Get help and assistance with your Sonos system

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

I've disassembled my Sonos ZP90 ZonePlayer to replace some capacitors on the power board that I believe are preventing it from powering on. However, when I got inside and inspected the board more closely, I spotted a couple of things I'd like to get some advice on. The red circles show where some solder has bridged between some components. Is this intentional? Would this be enough to stop it working? Can anyone check their power board to see if they have the same? On the left, the three pins are for a TLV43 transistor.Thanks 

I have arc ultra, era 300 as surrounds and brand new sub 4 (which replaced sub mini) . I had mixed feelings regarding sub 4, comparing to sub mini, so I tried frequency sweep with surrounds off. I found that sub 4 works perfectly at 30hz but then there is hole between 33- 45hz, there is almost no rumble (in fact sub drivers stop) Checked in some places in room (sub crawl etc), with on and off trueplay, with loudness off and on - there is always poor response between 33-45 hz. Sub rumbling at 30hz, the rumbling is gone and then at circa 45 returns….To be clear: made multiple tests (after full factory reset, fresh advanced truplay calibration and after last update), and tested sub with stereo par of symfonisk bookshelf gen 2. Always there is  hole around 35 - 45 with total lack of drivers response at part of frequency range (in music when cutoff frequency matters and in only LFE (dolby 5.1) sub frequency tests.I understand that room geometry matters, and maybe truplay mu

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

At about 0830 hrs GMT today my Sonos S1 system suddenly stopped playing. I was prompted to open S2 app as the only device found was my Roam 2 which uses S2. I have done all the usual things several times: Unplugged router, unplugged all devices and then re-connected them all,  pressed buttons to get orange lights flashing, but this time nothing resolves the issue.  It appears that something may have been initiated by Sonos, by accident or design, to encourage (force) S1 users to move over to S2.  Is anyone else experiencing this? 

Hello,I cannot find a way to set shuffle for Alarms for youtube music playlist. please help. 

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

For some reason my play bar began emoting a repeating tone. The play bar wasn’t being used at the time. None of the Sonos devices were in use.

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp.  Will they be covered under warranty?

My inline service isn't coming over the Sonos speakers, even though it shows the sound is playing in the app

I recently bought a new Nighthawk router.  I have an Arc on one tv and a Beam on another.Both speakers are still working great.When I open the Sonos App, neither shows up.From what I can tell, I need to change the WIFI info stored on the Arc & Beam to the new Nighthawk.I can’t seem to make that happen using the app itself, but have read that if I plug the Arc into the Nighthawk with an ethernet cable, it will transfer the new Wifi info to the Arc, which in turn will update the Beam.I will then be able to see them in the app.Sound right?I don’t want cause problems since they’re working fine at the moment.Thanks in advance for your help.Steve

I am new to Sonos and want to adjust the sound characteristics of my Roam 2. I can’t seem to find it. - Paul

I am pretty cdrtain this has been asked before but I cannot find any reference to it so here goes:-My HDMI cable connecting my LG TV to my Sonos Beam has developed a fault (picture below), what is the best high speed HDMI cable that is compatible with my system please? 

Is the new Era 100 SL compatible for stereo pairing with any older speaker?

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

This app should be offered by Sonos; it's terrible.