my Sonos system is gone after replacing my nbn battery

3 replies
77 views

my Sonos system is gone after replacing my nbn battery.
They have disappeared from my Sonos app and my phone can’t find them or re add them. Does anyone know what I should do ?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Huh. Never heard of an nbn internet device, much less an nbn battery.

If you’re unable to find an Ethernet cable, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. But they may give you the same suggestion.

Bruce

Airgetlam

What is an nbn battery?

Have you tried wiring one of your Sonos devices to your router with an Ethernet cable?

Bruce

T

TanyalreganAuthor

Contributor I

What is an nbn battery?

Have you tried wiring one of your Sonos devices to your router with an Ethernet cable?

It’s the back up battery for my wifi

I don’t understand why it would have had me lose all my Sonos .
I haven’t tried the ethernet cable, I’m not sure I have one

AirgetlamAnswer

Huh. Never heard of an nbn internet device, much less an nbn battery.

If you’re unable to find an Ethernet cable, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. But they may give you the same suggestion.

Bruce

Sign up

Login to the community