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Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:

  1. A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point).
  2. Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

I’m experiencing the same behavior you are describing. Very annoying. 


What did Sonos Support say when you called them to discuss it?


I actually haven’t been able to get through to support. The chatbot disconnected me last time I tried.


Longtime Napster subscriber via Sonos. Starting the last few days, I am experiencing the same thing, i.e., Napster songs cut off early & switch to next in queue. If it’s not fixed, I’ll sadly quit Napster...


I'm experiencing the same crackling issue when using Napster as a music service through Sonos.