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Answered

Your Sonos order has been cancelled.

  • March 2, 2020
  • 5 replies
  • 608 views
S

Hello,

 

I received an email saying that my order has been cancelled.

 

The order number is now invalid and I have no order in my account.

 

The money is already out from my bank account and I can’t call the phone number provided in the email.

 

There is any email to contact the support about order.

 

Thanks

Best answer by AjTrek1

I bought it from sonos.com, this is the only message I have in the email. But from where am I now I can’t call this number
 

If you have additional questions regarding the cancellation of this order, or if you feel that you have received this message in error, please contact us on business days between 10:00 and 18:00 CET at +49(0)1803 447000.

 

That number is your best line of communication regarding your order. As you are out of the country of purchase or in some remote location (judging from your response) you might try the link below:

https://support.sonos.com/s/sales-help?language=en_US

Good Luck!

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    5 replies

    bockersjv
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    • bockersjv
    • Local Superstar
    • March 2, 2020

    Try their twitter account too?

    All the contacts are on the Contact Us Page:-

    https://www.sonos.com/en-gb/contact

    You may need to go to the bottom of that page and change the location.  Mine seems to default to the US even though i’m in the UK.

    Airgetlam
    AjTrek1
    • AjTrek1
    • March 2, 2020

    That’s odd. Did not the email you received indicate a reason? Typically such emails include a 

    1. Phone number
    2. Reply to email address
    3. or some form of client communication to make an inquiry

    Did you place your order through Sonos or a 3rd party vendor?

    Together Everyone Achieves More = T.E.A.M.
    S
    • shec74
    • Author
    • Contributor I
    • March 2, 2020
     

    If you have additional questions regarding the cancellation of this order, or if you feel that you have received this message in error, please contact us on business days between 10:00 and 18:00 CET at +49(0)1803 447000.
    S
    • shec74
    • Author
    • Contributor I
    • March 2, 2020

    I bought it from sonos.com, this is the only message I have in the email. But from where am I now I can’t call this number

    AjTrek1
    • AjTrek1
    • Answer
    • March 2, 2020

    I bought it from sonos.com, this is the only message I have in the email. But from where am I now I can’t call this number
     

    If you have additional questions regarding the cancellation of this order, or if you feel that you have received this message in error, please contact us on business days between 10:00 and 18:00 CET at +49(0)1803 447000.

     

    That number is your best line of communication regarding your order. As you are out of the country of purchase or in some remote location (judging from your response) you might try the link below:

    https://support.sonos.com/s/sales-help?language=en_US

    Good Luck!

    Together Everyone Achieves More = T.E.A.M.
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