi. I live in a 950sf house anyway.   The real question is-- do I return the Sonos One, or do I go down the path of fiddling

In the Amazon Alexa app > Devices tab, when I select one of my Sonos speakers and access the Device Settings screen, I am unable to change the name of my Sonos device using the 'Edit Name' option. I can change the text, but when I click 'Done' the name reverts back to the default name of 'Thomas's Sonos One Second Edition'.

I'm about to pick up this panel and I just want to make sure 1) Does this TV pass through dolby 5.1 with no lip sync issues for the Playbar? 2) Does the LG magic remote work with the playbar? Thanks

I am looking at a new AMP with outdoor speakers to add to my Sonos - I already have a couple of playbar surround systems set up and some One's around the house. I also have an old turn table that I would like to plug into the AMP. My question is, can I play from the turntable to a different set of speakers in my setup? e.g. to one of the playbar surround systems without it also playing on the outdoor speakers attached to the AMP? Or will anything that I play through the input from the AMP always going to have to play on the speakers attached, as well as any others I select? thanks

I’ve owned my Sonos system for over a decade.  A common usage model over the years has been to create queues on the fly.  I have noticed recently that the “Play Next” and “Add to End of Queue” are no longer options in the IOS Controller App.  I find a song I want to add to the queue and click on the three dots next to the song and see:   Add Song to My Sonos Add to Sonos Playlist Play in Another Room… Play Now   The MAC controller still includes the old queue functions, so I think the functionality must still exist.  Is there a reason to remove these options from the IOS app?

In September 2018 Amazon released the AVS Device SDK that allows Alexa enabled 3rd party speakers to use Alexa Multiroom Music (MRM). This means Amazon now supports music played from Echo speakers and 3rd party speakers at the same time. Does Sonos plan to update their Alexa enabled speakers (One, Beam) to allow Alexa multi-room music?

Hi Folks, I recently got an email from Sonos saying that we can now play music from Apple Music using Google Assistant. However, whenever I try to play music using my Sonos One I get an error "Okay, playing music using Apple Music... I'm sorry there was an error with Sonos One". Can anyone help me out with this? The email states that the Google Assistant integration leverages the Apple Music subscription using the Sonos App, so there shouldn't be any issues. Below is a picture of the email. Thank you, Phillip K[img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/7747caa5-bfc9-4b7a-b79e-4e0f8d035e0f.png[/img][img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/f5b992b9-a4c3-474c-9e43-ce9cefee2886.png[/img]

Hello everyboy, I see this advertised in the presentation sections of Sonos One SL: “Use a pair as rear home theatre surrounds with Playbar, Playbase, or Beam.“. I get how it works theoretically. What I’m worried about is: the sound comes from the TV to the Beam through HDMI, but then from the Beam to the OneSL rear speakers through Wi-fi. Because of this, isn’t there some (very small, but still...) delay ? IMO, there’s no way a wi-fi connection can be as fast as the cabled one. And if there would be a delay, there’s nothing the Beam can do through software, as it doesn’t receive the sound any sooner that the moment when the TV outputs it… Who has set up and is using such a configuration ? What can you tell me, am I worried for nothing ? Is this really working ok, without any delay issues ? Thanks.

I currently have a Samsung Q60r 43” television connected to Sonos Beam via HDMI ARC.  Direct TV Genie and Samsung Blueray player are connected to television via HDMI.  I remedied a lip-sync problem by turning off Dolby Digital on the Direct Tv Genie menu and switching the Samsung television to PCM.  But now, like others on this site, I only get stereo on the Beam.  When I turn Dolby Digital back on in the Direct Tv Genie menu, I get Dolby Digital thru the beam, but the lip sync problem (audio is slightly ahead of video) comes back (albeit ever so slightly). Other posts on this site suggest using an audio extractor so that the audio is in sync with the video.  I bought one and tried it out but couldn’t get it work properly.  Anyway, I was thinking about trying again, because I would really like to take advantage of the Dolby Digital capability of the Beam.  My questions are these: What are the proper setup/connections for the extractor?  I understand that the Direct TV Genie and the Blu

Hey , ​​​​​​I purchased a Sonos Beam plus Sonos One sl, What levels of bass and treble are recommended for choosing eq in the app? Thank you

Hi,  I recently purchased a Sonos Beam to complement my existing 2x IKEA SYMFONISK speakers. Yaaay! One thing I am trying to make it work is to add existing SYMFONISK speakers as surround to Beam, while Beam is connected to LG c8 Oled tv via HDMI ARC. However; it seems that I have not succeeded yet. While TV sound (including apps in the tv such as Netflix) comes through Beam, there is no sound comes through from SYMFONISK speakers, except background sound.  I have also tried using optical cable, which didn’t work either.  Is there a certain setting I need to change in TV/Speakers in order to get sound as surround from all speakers?    Thanks for your help in advance.

So, just given my Daughter a Sonos One for her bed room to add to the other Sonos devices around the house.   Prior to this, all Sonos devices, Alexa and Apple Music accounts in the house were all mine.   But she has her Apple Music playlist and stuff on her iPhone… so she needs to use her Apple Music account….. so far so good!   Register Sonos One to MY account  Add My Daughter’s Apple Music account to Sonos she can now use the Sonos app with her Apple Music profile   But I can’t figure out the next step of linking her Alexa account AND her Apple Music to the Sonos One.   From what I can find on the web talks about linking an Echo device to a child’s Amazon account but the options for this does not seem to be available in the Alexa App so I can’t then add her Apple account to Alexa   Any ideas how to manage different users within the same house and multiple Apple Music accounts?   I would be OK for her to have my Alexa account on the Sonos One, but really need her Apple Music to be o

Hi, I can not achieve 5.1 audio when viewing HD broadcast TV. Can any one advise how I can achieve this please? My set up is as follows: Sonos Beam paired with two Sonos One SL speakers. The Beam is connected to a Samsung TV with The ARC HDMI input. The TV Model is: Samsung UE50ES6710 I use a Humax Freeview Player to receive the HD content: Humax FVP5000T The Humax is connected both via a HDMI cable and SPDIF to the Samsung TV. The setting on the HUmax are set to Doby Digital for both HDMI and Optical outputs. I have used The Simspons broadcast on Channel 4 HD which shows in the guide that it is broadcast in 5.1 to test the surround system. Looking at the About System page of the Sonos app I see that the audio input is Stereo. In the sound settings for the Samsung menu I have selected External speakers. The menu options in Additional Settings for Sound shows SPDIF Out set to PCM. The Dolby Digital option is greyed out and not selectable. When I switch source on the Samsung to USB and p

Hi all !  I recently bought Sonos one (gen 2) , I like to know how can I stream only the audio to Sonos one  when I watching a film in my projector . The way how I stream is using amazon fire dongle into the projector . Can I split the signal video and audio ?    My last setup was : projector connected hdmi with amazon fire dongle then from the projector  mini jack audio out into Bluetooth transmitter avantree oasis . This setup let me both ways , streaming my films or video music clips audio to my normal auto amplified speakers or to 2 x Bluetooth headphones then obviously watch the film without delay and cables around .  any tips please? Will help if at least I can setup Sonos one gen 2 like normal Bluetooth speakers .  thanks in advance !!  JM MORENO