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Yesterday my son was in the middle of playing a game on his Xbox One when suddenly the speaker just stopped producing sound it suddenly cut off and 30 min later was making weird cracking noises or something. After that it hasn’t worked what’s so ever. The light shows that its on the buttons are working the app is too. Just no sound on Netflix, Tv, Xbox, Music from Spotify, iTunes Music. Nothing. We tried unplugging it. Nothing. We even rebooted the whole system. Nothing. It’s all set up. And yes the digital Optical cable is in and has the red light. My tv is a Samsung Smart Tv I alao purchased this like a month ago. So I doubt it’s the tv. Yes the tv speaker settings is set on “Audio Out/Optical” I’m disappointed. $700 and this is what I get I’ve only had this product for a couple of weeks! It was working fine. It might be because of the update. After I updated it 2 days later this happens. Here is the diagnosis code. 673702203

May I know, the meaning of the number that appears behind the "WM: " indication in the "About My Sonos System" dialog? I discover mine seemingly displays random number & the number changes depending on the number of devices that are powered on. For example: When my PlayBar isn't powered on, my system shows: Associated ZP: 192.168.1.120 --------------------------------- PLAY:1: Kitchen Hardware Version: 1.8.3.7-2 IP Address: 192.168.1.118 WM: 1 OTP: --------------------------------- PLAY:1: Living Room (LS) Hardware Version: 1.8.3.7-1 IP Address: 192.168.1.104 WM: 1 OTP: --------------------------------- PLAY:1: Living Room (RS) Hardware Version: 1.8.3.7-1 IP Address: 192.168.1.105 WM: 1 OTP: --------------------------------- SUB: Living Room Hardware Version: 1.8.2.5-2 IP Address: 192.168.1.109 WM: 1 OTP: --------------------------------- PLAY:3: Master Bedroom Hardware Version: 1.8.1.2-1 IP Address: 192.168.1.121 WM: 1 OTP: -------------------

So about a week and a half ago, I had some stuff stolen. A Playbar, a Play:3, and three Play:1s. I was able to recover the serial numbers off the "Registered Products" section of Sonos.com. All were listed there that night. Today I looked, and none of the stuff that was stolen is listed under that section, except the Playbar. Interestingly enough, when they took the Playbar, I don't think they took the power cord. Anyways, what I'm wondering is, the fact that those speakers that were taken are no longer listed as my registered products, does that mean they are now registered to somebody else? And does that mean somehow they can be tracked?

why are there no streaming lyrics?

Sonos Beam - How do you connect multiple devices. Can i connect multiple devices and switch seamlessly. So for instance i have an LG TV (with ARC), BT Box, Apple TV and Xbox One S. How do i connect all to use the beam? Will it automatcally pick up the sound if i connect the beam my TV via the ARC port? Or would i need to hook each up to the beam using HDMI/Optical? Thoughts please?

Ryan S or anyone who works at Sonos, its inconvenient to have to say “switch to tv” every time we want the Beam to play tv sound. Since the soundbar is first and foremost for Tv, can you default the Beam to automatically switch itself back to Tv mode after playing music? That would create a more seamless experience

I still have to use either, but here is the Stuff magazine take on this, from their review: "Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds. Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99 But something that is a concern that Sonos ought to look at, if what you say is more applicable.

I live an area with many WiFi networks. My Sonos keeps dropping out or skipping in the middle of a song. I get a message that says “unable to play....”. Previously I had a Bridge wired to router and had very few problems. Bridge crapped out after about 10 years. Since it crapped out we switched to WiFi from Boost setup. Now we have problems. My question is will a wired Boost and Boost network help? My Sonos used to be so reliable. Not so much anymore.

When Alexa is asked to "Turn on TV" the beam turns my Toshiba TV on to the Sonos Beam screen saver HDMI-1 (ARC) and not onto the actual TV channels. I then have to use the TV remote to switch it to TV...Making using Alexa a pointless issue.. 2nd problem is if any other device is plugged into the remainder HDMI ports (Like android box) and tv speakers are off to use the beam as soon as the android box is turned off the beam disconnects and TV speakers come back on and can not be changed again unless the android box is unplugged from the HDMI port.. The only way I could get this to work with some normality was to use the optical adapter, so I could have the tv speakers off and the beam worked on both TV and android box. The only trouble is now there is no volume control via the remote due to TV speakers being off and no ARC to control the beam..So its "Alexa turn the volume down" or "Alexa turn the volume up" Oh sure I can do this via the app but I would have been better off just buying

The optical cable supplied with the playbar fits nicely into the TV. However, it seems to be a bit loose in the Playbar. You can remove it almost by blowing. It works, but does not feel very solid, not tight. Is this normal?

My Play:1 is connected Via Ethernet to my laptop via firewire. I use SonoAir to be able to use it as an output for my MAC, allowing me to use it for youtube, etc. I make music and i have been able to make it work as an output in logic pro x audio settings. But there is that delay of some seconds which is annoying but i work around it. The quality is amazing for this speaker and a good innovation, Make it better by fixing this issue for all play:1 owners. And all future Sonos products. IM looking for a better way to get no delay to keep making good music. Im aware of buying an amp, which i will just not this second. what if...

