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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18804 Topics

Airgetlam
Airgetlam
posted in Home theater

TV firmware update turned on TV speakers

Had a firmware update tonight for my TV set. Once it was over, my Sonos had an ‘echo’ effect. After investigating for several minutes, I was finally able to figure out that the firmware update for the TV had changed the settings for the TV’s speakers from ‘Off’ to ‘Auto’. Once I turned the TV’s speakers back off, everything was back to normal.In the past, before the release of S2, I’d had Western Digital change my SMB settings on my network drive, also without giving me any notification.  Just to warn everyone…not everything that is audio related is necessarily Sonos related.

1
Jamie A
1 year ago
F
Fighter1662Contributor I
asked in Components and Architectural

Sonos Amp Restarts during Show Playback

Watching Chicago PD and Sonos Amp has restarted twice. As restarted before during show playbacks as well. diagnostic code: 1314829805

1
Corry P
1 year ago
D
Downunder85Contributor I
asked in Home theater

Audio Converter- Beam

Recently bought a beam and SONOS sub mini. Unboxed and went to connect to my Girlfriends TV only to realize its a cheap TV and does not offer optical out, only RCA and SPDIF via coax.Has anyone successfully obtained an audio converter for any sonos sound bars, to convert either the RCA or Coax out, into a converter then Optical out using the SONOS supplied optical to HDMI adaptor into the beam?Trying to get an idea, whether using this would work? Or using a HDMI switch with an optical output. This would then mean audio out only for HDMI devices. I am in Australia where we get free to air TV so i would not get Audio out of the Beam for this as this is connected via Coax from Aerial. Thats fine as i really only want audio for movies which will be comes from an external device. Thanks.

2
D
1 year ago
M
mxgContributor I
asked in Controllers and Music services

Not seeing Apple Music playlist in S1 for Play:5

I am a long time Spotify user with the old Sonos Play:5.  Usually I stream to Sonos directly from Spotify app on the phone (although I can do it though the S1 controller as well).  I have been thinking of transitioning to Apple Music.  I used a free third party app to move around 8 playlists from Spotify to Apple Music, and then I created new playlists within Apple Music.  I added Apple Music to S1 as well.  I can see Apple Music playlists through the S1 app, but only those that transitioned from Spotify; I don’t see the ones I created from scratch within Apple Music.  I would appreciate some help. 

4
Ken_Griffiths
1 year ago
K
kw_martinContributor I
posted in Speakers

Can't Find System

I have about 10 Sonos speakers (over the space of 10 years), and now (about 6-10 months ago), I can not connect to any of them. I can see them on-linesudo arp-scan -I eth0 192.168.1.1/24I can ping them, etc., but my android app can not connect to any of them. I should also mention that over the space of 10 years, Sonos has worked very poorly. Don’t touch it; it’s expensive, very poorly supported, and mostly doesn’t work.

2
Ken_Griffiths
1 year ago
R
RavensheadContributor I
posted in Home theater

Sonos Arc Problems

I've just upgraded to the Arc today thanks to the Black Friday deal from the Beam Gen 1 (also have Sub Gen 3 and 2x SL One surrounds) and this Arc sounds terrible! It's thin and somewhat quiet, my surrounds seem massively louder than the arc (I've had to turn them down from +4 to -7 just to balance them) and there's just no punch! My beam Gen 1 seemed much better I'm at such a loss I don't know what to do next. I'm hoping it's just a terrible update as I've swapped between 4.18 and 4.19 I've done the usual retune and this thing is terrible. I'd plug my Beam back in but I've already mounted the new bar and plugged and painted the old screw holes... I guess my next move is to factory reset everything, has that ever worked for anyone? I'm all ears if anyone has any advice?...

5
R
1 year ago
P
PolarPandaContributor I
asked in Controllers and Music services

iHeartRadio Error

Trying to add iHeartRadio and I already have an account, but keep getting the error in the photo. Can’t seem to get it to work. I’ve removed the app restarted my speaker and hasn’t worked. Any help is greatly appreciated.   

