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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18812 Topics

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Dave HereContributor I
asked in Speakers

Play:1 won't play through either Spotify on Android or Echo Show

I tell Spotify on two different Pixel 6s to play music on my Play:1 speakers and it thinks it’s playing but no sound. Same if I ask Alexa to play via Echo. I can see SonosZP on my network. I dropped speakers from Alexa and Sonos app, I have unplugged and plugged in again, same result. Any ideas?

3
D
1 year ago
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DebhgrtyContributor I
asked in Home theater

Sonos shouts at us after system turned off.

We're having a huge problem with both our speakers. After the TV is shut off (a Sony), and after about five minutes, we get three VERY loud squawks--so loud I jump. The Geek Squad has been out three times but can't fix the problem. Any ideas? This happens on the Arc and the larger one.

9
D
1 year ago
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riemersContributor I
asked in Controllers and Music services

Sonos HD still filled with commercial spam

So i was getting really tired of the adds on the Sonos, i cannot switch between stations without being spammed with ads. So up comes Sonos HD Radio, i do a trial and i still hear ads on every station and even still in my own language so it is still targeting me.So even that Sonos HD promises no ads, i think the stations on their own add ads at the beginning too so that means Sonos HD can never deliver because those stations still place ads in front of them making the HD useless in my opinion.The only thing that does work is to just lower the volume to 0% and leave it on, then raise the volume when i want music again. I know this uses up bandwith but hey, people do crazy stuff to avoid those freaking annoying ads.So if anyone has the golden nugget here, please mention it :) excuse me for my “annoyance”Thanks,Erik

2
R
1 year ago
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ST052438Contributor II
posted in Home theater

Dolby atmos discs cutting in and out

Hey Guys, just wondering if anyone else has the same issues or a potential solution. when playing Dolby atmos discs through my LG OLED and Panasonic 4K player, during loud scenes the sounds pops in and out intermittently for about half a second. During quiet scenes, I experience no drop out and I have no issues when playing Atmos tracks through streaming services. I’ve tried changing HDMI cables and 4K players with no improvement.  any suggestions would be great  cheerssteve 

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Jamie A
1 year ago
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keithsTrending Lyricist I
posted in Controllers and Music services

Connecting to s Synology media server

Synology DS920+ issues with Sonos.Sonos was working fine with the Sonos Music Library pointing to a share on a Windows 2012 server.Sonos could see a MediaMonkey shared library hosted as a service on a Windows 10 (and 11) PC.Sonos could see a Window Media shared library hosted on a Windows 10 or 11 PC with media streaming enabled. With a Synology DS920+ NAS added:Sonos works with the Sonos Music Library pointing to a share on the Synology NAS, so at least I can play some of my music (my main collection is too big for the Sonos Music Library). I THINK I could do this without the NTMLv1 SMB1 hack below, but may be wrong.Sonos cannot see the Media Server library on the Synology DS920+.Sonos cannot see the Plex Media Server library on the Synology DS920+.Other PCs on the network can see both the Media and Plex servers.My Sony KDL-40W705C can see both the Media and Plex servers.Sonos does not, however, see the Twonky Media Server on my aged Zyxel NSA310Adding the Plex service to Sonos does n

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Jamie A
1 year ago
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BertrandMContributor I
posted in Controllers and Music services

Unable to connect to Freebox NAS in SMBv3 (with Sonos S2 14.19)

Bonjour, Contrairement à la release note de Sonos v13.4.1 qui indique la prise en charge des protocoles SMB2/3, mes Sonos S2 en v14.9 n’arrivent pas à se connecter au NAS de ma Freebox Revolution si je la configure pour utiliser SMB2/3. Est-ce que quelqu’un a rencontré également ce problème et a trouvé une solution ? Merci pour votre support.

2
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1 year ago
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ShineeContributor I
asked in Speakers

One SL stop playing music after one song of an album stored on android phone

Hi,I encounter a problem with my sonos One SL.My One SL stop playing after one song of an album (store as MP3 on my phone : Samsung A52S Android V12). All the album is on the playlist, and music starts again when I unlock my phone and go on the app.I have no problem with radios so far or others music applications. I check all Android parameters for sleep mode, application not used, battery saving and everything is disabled. My WI-FI settings seems OK.I check different topics but nothing solve this issue.Any idea what can be the problem ?Thanks for the help.

