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Jammalam
Contributor I
February 26, 2020
Answered

Can't add alexa to sonos beam

  • February 26, 2020
  • 1 reply
  • 2036 views

I have installed the beam, enabled the alexa skill and the beam is there as speakers on the alexa app, but when I try to add alexa as a voice assistant in the sonos app it says "there was a problem adding alexa". Any suggestions? 

 

One of the main reasons I bought this was because its smart as it came with alexa so it's a bit annoying to just have a dumb Bluetooth sound bar staring at me

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    Best answer by AjTrek1

    Hi

    To be clear the Beam is NOT a BT speaker. 

    I suggest you (in the order listed):

    1. Delete the Sonos Skill in the Alexa app
    2. Sign out of Alexa in the Alexa App and in Sonos
    3. Delete the Sonos App for your device
    4. Delete the Alexa app from your device
    5. Unplug your Beam
    6. Check your routers admin page for updates and install if available
    7. Reboot your router
    8. Power Cycle your device
    9. Reconnect to Wi-Fi
    10. Install the Sonos app
    11. Install the Alexa App
    12. Plug in your Beam
    13. Follow instructions in Link to setup Alexa on the Beam: https://support.sonos.com/s/article/3517?language=en_US
    14. Test your Sonos Beam with Alexa

    Let us know how things sort out.

     

     

    1 reply

    AjTrek1
    AjTrek1Answer
    February 26, 2020

    Hi

    To be clear the Beam is NOT a BT speaker. 

    I suggest you (in the order listed):

    1. Delete the Sonos Skill in the Alexa app
    2. Sign out of Alexa in the Alexa App and in Sonos
    3. Delete the Sonos App for your device
    4. Delete the Alexa app from your device
    5. Unplug your Beam
    6. Check your routers admin page for updates and install if available
    7. Reboot your router
    8. Power Cycle your device
    9. Reconnect to Wi-Fi
    10. Install the Sonos app
    11. Install the Alexa App
    12. Plug in your Beam
    13. Follow instructions in Link to setup Alexa on the Beam: https://support.sonos.com/s/article/3517?language=en_US
    14. Test your Sonos Beam with Alexa

    Let us know how things sort out.

     

     

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