Get help and assistance with your Sonos system

I have done a factory rest and connected my Sonos one gen 2 to the network. It then says the message in the image I have attached. However, there is no system settings in the app. I see a settings icon in the top right but it doesn’t let me click it. Any advice?

Beginners use of Sonos App. I’m sure there is a simple guide to the Sonos app. for OIS? I get lost very easily; can’t ‘re-find’ topics…! What’s the best, simplest place to start learning about the Sonos App.? Then, I guess, there must be a simple overview article somewhere with setup/management instructions that cover everything (without getting bogged down)?

product longevity: i have some Mordaunt Short speakers, getting in for 40 years old: they still play music competently, i worry that my sonos system (sub, beam, five, play one and one’s) will be made redundant by the manufacturer upgrading the software (profiteering): should I revert to old style speakers?

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

I notice the volume level is significantly lower when playing music via Spotify on my phone or via the Spotify integrated in the Sonos app. Is that normal? I installed the Spotify app on my Google Streamer and the music level is much better with that and mirrors the TVs reference level. Is there a setting I am missing? I don’t have a volume limit and even use lossless. Please advise.

I am streaming with a hardwired (1Gb/s) Nvidia Shield Pro passthrough to a TCL 65QM851G TV. My new Sonos Arc Ultra is plugged into the eARC port of the TV and the TV is set to passthrough to the Arc Ultra. I also have a pair of ERA100’s for surrounds. The Sonos gear is connected to a 5G wifi network. The system plays/streams PCM stereo content with no issue but when I stream any type of Dolby content (Dolby Atmos or Dolby Plus 5.1) it plays awesome for about 5 minutes then the sound starts to drop out very briefly about every 1-2 seconds. If I pause the stream for a couple seconds and restart it, the cycle repeats, 5 minutes of awesome sound then the dropouts restart. What can I do to rectify this issue?

I use "Alexa" and my Beam 2 repeats the instruction eg "playing BBC Radio 2" but then it is silent.  I have reconnected to my wifi, reloaded my music services and the sound works fine for the tv. What more do I need to do?

My sonos amp only has 2 of the 4 speakers working. I cannot find anywhere to view the speakers if there is that facility. I have turned it all off and wifi then rebooted and plug in speakers again and that has not worked.

I have a Sony Bravia and Apple TV 4K and use a Siri Remote Apple TV IOS has latest update 26.3. I had been using Apple TV remote to control volume for a very long time. This is an RF remote as is the Sony remote both would control. Out of seemingly nowhere, the remote no longer controls volume. The Sonos is connected to the network by Ethernet and to the TV by optical audio cable. Sonos indicates software is up to date. I have tried the following:Reset the whole Sonos system by unplugging and disconnecting the optical audio cable. I used the app to set everything up and it goes well until the remote set up. Neither remote will pair up!I reset the Volume Control setting in Apple TV from Auto to TV via IR as some suggested. Still nothing.  It appears that it is somehow powering on when the Sonos when I turn on the TV because I turned off the playbar multiple times and it keeps turning back on and playing sound at a lowered volume I previously left it on. 

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

Hi all,I tried many time after updating to iOS 26 and wanted to connect with Sonos app to my Sonos play 1. But it does not work and even when I connect cable it works but once I take out the cable again it is gone and not working. Anyone know the issue ? Thanks 

My sonos amp only has 2 of the 4 speakers working. I cannot find anywhere to view the speakers if there is that facility. I have turned it all off and wifi then rebooted and plug in speakers again and that has not worked.

I’m new to Sonos:Want to know steps to st up FIVE line-in direct to analog TV headphones… Whilst still being able to include FIVE with full Arc system downstairs via Wi-fi.Whenever I include FIVE with Wi-fi, then switch back to line-in source, the FIVE is disconnected from line-in (& hard to reconfigure).

New to Sonos:Arc Ultra sound, sub & Era 300: how to (regularly) change individual volumes of Era300 without disturbing overall surround sound (i.e. I want to bring up the volume of Era300 at times, but keep it in the overall surround system)?

I have an Amazon Fire TV stick and I would like to hear the TV audio through a Sonos AMP. I do not plan on adding a soundbar. The entire setup will consist of only the amp and a pair of sonos in-wall speakers.I found an old article (5 years old) detailing how to extract audio using an HDMI audio extractor along with a sonos optical audio adapter, which seems rather archaic…So I have 2 questions:Could I just connect the Fire TV to the TV and using the HDMI/ARC connect the TV to the AMP? Would I be able to adjust the Sonos volume though arc? Could I then still create a group in the Alexa app combining an echo device to the amp to stream music trough it WITHOUT using the sonos app? How would that work if I’m already watching TV and play music through Alexa at the same time? 

I screwed up and added my new Era 100 to its own system, not the current system that my Beam is on.I keep trying to forget the system for the Era but it stays there. I added another era 100 to the original system  Am I screwed?

Each time I turn on Sonos radio, or change stations, it plays for a minute or so, then jumps back about 20 seconds & repeats what's just played. Just once each time then plays normally.Anyone else had this issue? Any suggestions for a fix??I tried resetting both speakers (One & Roam). Haven't reset modem as I'd then have to set up all other 'smart' things.Thanks in advance!