2
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1 year ago
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Msb91Contributor I
asked in Home theater

Beam and LG not connecting

Hi - Trying to set up my LG TV (an older TV) with my beam via the HDMI ARC. TV has option to use external speakers with the ARC. Beam works, and has worked using HDMI on previous TV. Only thing I can assume is the HDMI isn’t compatible with ARC? But not sure that’s “a thing”!any help much appreciated

1
Jamie A
1 year ago
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Ann-SophieContributor I
asked in Speakers

Connection Sonos Play 1 with Xiaomi Mi Smart projector

Hello,I would like to connect my Sonos Play 1 that is from 2018 to a video projector Xiaomi Mi Smart that has a bluetooth connection, a usb 2.0 port , hdmi port and a jack port. Do you think it is possible to connect?Thank you!

1
UKMedia
1 year ago
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BittAvid Contributor I
posted in Controllers and Music services

Tune IN Station appears on S2 app for Arc that is not wanted

The problem is minor and just started on its own, I do not play this station, it is not a favorite, nor is it a recommendation.FM Revolution is a station on Tune In that is from Buenos Aries. It is not a favorite, I have never picked or played that station. It’s the same dial # as KINK FM in Portland Oregon which I do listen to. 101.9 fm. That is the only thing in common.Yes, it is still showing up on my Arc playbar in the S2 app as the last thing played. This happens most every day and after the TV had been on.Tune In has no phone service support and have not been helpful via email. I am just not sure why this has happened. 

3
J
1 year ago
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JteganContributor I
posted in Controllers and Music services

cannot connect to vodafone wifi

I got a new modem from Vodafone. Sonos one won't connect to the WiFi. All other devices in the house working fine. 

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J
1 year ago
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Mborkow31Contributor I
asked in Home theater

Xfinity Stream on FireTV

I’m using an Insignia FireTV and some apps, despite S2 reporting a dolby digital signal, will NOT send sound to my rear speakers.  I’m using a Playbar with a connect Amp feeding surrounds.  Some apps like Netflix work perfectly, but others such as Xfinity Stream and Paramount Plus won’t send sound to the rears.  I tried streaming the same exact content via Roku ultras and it worked.  Anyone experience anything similar?  I’m leaning towards this being an issue with the apps or the tv itself but figured I’d start here. 

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Airgetlam
1 year ago
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SheaflazioContributor I
asked in Home theater

Lost connection

Help I have a beam gen 1 and 2 one sl as a basic home cinema system. The connection between the three keeps droppingI keep factory resetting the one sl"s, one shows then when I connect the other both diappear. I can tell you how many times I have rebooted. It has worked fine for months but recently (updates?), nothing works. I am so frustrated that I am close to chucking them in the bin! The Best I get is 2 showing in the app but not all three! When connect the third, that's when it goes wrong. Any suggestions as this is supposed to be plug n play. The router is WiFi 6, in the same room and no physical barriers, so don't pass the buck and blame the router. Help 

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buzz
1 year ago
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Jill1971Contributor I
asked in Home theater

Mounting ARC under Frame TV

Hello,I have a 75” 2022 frame tv mounted on a concrete wall above our fireplace.  i purchased the Arc soundbar to mount under the tv and wondering how close to the tv i can mount it.  the directions say 5.5” and i’ve read in the forum 4”.  Is the reason for that distance so the uplifting speakers don’t block with the tv, cause if that’s the case the frame tv only protrudes 1” out from wall so I don’t think there would be a blockage?  I’d rather mount it 1-2” below the tv if possible.  I have 2 OneSL sitting behind our viewing area as well. Thoughts? Thanks, Jill

2
J
1 year ago
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JoltfitnessContributor I
asked in Controllers and Music services

interval timer

I have Sonos speakers in my gym and need to use a interval timer for some of the workouts. We use android tablets so we can’t airplay and need the freedom of Bluetooth so we can’t line in. Is this possible ?

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buzz
1 year ago
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DavidB22Contributor I
posted in Controllers and Music services

Problems streaming certain songs in Apple Music

I am having trouble streaming all my songs in my Apple Music playlists. In my Apple Music app, they are all available and can be played. In the Sonos app, certain songs are “greyed out” and not available. The album artwork is not there either, it has a symbol that looks like the Saturn planet.It’s getting very frustrating using Sonos when all my music is not available.Any help is much appreciated!

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Airgetlam
1 year ago
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johnnyn8900Contributor I
posted in Components and Architectural

Delay between port and one

Hello I have in my kitchen 2 sonos one paired as stereo. In my living room i  recently got a port. All 3 devices are wired and deactivated wireless. When grouping kitchen and living room i get a delay and it creates an ecco. Sounds terrible. Is there anything to do?

