Get help and assistance with your Sonos system

I have my own preamp that switches between phono and TV. This feeds the line input of a Port. This setup enables synchronized sound in three adjoining rooms. This works well, but I want to add a soundbar for enhanced dialog from the TV. The problem is getting everything to synch. Another problem might configuring Sonos to understand the three channel setup.

How on Earth do you clear music on this new AppWhere has the clear Queue function gonei can’t stop music from playing 😡 

Deezer is my streaming service of choice. It is displayed in the App (latest version) and on the Windows PC App but it is not available from the web/browser version. Does anyone have a suggestion on how to fix this?Here you can see the services the web app recognises:And here, in the web app you can see Deezer playlists playing…Your confirmation number is: *************.Moderator edit: Combined posts, recorded and removed diagnostic number

Tengo conectada mi barra Sonos Beam Gen 2 a my tv LG nueva ,pero cuando conecto mis auriculares sony a la tv por bluetooth se conecta pero en 10 segundos se desconecta y salta la Sonos Beam Gen 2 y lo mismo me pasa si conecto los altavoces de la tv.Alguien tiene alguna solución muchas gracias Moderator edit:Google Translate-I have my Sonos Beam Gen 2 bar connected to my new LG TV, but when I connect my Sony headphones to the TV via Bluetooth it connects but in 10 seconds it disconnects and the Sonos Beam Gen 2 skips and the same thing happens to me if I connect the speakers from the tv. Does anyone have a solution, thank you very much

Bonjour, J’ai voulu reconfigurer mes Sonos dans l’app car ils avaient disparu. ( 2 sonos five, 1 sub et la barre Arc)les 2 fives et le sub ont été configurés avec succès. Mais la configuration de la barre a été un échec. Lors de la configuration de la barre (clignote vert),aucun  « carillons sonore » n’est émit de la barre.Ensuite L’app me demande de se connecte au réseau du sonos mais un message d’erreur survient « impossible de se connecter … » puis « un problème est servenu lors de la configuration ».la barre est bien câblée, fonctionnait avant la reconfiguration. J’ai essayé de reboot la barre, de redémarrer le routeur,… La configuration reste pour cette barre toujours un échec.avez vous une solution a ceci afin de pouvoir reconfigurer la barre et ainsi l’ajouter dans l’app ?merci Moderator edit:Google Translate- Good morning,I wanted to reconfigure my Sonos in the app because they had disappeared. (2 sonos five, 1 sub and the Arc bar)the 2 fives and the sub were successfully confi

On the IOS S2 App (S2, buid: 80.04.04-release+20240627.fa7966dd1) , I am able to browse, play content from my Plex server.   However, searching the Plex music library gives this error:An error occurred with Plex.  Try again later.The Sonos application (version 16.2, S2, build: 79153290) on MacOS works fine for searching my Plex collection.  I don’t think that this error is coming from Plex.I switched to Plex for my personal library because I could not search anymore since the May updates.I am not a happy Sonos user since May 2024 when the new version of the app has come out.   Sonos should have done more beta testing before releasing.    The new version is flaky, buggy and slow.

Wir haben unsere Sonos Geräte neu mit dem neuen wlan verbunden und nun können wir die Lautstärke nicht mehr mit der tv Fernbedienung regeln. Nur noch über die App. Was kann ich tun, dass wir das wieder können?  Moderator edit:Google Translate-We have reconnected our Sonos devices to the new WiFi and now we can no longer control the volume with the TV remote control. Only via the app. What can I do so that we can do this again?

In the new app, when starting Deezer Flow, Sonos treats the flow as a radio station: No scrolling is possible within songs, there is no back button and it is impossible to see the list of past songs.  this worked perfectly in the old iOS app.  Flow is THE central way to play music on Deezer - and the new app fundamentally broke it.  @Sonos: when will this be fixed?

The controls are not intuitive on my phone. Slow to respond. Volume goes down between use.

the latest update is not great, evertime i try to put music on in more than one room a msg saying “ canot connect please try later” very annoying 

HiI have discussed this matter with a Sonos rep twice and advised to check updates. I need some real customer service please.Prior to the new app I had dozens of Sonos playlists created over last 5 years. They worked splendidly. When I navigate to Sonos Favourites I hit the ‘Playlists’ view all and I see just one playlist !Please advise the method to use to view all playlists as per the S2 version (pre new app). Note I am using an iPhone and iPad.Special note that I have a Mac which is not updated and I can view and use all my playlists.If these playlists  have been swiped for good this would certainly be a huge loss for me. My future reviews and referrals to friends would highlight that Sonos used to be absolutely great and is now below par.

