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cjbutterworth
Avid Contributor I
July 25, 2019
Answered

Sonos keep cutting in and out

Two diagnostics: 964042010 and 681347379

2x Airport Extremes in Bridge mode connected via Ethernet.

Living Room: 2x paired Play:3 (one Hardwired, one WiFi)
Bedroom: 1x Play:1 (WiFi)
Kitchen: SonosOne (Hardwired)
Office: Play:1 (WiFi)

These all keep cutting in and out - even the hardwired ones!

Any ideas?
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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    July 25, 2019
    Mix of Spotify, Apple Music, and TuneIn

    Just restarted all units and problem persists. New diagnostic of: 981776891

    Hi there,

    I replied to your post in the other thread. You can find it here.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    View in thread

    4 replies

    Airgetlam
    Airgetlam
    July 25, 2019
    What's the source of music?

    Have you tried a simple refresh of your network, by unplugging the Sonos devices, then rebooting your router(s)?
    Bruce
    cjbutterworthAuthor
    Avid Contributor I
    July 25, 2019
    Mix of Spotify, Apple Music, and TuneIn

    Just restarted all units and problem persists. New diagnostic of: 981776891
    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    July 25, 2019
    Mix of Spotify, Apple Music, and TuneIn

    Just restarted all units and problem persists. New diagnostic of: 981776891

    Hi there,

    I replied to your post in the other thread. You can find it here.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Cali Person
    Trending Lyricist I
    February 27, 2020

    Before you try to fix the wireless issue, try the wired, closed network if you can. Use an ethernet cable to wire any of your Sonos products to your router, and your system will switch over automatically. You will need to keep one of your Sonos products wired to your router permanently in this configuration. Your easiest solution to wireless issues may be to switch to the wired network!

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