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I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product.  I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-   Should I demand my money back from the shop I bought it from or from you? I also bought a Playbase and associated base unit. How long before these become legacy products? How can I have any faith in Sonos after finding the expected future life of my unit is so short?  

I'm wondering when generation 2 play 5 will become Obsolete and wondering why I should even invest in it anymore because it will become obsolete when is that date

With Sonos planed obsolescence with older models (the upgrade your old play 5s for 30% discount on newer models - despite some products sold upto 2015 thing i read today - some 'legacy' products will stop working may 2020) When can i expect Sonos playbase / sub / play 1s (in 5.1 set up) to also stop being supported and require newer models? 2025? i would likely like to sell while they have some resale value to them.  

Is there a way to identify “Legacy” Sonos speakers via their serial number?

Has anyone here gone through the recycling process, confirmed it, had the 21 day countdown clock initiated, and actually received their 30% discount code? I have done so, and yet there is no promo code or discount applied during checkout, shown in my account, etc.?  Thanks.

I have two eligible devices to trade up and I do want to make new purchases but I’m not in a position to do so yet.  How long do I have?

So if I decide to stay in unsupported legacy mode how will I be able to administrate my system? Will I be able to add components? (I might get components from environmental friendly people) If not what happens if I also need to reset a component? Will that be bricked? Will there be a legacy controller for all systems?  

Just received the legacy email that tells me that half my 10 unit system will be obsolete from May.  So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.     So I can make an informed decision Sonos must now publish the support windows for all products currently available.  At least try to recover some credability.

I’m finally ready to start unplugging old amps and getting rid of all these cords everywhere.  I’m far from an audiophile but have been underwhelmed by my wife’s Bose Bluetooth “smart” speaker so I’m trying to calibrate expectations. I think I want to start with my office which is currently just a pair of B&W 600 S3s (no sub) run off of an old Harmon Kardon receiver.  How would a pair of Play 1s compare to this setup acoustically with the highest quality streams from Spotify? J   A pair of Play 5s would probably be overkill for this space but I certainly don’t want to downgrade an already modest setup.  I’m also worried about the living room which is next where my wife wants small speakers that are “modern” and I’m worried the play 5’s might be too large for her although I can probably hide a sub somewhere if needed if she’s ok with Play 1s in the visible area.   Thanks.

I saw a slightly ambiguous reply last night from Sonos about this, but I would like it confirmed before I start shouting from the social media roof tops please…. I can’t afford to upgrade my 2 x Play5 G1 so I am going to be forced into the coexistence model where I have two separate Sonos systems (Legacy and Modern) on my home network. Does this mean that I will not be able to play music from a streaming service on my Modern system and then group it with speakers in the legacy system?  

Hi,  I’m new to Sonos and to the forum.  I set up my Sonos One this morning with Alexa.  It’s working, but every time I ask for a song, Alexa repeats the the name of the song and the singer. Annoying.  I discovered the command that is supposed to put and end to this is, “Alexa, turn off song ID.”  When I say the command, Alexa acknowledges my request but then continues to announce the song and singer.  Is the problem that this command is not implemented with Sonos? Is there a workaround?  Using an alternative to Alexa for instance.  Thanks in advance for any help or suggestions. R

If new Sonos products are purchased, how long will they receive software support?   I ask because it was never made clear that Sonos would intentionally cease to support products that work perfectly (aside from Sonos’s decision to cease supporting them).    

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify. Thanks, Tobias

I own 3 speakers gereration 1 + bridge.   You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”   ABSOLUTELY FUC...NG SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

With the May end of life for my Bridge support, I'm not sure whether I should buy a new Boost or if I can go without one. I'd like to remain on a separate network. I'm hoping for some advice. Thanks! 

With the end of software updates for legacy devices in May, will I be able to add new Sonos products to a system containing legacy devices. My experience is that when adding a new device a software update has always been necessary.

