Sonos Radio "Sticks" On Old station When Switching Stations

Hi @JackInBrooklyn 

Thanks for your post! And, apologies for the delay.

Sorry to hear of the issue you are having when changing radio stations. I was unable to reproduce this issue in my own testing, so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. If you can reproduce the issue and submit a support diagnostic before getting in touch, that will speed up the process a little.

If you haven’t tried just rebooting your speakers (unplug from power for a moment), I recommend you give that a try before calling.

I hope this helps.

Hi there, 

I am still experiencing the same issue. I will send my diagnostics so you can further investigate. It is quite an annoying bug as everytime I start the radio I have to listen to an advertising. The work around is to click on the three dots of the radio channel and choose play radio. Thanks in advance for looking into the issue. Diagnostics number is *********

Regards Jelmer

Moderator edit: diagnostics number recorded and removed

@Corry P ,

I did try rebooting the speakers and that did not help. 

This system is at my mom's house, so I will test again when I visit her again next month. I'll send diagnostics if I experience the problem. 

John

@Jelmer van Ginkel Are you using the Sonos Radio service or TuneIn?

John

@JackInBrooklyn I use bassdrive voor example. This seems to be a TuneIn but via de Sonos Radio service.