Again and again.... No connection while I am listening to the music. Not able to change music when I wantVery bad app update.... How to fix??? P'ease new version!!  

Sonos Arc loses network connection daily and sub won't connect at all.  Says "needs update" on the app and then won't complete the update with just "something went wrong' message.   

Hello all I have this unit can it be linked up via Bluetooth to my android phone please so I can play music through speaker system .Also I've programed the wrong remote control into the setup how can I delete this and setup the correct remote .Best Stacy  

From the look of it apple will update airplay2 soon and we will be able to get dolby atmos from airplay2! https://www.digitaltrends.com/home-theater/spatial-audio-airplay-dolby-atmos/?amp this means i guess we can dolby atmos music without relying on sonosnapp? No pun intended, for my spotify or general music playing i almost go to airplay2 by default maybe because it’s an old habit.  what do you guys thinl?

I have alarms set each day at different times. They were working. Now, when I toggled the alarm to OFF, the next day, they came ON at the same time. What’s the option, delete and hope it works next time? So many fixes, still so many bugs in this app roll out. 

Tidal has a “My Daily Discovery” which is categorized as a “daily updated mix”.  Basically every day it suggests songs based on my listening experiences.  Mostly it offers music that I often sent to my collection (Sono’s won’t let us play that as a playlist in new app!!). My question is I can pin it, but it does not change daily.  Same with “My new arrivals”.  These are two services I use frequently and yet to fine a way to do so on the sonos app. Thank you!

Can the black shipping bag remain on the Sonos Five while in use? I’m putting two Fives in a finished and temp controlled garage man cave that may have a little dust from time to time. 

I purchased 2 new Move 2 speakers with the hope that I could travel with them. I took them to my friends house and wanted to add them to her network/system so we could play them by the pool as part of her existing setup. I can’t figure out how to get them to add as new speakers to her system. Is this possible? If so can I return home and have them automatically reconnect back to my home system?

My SONOS life goes back to the ZP80/ZP100/CR100 days. I'm currently running an S1 system with 9 Zones (sorry, Rooms), including SONOS speakers and SONOS interface boxes driving powered and un-powered non-SONOS speakers. I have no serious complaints with my current setup, but always assumed that sooner or later I'd decide to upgrade to S2 in order to use some of the newer SONOS equipment. In fact, I had several thousand dollars worth (yes, even after the 30% upgrade credits) of S2 gear in my sonos.com shopping cart with finger poised over the "Place Order" button when I stumbled upon the firestorm surrounding the May S2 upgrade. My shopping cart is now empty.I'm neither a network nor audio engineer, but I've spent over 60 years in IT and know a bit about both of those fields and more than a bit about large-system evolution, distribution, and support. I figured I'd just monitor the discussions here on the SONOS forum and on reddit and Facebook and watch for the dust to settle. The dust r

Hi, since the new app is the worst app on the app store, how the heck I can add new speakers to my existing system since the app is not allowing me? Thank you.

The left rear works fine. Right Rear…sounds like dead air. 

I am now going to ditch Sonos products as they are causing too much stress.  All I want to do is play music and the App never works, speakers don’t work, it is absolute total rubbish.  Anyone who mentions Sonos to me I tell them to steer well clear - it is a total disappointment.

Hi,I have created an Amazon music unlimited account and I've One doubt regarding the music quality.I've a Beam Gen 2 + Sub Mini + 2 Ones and I've seen that I only get Dolby Atmos if I send the music with the Sonos app. If I send the music using the Amazon music app I can't get Dolby Atmos sound.Do you have the same issue?

Hey all,     I have looked at everything I can about Ubiquiti and Sonos, but continue to run into issues.  Here is my setup: Sonos AMP hardwired to a USW-Lite 16 PoE into a USW-24-POE- into a Dream Machine.  I have everything set to STP.  I am able to get an IP address to the Sonos and it shows up in the topology map.  When I try to configure the AMP, I get to the point where it says push the connect button on the back and it just never responds.  I set up a different very dumb network and did the same thing and had no issues so obviously the ubiquity is the problem but I don’t know where to go from here.  Can any of you advise?