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Stanley_4
1 year ago
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EcaskeyContributor I
asked in Speakers

looses wireless connection regularly

When I switch my Sonos  from tv to anything else, it looses the network connection and all 5 pieces of my system need to be reinstalled. And it looses the connection to the television. Today I can’t even do that. I really wish I hadn’t invested in Sonos. Something is always wrong with it. 

3
106rallye
1 year ago
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deevs1981Contributor I
asked in Home theater

cannot control playbar using Sony KD-55XH9005 remote

I have a Playbar connected via optical to my Sony KD-55XH905.Until recently I used my SkyQ remote to control the sound on my TV but I have cancelled my subscription and have to send back the Sky equipment.This forces me to use the Sony remote but although the TV shows the remote responding (volume bar appears on screen going up/down), the Playbar does not respond.I have gone through troubleshooting in the iOS app but it says it cannot find a response from the remote.Does anyone have any ideas?

3
Airgetlam
1 year ago
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ien_ien2Contributor I
posted in Home theater

Only 1 one SL for rear sound

Hi. It is not clear for me if I can use only 1 one SL for rear sound. I have an ARC + SUB and 2 one SL for front left and right. So i have no rear sound and my room config is not made to have 2 rear speakers. Can I just use 1 one SL for that? Is it going to work? Will I have sound going thru when I’ll watch a movie? Or listening music? Thanks in advance for your support.

11
melvimbe
1 year ago
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Daisy35Contributor I
asked in Home theater

Sonos beam disconnects from TV sound

Diagnostic 520463197Sonos beam is connected to a onn. 32" Class HD (720P) LED Roku Smart TV through HDMI cable. It intermittently disconnects from the TV. The TV remote still works and the light blinks on the sonos if I adjust the volume but then sound is not working. Sometimes it will start working again and other times it does not. The setting for audio is the beam, it is not set up automatically choose audio. The connection is HDMI. I was told from the prior owner this was an issue he had with the beam and his TV. is there something I can do to fix this issue? All products are up to date. All products were have been power cycled. There are no other products connected to the TV. the beam doesn’t seem to give me any issues when I use music through the sonos app. 

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Sotiris C.
1 year ago
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Daisy35Contributor I
asked in Home theater

beam issue with tv

Diagnostic 520463197Sonos beam is connected to a onn. 32" Class HD (720P) LED Roku Smart TV through HDMI cable. It intermittently disconnects from the TV. The TV remote still works and the light blinks on the sonos if I adjust the volume but then sound is not working. Sometimes it will start working again and other times it does not. The setting for audio is the beam, it is not set up automatically choose audio. The connection is HDMI. I was told from the prior owner this was an issue he had with the beam and his TV. is there something I can do to fix this issue? All products are up to date. All products were have been power cycled. There are no other products connected to the TV. the beam doesn’t seem to give me any issues when I use music through the sonos app. 

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Sotiris C.
1 year ago
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DigicammadContributor II
asked in Components and Architectural

No sound until speaker removed from group and added back in

We have a system with a Play:1, Play:3 and Connect. All are in a single group.Until recently everything worked fine but in the last few weeks the Connect has started playing up. Even though the app is showing that music is still playing on the Connect and there is sound coming from the other two, the music stops on the system connected to the Connect.Removing the Connect from the group and adding it back in resolves the problem temporarily. I don't know how long the fix lasts, we normally find the problem has returned the following day but today it actually happened while in use.Has anybody else had this and found a solution?Thanks    

4
D
1 year ago
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TOTOFFContributor I
posted in Controllers and Music services

independante group volume issue

hi,i have since a few some issues with independant volume in a groupe. i can change some, but not the others (wich are grey) and don’t know why.my app (computer and android) are updated and the devices are here in the exemple, the last ARC and a play3 (so not a pattern between new and old devices). i can only change cuisine and salon or group but not individualy Bureau or RoamThanks for answers

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T
1 year ago
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doubledaiquiriContributor I
posted in Home theater

Surround sound and Turntable Amp?

In my living room I have had two Fives and a Sub for some time. My turntable is plugged into one of the Fives, and everything works perfectly. Last week I bought an Arc. My plan was to use the Arc under the TV, and the two Fives as surround speakers, with the sub still tucked away in the corner - perfect.Sadly, this appears to not be possible as I had expected, as using a Five for a surround speaker turns off Line-In, which means I can no longer play records. As a result, I now have two setups in one room - one that I had before, and a separate setup for the Arc with no sub and no surround speakers.Have I reached the edge of what I can do? Does buying an amp fix this problem? (that seems mad). Is there any way to get all of my speakers to play nicely but still be able to play records? I would be extremely grateful for any coaching or ideas. Thanks.

8
A
1 year ago
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