Get help and assistance with your Sonos system

How can I improve the sound quality of my Sonos system without upgrading to new speakers?

I ordered the Ace head phone over 400$ since the 19th of July 2024 it is now the 25 and the tracking says it still has not been picked up by shipper. I bought them beliving I would receive them before my vacation 28th. Customer service is in the Phillipines, what a nightmare..never ordering direct from Sonos again.

How do I specify my music folder on a different windows account 

On this week’s app release and latest firmware, with Sonos app open in the background I cannot turn the iPhone system volume down to 0. If you turn down to 0 it returns to say 5% a second or so after. I’ve closed all apps, rebooted phone and opened only Sonos and it reliably happens unless the app has been swipe up quit. Also seems to be using a lot of battery. Anyone else seen this?

I’ve read here that users who never left S1 have less problems, so I was considering applying this to my SONOS Beam.Does anybody know if applying the Factory reset process will also downgrade the controller from S2 to S1 ?

When will the beam 2 be compatible with the ace sound system?

New issue. I fired up the Sonos app on my desktop today (which required an update, naturally). I then reindexed my local library to pick up a newly added record. Indexing finished. New record is not present. I have never seen this occur. Please advise.

Comment connecter une enceinte sonos de chez Ikea Moderator edit:Google Translate-How to connect a Sonos speaker from Ikea

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

Hello As of one/two weeks ago, the integration between my Sonos system and SmartThings system was working fine.  For example, when triggering a routine in SmartThings, I had set my Sonos Play 3 to play an audio message.  Since the new update to Sonos, this integration is no longer working.  Please could I get some support on how to fix this? Also might I add that the new Sonos app is proving to be a complete nightmare to use. I would really like to downgrade. Such massive updates should have been released in a completely separate app (i.e., when the upgrade from S1 to S2 occurred, users were not automatically upgraded; instead users had to actively download the S2 app from the App Store.)

Here’s the fix to this issue:  1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system.   After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos.

I have replaced my Play :1 with a Roam 2.  I have managed to get the new device to connect to my Wi-Fi network. I want to get the Music library on my Mac to show up on the new device.  

When will the downgrade to S1 facility be brought back? Is this even going to happen or is this your way of pushing us early Sonos customers to ditch our units to buy new models?  Why can you not simply make your app backward compatible? 

Hi, I received my pair of ACE yesterday and have noticed a crackling sound that follows the rhythm of the music when playing at high volume. Compared to my Bose Quiet Comfort, which can handle the same music and volume without any problems, is there something wrong with the ACE or do they have a volume limitation? I tested and discovered that it has to do with the treble settings. Lowering it makes the problem disappear, but at the same time, it loses the same crispness in the sound.Is anyone else experiencing the same issue?

I have a new Sonos Amp with existing speakers at my home. Each room has 2 speakers and they use a 4 conductor wire (black, white, red, and green). Should I only use the red and black wire to connect to the amp? Can I connect all the speakers to one amp?Living Room: 2 speakers, 2 cablesKitchen: 2 speakers, 1 cable Basement: 2 speakers, 1 cableBack Yard: 2 speakers, 1 cable 

Speakers cut in and out or don't play at all. Software is up to date. 

I have 3 yr old arc which was working fine until sometime ago I turn off for few months. Now after on it won’t detect, it won’t factory reset(press join + insert power) does anyone face similar issue? what is solution

I keep having to factory reset the era 300 due it disappearing from the Sonos System in the App.   I go through the processs and it says it’s worked then it still doesn’t appear in the App.  Can someone advise please? 

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

My Sonos Ace is not found by my Samsung TV and cannot connect through bluetooth? What am I missing?

Can anybody suggest me an alternative to Sonos? My system is practically a useless brick, hence it'll end up in the bin.All suggestions will be greatly appreciated ThanksRIP SONOS

Have just updated all apps and desktop to latest versions. Album art for track playing from NAS drive shows correctly on IOS app and Windows desktop but doesn’t show on Android app? Have same issue when playing radio stations. Track playing art shows on IOS app and Windows desktop but not on Android app?Never had this issue on older versions of apps. 

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

I have owned Sonos equipment for 19years. Loved it filling my home and holiday home with the stuff. I am also in the trade and have recommended it to countless clients.  WTF is this new app? It is atrocious. I can not operate it myself it is a total disaster. Am I on my own in this or is everybody disappointed?