Contributor II

Answered

Gen One end of life?

Forum|Forum|6 years ago
November 12, 2019
16 replies
1363 views

Seeing the recent trade in offers I was wondering if there is some planned end of life for Sonos Gen 1 products like most of the kit I own?

I have just had a quick look at the Trade in offer and it is suggesting I spend a further £1500 to upgrade kit which seems to be working perfectly well. While I don’t argue that it is a reasonable offer I just wondered why I would need to do such a thing.

Is the stuff I own going to stop working at some point?

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Best answer by Ryan S

Hi geoffA,

We created the Trade Up program with our long-time, loyal customers in mind so that they can have a way to take advantage of our newest product offerings and experiences. We also wanted to offer customers a responsible way to trade in products, through our recycling program and be able to get newer devices with better performance or features. This is an option for people interested in getting the latest and greatest, or who might want to change up their systems (as you could trade in a Connect for example for a discount on any device, such as a Play:5 gen2).

We are also committed to supporting all Sonos products for as long as we are able.

Ryan SAnswer

Retired Sonos Staff

Hi geoffA,

We created the Trade Up program with our long-time, loyal customers in mind so that they can have a way to take advantage of our newest product offerings and experiences. We also wanted to offer customers a responsible way to trade in products, through our recycling program and be able to get newer devices with better performance or features. This is an option for people interested in getting the latest and greatest, or who might want to change up their systems (as you could trade in a Connect for example for a discount on any device, such as a Play:5 gen2).

We are also committed to supporting all Sonos products for as long as we are able.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

geoffAAuthor

Contributor II

Ryan,

Thanks for that, does not really answer the question but I guess that would be difficult. As I said I think the trade offer is good but when you have an amount of kit that you built up over a period of time it’s a lot of money to find in one hit.

Geoff

Ryan S

Retired Sonos Staff

I completely understand. That last sentence is really the best I can say to such an open ended question. It’s nearly impossible to tell what might happen against the eventuality of “at some point”. We’ll be doing the best we can to keep these devices operating for as long as possible, but the first generation players were made 15 years ago, and a lot has changed since then, and lost more will change in the future.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

geoffAAuthor

Contributor II

So I guess it turns out that you did know!

G

geoffAAuthor

Contributor II

Ryan,

Let me ask you a perhaps more relevant question. Like most users I bought my Sonos system over a period of time. I am now faced with a very large unforeseen cost to upgrade my system which I would obviously like to spread over a longer period.

How long will the trade in offer be in place?

Geoff

L

larsj

Enthusiast II

Hi geoffA,

We created the Trade Up program with our long-time, loyal customers in mind so that they can have a way to take advantage of our newest product offerings and experiences. We also wanted to offer customers a responsible way to trade in products, through our recycling program and be able to get newer devices with better performance or features. This is an option for people interested in getting the latest and greatest, or who might want to change up their systems (as you could trade in a Connect for example for a discount on any device, such as a Play:5 gen2).

We are also committed to supporting all Sonos products for as long as we are able.

I just got an email today saying all 5 of my Sonos components are going to stop getting updates in May.

Do you think customers deserve more notice than that?

melvimbe

Ryan,

Let me ask you a perhaps more relevant question. Like most users I bought my Sonos system over a period of time. I am now faced with a very large unforeseen cost to upgrade my system which I would obviously like to spread over a longer period.

How long will the trade in offer be in place?

Geoff

In the past, staff has said that there is no planned end date for the trade in program. I haven’t seen that changed in any way today.

However, I don’t think your plan will work regardless. If you continue to operate a legacy device in your system, then the version of your entire system will be locked, and you will not be able to add any new devices till you remove the legacy devices. So you would not be able to continue to use legacy devices will periodically adding in new devices. What you could do is hold off on changing anything untill you have the budge realy to purchase replacements. Also, you do not need to do like for like replacements. You could replace a Connect:Amp with a pair of Sonos Ones for example, which would be much cheaper than a single Sonos amp.

Danny

jgatie

In the past, staff has said that there is no planned end date for the trade in program. I haven’t seen that changed in any way today.

However, I don’t think your plan will work regardless. If you continue to operate a legacy device in your system, then the version of your entire system will be locked, and you will not be able to add any new devices till you remove the legacy devices. So you would not be able to continue to use legacy devices will periodically adding in new devices. What you could do is hold off on changing anything untill you have the budge realy to purchase replacements. Also, you do not need to do like for like replacements. You could replace a Connect:Amp with a pair of Sonos Ones for example, which would be much cheaper than a single Sonos amp.

Actually, Ryan S said in the main thread that you will be able to add new hardware to systems using legacy software.

G

geoffnathan

Lyricist III

It’s sneaky that they talk about this being old technology when they were selling it two years ago (when I bought the speaker they declared obsolete today). And I can’t see, using their website, how much it would cost to trade up to something other than what is being replaced. For example, I’d like to replace one of my about to be dead amps with a speaker, but they won’t tell me how much it will cost until I agree to let it die. Very underhanded.

Stanley_4

Grand Maestro

What did you buy two years ago that they are declaring Legacy?

The website doesn’t show the discount but you can use Google, for example looking at a $199 Sonos One just enter:

“30 percent of 199”

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