Answered

Sonos keep cutting in and out

  • 25 July 2019
  • 4 replies
  • 498 views
C
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Two diagnostics: 964042010 and 681347379

2x Airport Extremes in Bridge mode connected via Ethernet.

Living Room: 2x paired Play:3 (one Hardwired, one WiFi)
Bedroom: 1x Play:1 (WiFi)
Kitchen: SonosOne (Hardwired)
Office: Play:1 (WiFi)

These all keep cutting in and out - even the hardwired ones!

Any ideas?
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Best answer by Jeff S 25 July 2019, 23:43

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4 replies

Airgetlam
What's the source of music?

Have you tried a simple refresh of your network, by unplugging the Sonos devices, then rebooting your router(s)?
Bruce
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Mix of Spotify, Apple Music, and TuneIn

Just restarted all units and problem persists. New diagnostic of: 981776891
Jeff S
Userlevel 7
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Mix of Spotify, Apple Music, and TuneIn

Just restarted all units and problem persists. New diagnostic of: 981776891

Hi there,

I replied to your post in the other thread. You can find it here.
C
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Before you try to fix the wireless issue, try the wired, closed network if you can. Use an ethernet cable to wire any of your Sonos products to your router, and your system will switch over automatically. You will need to keep one of your Sonos products wired to your router permanently in this configuration. Your easiest solution to wireless issues may be to switch to the wired network!

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