5
Airgetlam
1 year ago
F
FlintstoneFredContributor I
posted in Speakers

play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

3
Airgetlam
1 year ago
T
Turtle4360Contributor I
asked in Home theater

sonos Beam wont play sound through the TV

Hi- I have had my Beam and two play 1s connected to my tv for a couple of years and had no problems. A week or so ago, I turned the power point off at the wall to save electricity per my electricity provider’s request, and now it won’t play through the tv. Still works via wifi. I’ve changed from optical to HDMI arc and even changed cables. So I guess my question is, do the HDMI ports on these things ever go bad? If so, would that show up in troubleshooting?

2
T
1 year ago
W
WhescoContributor I
asked in Portable speakers

Connecting Ray to Move speakers

Is there any way I can connect a Move speaker to my Ray so that it can be used to carry the sound to other parts of the room? 

2
W
1 year ago
J
Jeffrey ChangContributor I
asked in Controllers and Music services

Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
D
dvod001Contributor I
posted in Home theater

Sonos Beam Gen2 Placement

I’m looking into purchasing the Sonos Beam Gen2 Soundbar. I noticed in the manual that it should have 30 cm of room on each side. Given my room layout, would it be good to place the soundbar on the edge of my TV cupboard, marked blue? I understand that side-firing speakers should have enough room and not be blocked by the wall. I think that if they were on the edge, the side wall (44 cm) would not block the side speaker.  

2
D
1 year ago
H
HandlebarmoContributor I
asked in Home theater

Sonos Playbar sound dropout

I have a gen 1 beam and recently upgraded my tv from Samsung to Hisense.  Beam gen 1 only has an optical cable.  About every 70 minutes the sound drops out for about 20 seconds and then comes back on.  Didn’t happen with my old tv.  I have done all the software updates and reboots etc.  I am considering upgrading to a gen 2 but worried I will have the same issue.  No dropouts when just streaming music

12
controlav
1 year ago
H
HonzatkoContributor II
posted in Components and Architectural

SONOS AMP Philips Hue HDMI Sync Box

Hi everyone,I have sonos amp and LG UM7100PLB. I wish to make lighting of my livingroom by Philips hue HDMI sync box. But I read it need Dolby Vision or atmos. Does sonos amp support it or TV? Thank you for answare 

1
X
1 year ago
A
Anonymous
asked in Speakers

issues with re-adding a Symfonisk speaker to my system

I have a Symfonisk speaker which I have added some time ago. Due to constant issues with it not being available in the app or for Airplay I have reset it to factory settings and re-added it.everything works fine until the moment when the app tells me I need to register it into my system. This step fails every time.any idea how this can be fixed?thanks

1
106rallye
1 year ago
P
Philthep0werContributor I
asked in Home theater

Using multiple Shops Play 5 speakers from a line in input

Hi, at our football club, I'm currently extracting audio from hdmi (Digital TV, DVD player and Firestick) and sending to a very loud powered speaker. However, despite the very loud capabilities, the sound doesn't travel well through the club, when there are large groups of people.I need to look at a way to have multiple speakers around the club.  So want to take the audio extract (3.5mm headphone connection) and am wondering if I can either a) split it into multiple Sonos Play 5s or b) send to one Sonos Play 5, and then this can be wirelessly shared to the other Play 5s.   (I'm thinking of getting 3 X Play 5s).Would a) or b) work, and further, would the split signal be strong enough or would I need to use any amplifier?

3
106rallye
1 year ago
M
MikomotorContributor I
posted in Controllers and Music services

Implementing 14.19 update has lost my Sonos Playlists

Hi. Just updated S2 (within Windows 10) to 14.19 and now all my Sonos Playlists have disappeared. Any ideas as to how I can get them to show again? (he says, hoping that the years spent building them hasn’t all been lost). The message that comes up is “No playlists have been added to your Sonos Playlists yet”. For clarity, I’m referencing playlists which I’ve built within Sonos, rather than importing in from my Apple Music platform.Cheers,Mike.

