Hello Everyone,

I am an avid fan of Sonos since beginning thanks to my father but now I'm getting real frustrated over a matter.

I have TCL 43c645 tv that I bought last year and just bought Sonos Beam (Gen 2) with my first paycheck after university.

Tv recognizes Sonos when I do the setup via app and connect to an Arc HDMI with no problems but there is simply no sound.

I have factory reset the soundbar, plugged everything off from the TV (the Nintendo Switch, PS5 etc.) tried to do it again only with Sonos connected to TV. No result.

I have checked the CEC and also approved it so that should also be fine.

I am running out of options and this is simply very sad for me as I am losing my trust in Sonos :'(

P.S. The initial setup with the app to my phone was already a nightmare but that's something else, that one got fixed :)

Funny enough I have no problems playing music from the Sonos app (Spotify) to my Beam Gen 2 Soundbar.

Thanks for the help everyone in advance! Please help this community member of yours out 🥺