Hello! I'm trying to set up my apartment for a small, simple home theatre, but I'm running into problems with the audio. My current setup consists of a projector sitting on a shelf on the back wall, a Chromecast plugged into the projector via the HDMI port, a Google Home Mini also on the back shelf with the projector, a screen mounted to the opposite wall of the projector, and a Sonos Playbar mounted to the wall underneath the screen. I don't have a TV that's easily accessible to plug the Playbar into (since they're on opposite walls), so having the Playbar pick up the audio of the projector is potentially not possible (or will require a rather long cable). My hope was to connect my Google Assistant to my Sonos account, with the Playbar set up without a TV, and have audio play through the Playbar when casting to the Chromecast in the projector. Currently, the audio for the Chromecast plays through the Google Home Mini's speaker (by default). The Playbar is visible as a device in my

Hello, I have a cafe’ and purchased 3 sonos speakers from Ikea, they seems to work fine but its been a couple of months now that when playing music from spotify the music stops randomly and then starts again after a wile. It really disturbs the business mood. I tried unplugging and pairing the speakers again but the problem is not getting fixed. any way to fix this? The sonos app is up to date. Thanks!

Why should perfectly functional gear be binned because of lack of memory/processing power? An external device very like a raspberry pi with loads of memory can be integrated into the sonos system with a bit of ingenuity. The problem for any size of speaker system should cost 50 quid. Or put a sonos badge on it and charge 200.  This is planned obsolescence and there are enough items in landfill without needing a specific hole just for sonos' junk.   Fix this legacy problem with an external stand-alone memory/wifi/processing raspberry pi either as a day hack or put a sonos badge on it and vastly over charge for a simple solution.   The speakers are great, just a pity the imagination of the executive profitseekers at sonos.   Johnnydot 

Play 5 devices could be used as dumb speakers in recycle mode but does that work?

I am a happy new Sonos owner.  I haven’t been able to find an exact answer to this in the various topics.  After power is lost to a speaker, does Trueplay need to be run again?   The reason I ask is that one of my speakers is on the same outlet as a timed lighting circuit.  This circuit goes on and off once per day.  I am waiting for the electrician to split the outlet so that one half is always on.  That will also solve the problem of the speaker falling out of its group every day.

Hey there Given a Sonos network with 8 players. One player is wired to the router, as far as my understanding is right, my Sonos configuration is a SonosNet mesh network. I see WM:0 at each player. (All the seven other players are wireless) What happens if I turn off the Wifi (using the app) for the one player that is wired (my sonosnet coordinator)?  Will turning off the wifi causing problems? Because this one wired player is communicating over wireless to the other 7 player within the Sonos MeshNet?   Thank you in advance!

I have a Sonos Bridge which connects with my Play:3 speakers. I recently purchased a Sonos Amplifier to connect with my stereo receiver and in-ceiling speakers. I just received notice that the Bridge will no longer be supported. Can I use the amplifier now the control my Play:3 speakers?

Hi, How does TradeUp work for a CR200 Controller - essentially a product for which there is no (hardware) replacement? The TradeUp page allows me to check the box next to it and then “Click to receive your credit” (which I haven’t done yet, because I’m unsure about what I let myself in for). This doesn’t indicate that the recycle mode will be initiated. Does this mean I can claim 30% per controller that I own, but it won’t stop working? Can I then use the discount on any Sonos product? If I understand it correctly, then as long as I leave a legacy product (e.g. a CR200 controller) in the setup, none of my components will receive software updates, right? I guess I can’t use more than one TradeUp discount (30%) on a single new product? I don’t really need new products, but if I start adding the discounts for my controllers for the purchase of one item, I may “need” a new product ;-) Thanks….

Seeing the recent trade in offers I was wondering if there is some planned end of life for Sonos Gen 1 products like most of the kit I own? I have just had a quick look at the Trade in offer and it is suggesting I spend a further £1500 to upgrade kit which seems to be working perfectly well. While I don’t argue that it is a reasonable offer I just wondered why I would need to do such a thing.  Is the stuff I own going to stop working at some point?