I am a beta tester for apple and cannot retune my speaker now. Help??

Connected my Beam using Digital Audio port on LG 55GA6400-G3 but not getting any audio. (LG does not have ARC Port). Thoughts???

Hello, I have 2 Echo Dots that work fine on their own. I have a Sonos surround system downstairs, Play 1 upstairs. I've connected everything with the Alexa skill for Sonos. I've eliminated any naming conflicts. Using Amazon Unlimited works flawlessly for me, pushing the music to the Sonos room of my choice. However, using Tunein is another story. If I play tunein on the Echo Dot without pushing it to Sonos, it works fine (I listen to Tunein on the Echo Dot every day). When I try to play Tunein on one of the Sonos rooms, it says it's doing it, but no sound ever comes out of the speakers. As I said, Amazon Unlimited comes out of the Sonos speakers from the Echo Dot just fine, so the Alexa to Sonos connection is fine. This issue is limited to Tunein. All stations I try. Both of my Sonos room setups. Both Echo Dots being used as the source. Anyone have any idea how to get Tunein to work properly like Amazon Unlimited is working? I'd love to be listening to these radio stations

I'm looking to round out my Sonos setup and was considering the Beam to replace my Echo Dot in the tv room. The only place I can put the Beam inside a cabinet. There would be clearance of 2 inches on each side and 3 inches on the top. The manual for the Playbar specifically says not to place it in a cabinet but the Beam has no such language. Anyone have any experience with the Beam in a cabinet? Also, my tv has an empty ARC HDMI. Will that transmit all the audio to the Beam from the tv regardless of the remaining inputs selected? Any feed back greatly appreciated, far more interested in the Beam placement comments...

New Beam not working with hdmi or optical cable have tried both can't see a hdmi arc output just a Dvi output Music works fine but not the TV I have a sky box

I have a Playbar, two Play1s, one Sub, and two Connect:Amps (one pushing 2 ceiling speakers for the surrounds, and one pushing 4 ceiling speakers for general purpose). I have the Playbar, Connect (with the 2 ceiling speakers) and the TV on the home network via Ethernet cable. I was told I can have the Connect:Amp push the surround sound to the theater setup but have not figured out how to do so in the app; I am using the Sonos app for Android to set things up.

I am wondering if I can create a home theater surround system 3.1 or 5.1 with a SONOS Connect (connected to two actice AudioPro speakers), a SONOS sub and 2 SONOS ONE speakers? Or do I need a SONOS Beam or so to make a surround system?

Hey all! I know this has been asked a thousand times already, but i still cant find an answer. Most of people here and on reddit seems to agree that 2 play 1/ONE in stereo are better than a play 5. Is it just the people listening at lower volumes and more mellow tunes that thinks this? The play 5 surely must be better? My current ONE struggles past 60% volume in my ears. I like to listen to mostly hiphop and EDM, and im thinking of either buying a second ONE or changing my current ONE to a play 5. Im only gonna use this in 1 room for several years. What is the better choice for loud and bassy experience? Thanks!

I have an update but when I try to update or re-install it is asking for user name and password. I know my password is right b/c I can sign into the Sonos website directly. I'm guessing that means my user name is wrong but it is pre-filling my user name with my first and last name. I've tried other variations as well including my email address as the user name (as you use when you sign into the Sonos website directly). Nothing is working. I'm in a dead end loop. Please help.

Hi, Bought a samsung nu8000 65" tv and for sound got the sonos playbar and sub. absolutely love this combo better then going to the theater!!! But my concern is no volume level meter showing me the volume level on screen can anyone please help me?

I have a sonos one, set up perfectly the first time then we had a WiFi account change and now will speak and say playing through Spotify or tune in radio but no sound come out??? I have re set speaker and still the same any help really greatful. I can play music manually through Spotify but not by voice.

I had a soundbar and sub in the living room for my TV. I decided to take the TV out of the room and put it upstairs taking the soundbar with it. I still wanted some background music in the living room so just bought a One to play there and want to use the sub with it. I can't get the sub to bond with the One. I don't understand the Sonos connection instructions to get it done. How can I do this? Also, before I get heat for having only one One, I am profoundly deaf in one ear and am unable to perceive stereo.

I have a playbar paired with 2 sonos ones. Thing have been working well. The playbar kicking in when I turn on the TV. everything is paired correctly I think. I can control the TV/playbar sound with my remote, which is what I want. I could also turn on spotify and control the music and the volume with the spotify app. Also, when I opened the Sonos app I could choose to turn the TV/playbar volume by selecting it in the app, but I would have to select it in the app. However, the problem is that now, recently for some reason whenever I try to adjust my phone volume, or manipulate the volume on my phone it changes the TV/playbar sound. I want to be able to change the volume on my phone, not on my TV. I don't need or want to control the volume on the TV with my phone. For some reason, it is linked. For instance, when I have the TV on the the background and I open up a video or an app on my phone I can't raise or mute the phone or app volume, I can only manipulate the TV / playba

Only getting sound out of one speaker. I can connect to either speaker(while stereo pairing) but can't get both to work at same time. The system had been working well with Wi-Fi pandora and CD player inputs! Any thoughts?