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I’m sorry but I am absolutely bloody furious.

When the new S2 app came out I abandoned it within minutes and have been using an older version of the app (via APK Library).

Yesterday when on the Windows app it told me I had to upgrade my system. It gave 2 options - upgrade Now or Later. Click on Later and….the screen just reappears. I couldn’t use my system until I had upgraded, so I did. Windows app continued to work OK.

But I then discovered that I had to upgrade the Android app, so reluctantly I did.

All my favourites are greyed out. As are my Playlists.

So I’ve come to a grinding halt. How on earth do I play the stations I’ve been playing for years via the Android app. 

Any why, for F’s sake, do I have to sign into my Sonos account to check Network, even just bloody date and time.

So effing frustrating.

Sadly, once you’ve upgraded to firmware 16.3 or later, which it sounds like you have from your post, the older versions of the S2 app will no longer function at all with the upgraded speakers…

If you use local libraries, then none of that shows up in recently played, and if you haven’t got re-indexing scheduled, don’t re-index or it’ll make a right pigs ear of compilations and any other album where you’ve tagged contributing artists and it doesn’t match the album artist. 

All is not lost though, shortly someone will be along to tell you it’s all your network’s fault and if you don’t spend hours on a helpline doing your penance, you are unworthy of further help until Lord Spence is made a Saint. 

Thanks @Ian_S that’s, ahem, really cheered me up ;-)

I seemed to have no option but to upgrade, if I selected ‘Not Now’ then the screen just refreshed.

I had ordered a Sonos Port earlier today to replace an ZP80 as, and can you believe I actually considered this, I thought I’d move the 3 items on S1 to S2 which entails replacing an ZP80. But then I saw what passes for an app and was just in time to cancel the order.

So there you have it, Sonos, you are now losing sales because of your crappy app.

So… the very latest iOS app update now contains the S2 to S1 downgrade tool again. (Don’t know how well it works) So, you may be able to restore your system back to S1 levels and go back to enjoying it again through the S1 app… I think that you can also downgrade a new Port to S1 as well. 

That may be a better route forward whilst they chase the gremlins out of the new S2 debacle.

@Ian_S Downgrading everything to S1 - you know, the version of the app that still works - sounds a great idea. Except I’m an android user so need to…...wait for that to hit the new S2 app

sigh!

The release notes don’t say that the tool is specifically for just iOS…

Are you on 80.06.04?

I’m sorry but I am absolutely bloody furious.

When the new S2 app came out I abandoned it within minutes and have been using an older version of the app (via APK Library).

Yesterday when on the Windows app it told me I had to upgrade my system. It gave 2 options - upgrade Now or Later. Click on Later and….the screen just reappears. I couldn’t use my system until I had upgraded, so I did. Windows app continued to work OK.

But I then discovered that I had to upgrade the Android app, so reluctantly I did.

All my favourites are greyed out. As are my Playlists.

So I’ve come to a grinding halt. How on earth do I play the stations I’ve been playing for years via the Android app. 

Any why, for F’s sake, do I have to sign into my Sonos account to check Network, even just bloody date and time.

So effing frustrating.

Upgradation is necessary, because developer team always thinks of betterment and to give optimum results upgradation is key. 

It’s really frustrating when updates cause more problems than they solve, especially when it disrupts something you've relied on for years. Losing access to your favorites and playlists is definitely a pain.

Solution:

1. Clear the App Cache: Sometimes, clearing the app cache in your Android settings can resolve issues with grayed-out items.
   
2. Reauthorize Services: Go into the Sonos app settings and reauthorize any music services you use. This can sometimes bring your favorites and playlists back.

3. Rebuild Playlists: If your playlists are still missing, you might need to rebuild them manually, which I know is frustrating, but it could be a temporary fix.

4. Contact Sonos Support: For the account sign-in issue, try reaching out to Sonos support—they might be able to provide a direct fix or at least help with the date and time settings without needing a full account sign-in.

Hopefully, these steps help get your system back on track.

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