Get help and assistance with your Sonos system

This issue or so I thought as such has been explained by @Ken_Griffiths. Thanks @Ken_Griffiths. See his post. I still standby my premise that TEAM WORK is a valuable asset during these trying times. Enjoy your Sonos!Now that I’ve got your attention. The title of this post while accurate is not a cry to this community for help. This is a community and some things cannot be resolved by constant complaining within it. I recently discovered that the balance control for iOS and Android devices within the Sonos Amp doesn’t work when a sub is connected. The work-around is to use the MacOS or Windows Desktop controller. Rather than rant and rave here in the community I contacted Sonos Tech Support to get an answer and working together we (I and Sonos Tech Support) uncovered the temporary work-around. Get the full story by clicking on the link.🔗 Today I noticed (again) that when grouped speakers are playing in sync the volume control to adjust individual speaker levels is no longer working. I

This app suddenly decided to stop allowing me to select volume and speaker groups right away when I open it. I understand that every fanboy wants to tell me that it's my network but nothing's changed with my network. What changed was the app. It updated and now it doesn't work I'd like it to work again please wouldn't that be nice? Can you please fix the app. I sent two messages to support without reply. And I'm a little fed up with this. Who is behind this?

sonos said update would be mid June for missing library on their system  after the update to app last month ….its nearer end of  June and still can't access library on my sonos system..I use MACAnyone and ideas or when this will be resolved any help be appreciated

Hey all, shot in the dark here given the current turmoil with everything Sonos, but since the update, three of my speakers have simply died. I’ve moved them to new outlets, swapped out working speakers were it was placed and they are fine…I’m at a loss. two play 1’s and one Sonos 1.  any ideas of how to revive these? I thought maybe the first (oldest play 1) was just a fluke but two more have died in the last month…all since the first release of this s*** app.  Appreciate any insight. Will reach out for phone support but have heard horror stories of wait times.  thanks all.  Moderator Note: Modified in accordance with the Community Code of Conduct.

My Sonos Move does not connect despite a reset to factory settings.The product is recognized when going through the installation procedure. But a connection with the sound ping is not successful and gives an error message. After this, you will also have the option to use the PIN code that you can enter to connect. Who knows what will go wrong.sonos service by is not reachable

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

I bought an arc, 4 era 300s and 2 gen 3 subs. Only 1 pair of 300s will connect as surround. The other 2 can be set as a separate stereo set, but the volume doesn’t change with the arc and the timing is slightly off.  also, the second sub won’t connect after the mandatory update, so it is now useless. I tried to plug it in with an ethernet cord and it won’t switch over therefore not connecting.  wtf. Please help. 

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?

How can I disable the new web app controller?I don’t want direct access to my sonos system from over the internet. Moreover, I don’t want hackers to be able to control the speakers in my home if they gain access to my login credentials.

I added the second sub gen 3 to my existing setup of Arc, a pair of fives and an existing sub gen3.  the sub is shown in the app but says sub not registered.  I’ve tried resetting the sub, the modem, the app, everything.  no joy please help

I am considering buying a portable sonos speaker. Looking on the Sonos web site I can review and place an order but am I correct that I will also need to purchase a router? There is no reference to needing one etc.

Often having the problem “No products found” in both iPhone and Android Sonos App.There is NOT a network problem since I can ping all of my 4 speakers.Also, I do not have the same problem from Mac OS Sonos App.If I restart the app or stop/start Wifi, it often starts working.It is so annoying and totally unacceptable of an expensive product that used to work fine before upgrading to S2.Please confirm this is a known problem you are working on with high priority and please let me know when we can expect an update that fixes this problem…?   

Hi,The last update doesn’t allow me to add tracks onto my Spotify playlist. The previous was allowing this.When will this be possible again?

I noticed last night my SUB Gen3 wasn’t connected to my system anymore. I tried to add it back through hard reset but it is not working. I just keeps showing as “Not Registered” in my system. I tried to hardwire it directly to the router (and restarting it). No luck…was working fine before the app update. Thank you 

How do you edit the music library settings with the new app

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

After update to new app I cannot group my Sonos speaker - before was possible now is now working correctly. i have switched on tv and Sonos system and I would like add one speaker from another room - in app looks fine but next Sonos speaker is silent.

hello, my sonos roam opens by itself when I close it, I have to leave it constantly plugged in because the battery drops to 0 because of that, I have had this problem since purchasing it (about 1 year), is that what Has anyone this happened to?

Is it  possible to charge with an iPad Adapter 20W, or shoudn‘t I do that, because it‘s not good for the headphones?

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

I have a Sonos arc, sub, and two play fives that I was using as surround speakers. I moved to a new apartment and no longer have the fives I was going to replace them with something else. I seem to be unable to remove them and I don’t have them anymore because they’re in storage. is there a way to move them or set the room up again? 

We are on a new Google Wifi Pro network and have nine speakers and nearly nothing is working and it is certainly not working consistently. We've had this network for a couple weeks and everything was working but everyday it is a little different in terms of what works and how. I have to believe there must be some setting(s) in the Wifi that could be the problem but we're running a stock, unmodified, default settings configuration. Sometimes the speakers will work from Spotify running on a PC, sometimes speakers don't show up, sometimes groups don't show up, sometimes it works and then stops working. We are running a bed and breakfast and have invested thousands in these speakers and they are slowing driving me insane. I've also invested in Sonos Pro thinking maybe that would be the difference. Is there a special configuration for Sonos or the Google network I should be using?

Hi, I can see this issue has been raised before, but I was wondering if anyone has found a solution? I have reactivated my Apple Music subscription and all my previous albums, songs and playlists are there and available in the Sonos App, but any new albums or playlists I add in Music never become visible in the Sonos App. I have tried removing the Apple Music service from Sonos and reinstalling it, but that makes no difference. Any suggestions?

Hello since the mobile app has been updated it doesn't really react correctly to what I want to do. I try to lower the volume and it turns off. I try to change channel and it turns off. Then it turns on by itself. It looks like is always loading. Suddenly when working it greats me. Very very unpredictable. It was way better beforeWhat do I need to do to have a normal experience? Moderator edit: new thread created as this was off-topic where it was posted