Get help and assistance with your Sonos system

Hi,I am having an issue where one of my speakers does not always show in the app after it has been idle for some time.Restarting the app usually fixes it, but it keeps happening again. The speaker is powered on and connected to the same network. Is this a known behaviour, or are there settings I should check to keep it visible?

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. 

I am aware this feature request has been raised many times in the past, but the threads I found are now closed to further comments, so I am posting a new one here.I recently bought a Sonos Era 100 and I have been loving it so far. One enhancement I would really love to see, though, is more consistent loudness between tracks when listening to Spotify (especially playlists and shuffle).For reference, I also use a WiiM Pro streamer to listen to Spotify. WiiM added a toggle to enable/disable Spotify volume normalization in 2025 (*1), and it significantly improved the listening experience. As much as I love my Sonos, WiiM remains my go-to streamer when I need consistent loudness and don't want to keep manually adjusting the volume for each track that’s too quiet or too loud. I would love Sonos to offer feature parity here so the Sonos experience remains fully competitive.What I am requesting:Please provide a user-facing option for volume normalization when u

I can’t play my music in my library on my computer on my Sonos system. I’ve updated my son is up and I have updated music library 

Music Fades IN & OUT, randomly and repeatedly. WiFi Connection is flawless. Software UpToDate. what now ?

On the 21st December 2025 my surround sound One SLs stopped playing and in the app it did they could not be found. I reset them and re-added them and they both updated to 92.0-72090. They then would not add as surrounds to my Arc Ultra so I,reset this and re-added this. This also updated to 92.0-72090. This version isn’t mentioned here - https://support.sonos.com/en-gb/article/release-notes-sonos-system-updates Anyone know why this version is not mentioned and why I had to re-setup all 3 speakers?

I'm using Apple Music with a Sonos setup consisting of Arc + Sub + two Era 300 speakers.When I play the following album, playback consistently halts mid-track, and the Sonos system becomes completely unresponsive—as if it's frozen. After a short while, it recovers as though it had rebooted.https://music.apple.com/jp/album/tchaikovsky-the-sleeping-beauty-childrens-album-piano/1825381287(Tchaikovsky: The Sleeping Beauty; Children's Album; Piano Sonata, Op. 80; Theme and Variations, Op. 19/6 – performed by Danil Trifonov)If you're using Apple Music, could you try playing this album from the beginning and see if the issue occurs?(not via AirPlay, but directly from Sonos App) In my case, the problem happens 100% of the time, although the timing varies. It usually doesn't take long to repr

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos

Multidecade sonos owner.  I've seen tunein stations come and go.  I've had issues playing certain stations on S1 because it didn't support the stations bitrate (radio dismuke) but was fine on S2.I've a problem with a specific tunein station called “radio synthpop”.  It queues, it plays TuneIn ads, it shows the song playing, the song playing updates when the next song starts -- but not one hint of audio.  I can play it through a browser no problem.Can someone do me a favor and see if you can reproduce this by loading this station?I can't post the image of it (sigh) but it's purple, green, and white.  SynthPOP RADIO “Tu Defecto... Perfecto".https://tunein.com/radio/Synthpop-Radio-s190690/

I have a Sonos system with 2 Amps and two small speakers I am getting continuous dropouts. I tried to change the channel, but this is great out and I can’t change it. What can I do to fix it?

Sonos Roam charge time with a 75W charger takes 30 minutes from dead. Do not buy if you want to watch a basic device take forever to turn on. 

Bonjour,J'ai 2 sonos one associées en paire stéréo + 1 move 2 dans mon salon de 40 m2.J'ai regroupé les 3 enceintes dans la même pièce dans l application + dans le même groupe.Je parviens à régler le volume sur les 3 enceintes en même temps via l'application mais pas via les boutons physiques. Je parviens à réduire et augmenter le volume sur les 2 one en stéréo avec les boutons mais pas avec la 3 ème (move 2).C'est quand-même assez pratique de monter /descendre le son sans recours à son téléphone.Savez vous si c'est possible ?  Si oui comment faire ?Merci

My arc ultra is connected to my Samsung TV by ehdmi and works fine. I can set up my Era300s (2) as stand alone speakers but when I set them up as surround with my arc ultra it shows connection issues with the eras. Any advice would be greatly appreciated. 

I currently have in my Mancave a Playbar, 2 Play 3’s and a Subwoofer.  They all sound great.  In another room a floor away, I have 2 Play 5’s, Gen 1 -- well past their prime.  I have just now upgraded to Sonos FIves (but have not yet installed them) and my thought is to take the Play 3’s in the Mancave and move them upstairs and use the new Sonos Five’s in place of the Play 3’s as rear speakers in the Mancave. WIfe doesn’t like the size of the Play 5, Gen 1’s in “her space” anyway.  Smaller Play 3’s would probably be acceptable.  Conundrum is what to do with the existing Sub?  Can the new Sonos Fives co-exist with the existing Sub or is the Sub now useless. 

It’s clear the direction of travel for the app is cloud check-ins before providing local services. Why else would we have to close - reopen the app constantly when in decent WiFi range?as a customer of some duration at this point I have been debating whether I’ll add/upgrade and I’ve not pulled the trigger. Reasons? I no longer trust Sonos. It’s been a long time since this mess of an app was pushed on us and it’s still architecturally not customer focused. It’s all about subscription future for investors.  there is no positive direction of progress now just a slow attempt to fix what was broke. Can’t change volume? Crash the app. Great. You know my mum used to be able to use this stuff. Now it’s a usability disaster, and that was your thing. I have a medium sized install - but a significant cash value to me - and frankly it’s a year away from  a  pivot to another less proprietary co. oh and the fact you offer sale % off greater than

I own a Sonos Arc Ultra and two Era 300 speakers. I would like to use the Arc Ultra together with the two Era 300s as a home theater setup, but also be able to quickly use the two Era 300s independently as a stereo pair.In my experience, the sound quality of the two Era 300s in pure stereo without the Arc ultra is significantly better for music listening than when all speakers are combined in a home theater setup. Unfortunately, switching between these two use cases is currently not quick or convenient. I would strongly appreciate a feature that allows multiple setup presets to be saved and switched between. Ideally, these presets would retain their individual Trueplay tuning settings. For example: When I want to watch a movie, I select a “Home Theater” preset, where the Arc Ultra and the two Era 300s play together. When I want to listen to music the next day, I select a “Stereo Music” preset, where the Era 300s automati

Hi, I’ve recently upgraded my soundbar from Beam 2 to the Arc Ultra and I’m finding, when watching movies that the soundtrack element is very low in the mix.  I have the Arc Ultra paired with two Era 300s and a Sub Mini but I seem to be getting very high levels for sound effects and very low volume levels for the music score.Is there anything I can adjust to beef up the music?