I’m experiencing the same thing.

Same issue -  updated app has been a bit annoying so far and no queue visible

Same issue, empty queue whilst playing

This is a nightmare, can’t control anything now ever since new app

Same deal here. The biggest thing for me is not being able to turn it down when my phone rings or the kids come in to ask me a question. 

WiiM is looking like a better and more responsive solution more than ever. 

Same issue here. 

It’s not like Sonos doesn’t know about this. So what are they doing about it. So far nothing!!!

I am finding the same thing. Starting music from Spotify app or voice control results in no queue being visible in the android app. Sometimes it works, but not reliably.

Weirdly the queue seems to be always accessible and controllable from the web app.

My installer of the whole house system is a very well educated contractor. You should hear his reply when i seeked his opinion and from his installers as well on what to do. ( “ITS A NIGHTMARE” )  The app on the PC works as always and still comes up as a goldish color and works fine. When Im out back entertaining guests and want to control everything via Iphone SONOS Black app. IT DOES NOT FUNCTION UGGGGHH so pissed and it is not only a major inconvenience having to go all the way to the rack system ( ITS EMBARRASSING !!!!!!)

Same.  Hey Sonos, the “controller” app is useless if it doesn’t actually control the system.  

I’ve had the same experience. The controller on my computer works consistently. The app on my phone is often out of sync and frequently can’t connect to my speakers. It basically makes my Sonos system unusable since I can’t control from different rooms in my house anymore. 

I have the same issues. Functionality of Sonos apps on my iPhone have become increasingly worse over the years and the latest app version is a complete disaster, with total loss of control over speakers, volume, queue appearing as ‘empty’ etc. Also prompts me to turn on bluetooth which doesn’t solve the problems and certainly wasn’t required in the past.

@Sonos please fix the bugs, you’re at risk of losing a long-time, previously satisfied customer. Thank you!

I have the same issue with the current playing music not being shown when I open the Sonos app on my iPhone and iPad. I thought I would try the Sonos controller app I have on my PC based on someone else’s comment in this thread. I did need to update the controller app on my PC. Interestingly the instant (!) I pressed update on my PC both my iPhone and iPad apps refreshed to show the current playing track. Wonder if there is a synchronisation issue back on the Sonos servers.

I am having same problem. All the speakers in house show on app as connected, all of my streaming services show, but it goes into the death wheel of trying to play and just says queue is empty, something went wrong. Ready to ditch Sonos for something that actually works.

In trying to set up my system after the app screwed my whole system up, I found a letter from the CEO of the company apologizing profusely.  They don’t expect to have everything resolved until at least September which means the end of the year.  Meanwhile, my system is useless.  

Same here… the app (iOS) more often than not says “No Music - Queue is Empty”… but I know that there IS music (I can hear it) and the Queue is NOT empty.  This new app was released back in May… surely it should be fixed by now even if there were some issues at the start???  The whole system is pretty much unusable like this.