I’ve been a SONOS Connect user for about 5 or 6 years and generally it's been pretty good. Recently, however, Ive had a number of errors from skipping tracks, tracks stopping part way through etc. etc. - others have also reported similar errors.
It got so bad recently that I decided to add my Apple Music folders (on an external drive) to my SONOS system. This worked pretty well to start with - except for the awful interface. At least everything I selected played!
I then added some music and tried to update the Music Library. It failed (can’t remember the exact error). I couldn't play anything from the Music Library. (Note: at this point I updated MacOS as I had an update waiting).
I decided the best course of action was to delete the Music Library and add it again. Eventually I deleted the library - though this wasn’t that straightforward but eventually it went.
Now I can’t add the shared folders to my SONOS system. The error I’m getting is:
“Unable to connect. Check the username and password”
Naturally I did this - but I still get the error. This is on my iPad using the S2 Controller.
On my Mac, using the SONOS App, I get the error “SONOS was unable to add the music folder. Unable to add the shared folder ‘computer/pathname, music folder’ to your Music Library (1002).”
I’ve trie calling SONOS Support but they seem to be extremely busy - currently waiting for a call back.
Does anybody have a solution to this problem.