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Kevinklg
Contributor I
October 15, 2019
Answered

Sonos Sonos One Microphone not Working

  • October 15, 2019
  • 6 replies
  • 20788 views

My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.

What I’ve done:

  1. Rebooted
  2. Reset to factory settings and re-added
  3. Turned off Sonos Skill in Alexa, then turned it back on.

I still cannot get it to work. Any advice?

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      Best answer by UKMedia

      My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.

      What I’ve done:

      1. Rebooted
      2. Reset to factory settings and re-added
      3. Turned off Sonos Skill in Alexa, then turned it back on.

      I still cannot get it to work. Any advice?

      There is no benefit in resetting a unit in situations like this, as you delete the diagnostic information.  First off, have you tried touching the mic symbol on the unit in question?  Sometimes it’s easy to turn the mic off when dusting and you may need to just toggle it back on. :)

       

      If this doesn’t work, can you open the Sonos app on your mobile device a select Settings>Services>Voice>Alexa and check that all of your devices are listed?  

      6 replies

      UKMedia
      UKMediaAnswer
      October 17, 2019

      My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.

      What I’ve done:

      1. Rebooted
      2. Reset to factory settings and re-added
      3. Turned off Sonos Skill in Alexa, then turned it back on.

      I still cannot get it to work. Any advice?

      There is no benefit in resetting a unit in situations like this, as you delete the diagnostic information.  First off, have you tried touching the mic symbol on the unit in question?  Sometimes it’s easy to turn the mic off when dusting and you may need to just toggle it back on. :)

       

      If this doesn’t work, can you open the Sonos app on your mobile device a select Settings>Services>Voice>Alexa and check that all of your devices are listed?  

      Remember: Sometimes Red Wine helps :)
        KevinklgAuthor
        Contributor I
        October 17, 2019

        Thanks for the advice on resetting. I won’t take that approach again.

         

        I’ve opened the voice services and this device does not show up on the list. I’ve added the skill and everything is working perfect. 

         

        Thank so much for your quick response and great advice!

        sonosnewbee
        Lyricist III
        October 18, 2019

        Hello Everyone. I have bought my first pair of second hand Sonos One which are still under warranty. I had to do factory reset to control them in Sonos app. Mic has stopped working ever since. As long as speakers were registered with previous owner, I could mute off and mute on mic.

        now, I can’t find Amazon Alexa in appstore and neither alexa voice service under Sonos app on my iphone.

        I tried using android phone and installed Alexa app, linked sonos account, enabled/disabled Sonos skill and still mic button isn’t working. Alexa voice service is not available on android too.

        could someone please suggest how to get mic working?

         

        UKMedia
        UKMedia
        October 18, 2019

        Can you tell us what’s displayed on the Sonos app on your mobile device when you select Settings>Services>Voice>Alexa?  

        Remember: Sometimes Red Wine helps :)
        sonosnewbee
        Lyricist III
        October 19, 2019

        read some articles, looks like no voice service in Singapore :(

        keskins53
        Lyricist I
        February 28, 2020

        I just spent an hour trying everything to get a new Sonos One to work.  Thought it was defective then I came upon this suggestion.  WINNER!!  Thanks alot

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