Skip to main content
geoffA
Contributor II
November 12, 2019
Answered

Gen One end of life?

  • November 12, 2019
  • 16 replies
  • 1363 views

Seeing the recent trade in offers I was wondering if there is some planned end of life for Sonos Gen 1 products like most of the kit I own?

 

I have just had a quick look at the Trade in offer and it is suggesting I spend a further £1500 to upgrade kit which seems to be working perfectly well. While I don’t argue that it is a reasonable offer I just wondered why I would need to do such a thing. 

 

Is the stuff I own going to stop working at some point?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Ryan S

    Hi geoffA,

     

    We created the Trade Up program with our long-time, loyal customers in mind so that they can have a way to take advantage of our newest product offerings and experiences. We also wanted to offer customers a responsible way to trade in products, through our recycling program and be able to get newer devices with better performance or features. This is an option for people interested in getting the latest and greatest, or who might want to change up their systems (as you could trade in a Connect for example for a discount on any device, such as a Play:5 gen2).

    We are also committed to supporting all Sonos products for as long as we are able.

    16 replies

    Show previous replies
    jgatie
    jgatie
    January 22, 2020

    What did you buy two years ago that they are declaring Legacy?

    Nothing.  The youngest legacy devices were last manufactured in 2015.

    geoffnathan
    Lyricist III
    January 22, 2020

    Apologies--bought just under 5 years ago from a dealer (just found the receipt). I guess 5 years for high-end stereo equipment is end of life.

    Stanley_4
    Stanley_4
    Grand Maestro
    January 22, 2020

    Apologies--bought just under 5 years ago from a dealer (just found the receipt). I guess 5 years for high-end stereo equipment is end of life.

    Why are you discussing end of life? That did happen to the CR-100 and Dock but moving to Legacy status isn’t EOL and they should continue to be supported and work for local functions and streaming unless a Sonos partner decides to not support the older software.

      geoffnathan
      Lyricist III
      January 22, 2020

      It’s my understanding that the discontinued devices will not only no longer have their software updated, but also that the entire system will no longer have its software updated. And I think they also said you couldn’t update the controller software on your devices either. It’s not technically ‘end of life’, but it’s not really what I’d call ‘supported’ either. At least they aren’t bricked, and will continue to ‘work’.

        Stanley_4
        Stanley_4
        Grand Maestro
        January 22, 2020

        If you have old and new gear that you want to update you could always split the system into two. Maybe as simple as adding a travel router.

        What I recall (faintly) is the controller updates would support legacy gear. Likely, as they aren’t memory limited like the Sonos devices.

        chickentender
        chickentender
        January 22, 2020

        Apologies--bought just under 5 years ago from a dealer (just found the receipt). I guess 5 years for high-end stereo equipment is end of life.

        Why are you discussing end of life? That did happen to the CR-100 and Dock but moving to Legacy status isn’t EOL and they should continue to be supported and work for local functions and streaming unless a Sonos partner decides to not support the older software.

        This is most certainly EOL by most definitions, across industries and would fit each of my previous employers’ definitions and our IT practices succinctly, both internally and externally. “Legacy”, “EOL”, “Deprecation”, “Depreciation scheduled” etc etc. They all amount to a piece of equipment and/or software that is no longer fit for redeployment and is often pulled from a working environment, and taking measure to segregate a network, or rather create a new silo’d one by means of an additional router is certainly removing it from the environment.
        I mention this only because I’m seeing a bit of dissent by way of semantics and minutiae… It isn’t helpful. Solutions are, but correcting folks just for correcting them is not. It is of course not necessarily the practical or realistic end of usefulness to the owner, but it is “product end of life”.

          Terms & ConditionsAccessibility statement