9
M
1 year ago
L
LogXYZContributor I
posted in Components and Architectural

Sonos connect streaming to HIFI from phone

I have a Sonos connect wired to my purely analog amplifier (connected to 2 floorstanding speakers through cable).I’m trying to stream Spotify music to the amplifier from my iPhone XS (so that I use the Sonos DAC) but the sound is chopping up (1-2 sec drops every minute or 2). So, no wireless speakers or anything,Sonos connect is on channel 6, router is on 11. I can stream perfectly from the iPhone to wireless homepod speakers so the wifi is not the problem probably. Not sure what is.

11
L
1 year ago
G
Gael 69Contributor I
asked in Home theater

components toslink

Bonjour j ai démonté ma playbar pour changer l entrée optique mais ja n ai pas la bonne pièce pour la changer (dlr 1160 n est pas bonne)quelqu un connaît il la référence de cette piecemerci 

0
G
1 year ago
M
MattJ2210Contributor I
asked in Advanced setups

Adding an Amp to the existing set up.

I have a playbar connected to my Samsung tv using an optical cable, I have since paired a sup wirelessly to the playBar and I use the tv remote to control the volume of the playbar and sub. I have just added 2x architectural ceiling speakers to the same room and connected them to the amp. I went through the setup process but it kept kicking me out the app on my iOS device. I managed to get it visible on the app and manually grouped the amp to the already grouped playbar and sub. The issue I’m having is that the amp will leave the group if the tv is off for a period of time, so I go on the app and add it to the group again, secondly if I change the volume on using the tv remote it only controls the playbar and sub and does not alter the ceiling speakers.I tried connecting the amp to the HDMI port but that made the playbar stop being controlled by the tv remote and didn’t seem to be any better. is there a better way to connect all these components? The amp is located within a cabinet bes

3
M
1 year ago
R
Rohit KContributor I
asked in Home theater

Problem linking your Playbar to your account

I am trying to setup a new Playbar. I keep getting the error on Sonos App on my phone “There was a problem linking your Playbar to your account”.I have tried Ethernet connection between my Playbar and Router and rebooted the router also. Still the issue persists.

2
R
1 year ago
A
ArneJContributor I
asked in Controllers and Music services

My Sonos Stations disconnecting

This happens to me all the time. Amazon Music stations that I have added to My Sonos seem to lose their connection to the station at Amazon. When I go to play the station from My Sonos, I get “Requested operation failed. Please try again.” I can go search for the station and play it from there fine. If I delete the station from My Sonos and re-add it, it plays fine.So I don’t think it’s a networking issue. It seems to be a station identification issue. Sometimes it happens with one or two stations, other times all 10 Amazon stations stop working (again, from My Sonos only)It’s annoying because I have to delete each station from My Sonos, the search for each one individually and add it back.  This happens around once every two or three weeks.Haven’t had any issue like this with Pandora.Any ideas?

7
M
1 year ago
L
lucaseowen1Contributor I
asked in Speakers

too close to radiator?

Is this too close to the radiator to place Sonos One? It’s the only place for surround sound with my couch.

1
armstjames
1 year ago
A
Angel24Avid Contributor I
asked in Speakers

Sonos Five lousy bass using trueplay without depth or forcefulness

Sonos Five the trueplay is lousy the records lose presence and forcefulness even adjusting them do not improve, in Jazz the records have no depth and the reggaeton less and if you turn up the records in the settings the records sound artificial and forced.  It sounds better without trueplay and setting the treble to 2+ and the record to 1+ in case and volume 50, you could investigate please.

1
buzz
1 year ago
D
DeffJeffContributor I
asked in Speakers

Sonos Play 5 Gen 1 and Denon AVR-S650H

I have a Denon AVR-S650H receiver which has wifi/bluetooth capabilities. Can my Sonos Play 5 Gen 1 connect to this receiver via wifi/bluetooth without additional hardware? Trying to connect as rear channel speakers with no success. I do not want to connect via cables or cords to the receiver. My research efforts found that I may need the SONOS AMP

1
106rallye
1 year ago
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