I asked sonos to start playing music from Spotify.  Success.  I asked sonos to play the song everywhere.  It took a solid 20 seconds before all speakers were playing.  And the system sounds horrendous. 

So I sat down at my computer and opened the Sonos app for mac.  I selected a Sonos playlist to replace the music playing on all speakers.  The speakers in the room with my computer did not join the group playing the new track for long enough that I was able to find where to submit a diagnostic and clicked the submit button.  The speakers in this room kicked in before the diagnostic was fully submitted.  The track sounds like crap in here though.

Copied the diagnostic number and came to Sonos.com.  To Support and Connection Error.  My problem was not listed so I clicked to Ask Support.  It is currently Thursday at 7:49pm ET in my region here in the United States.  And despite the website clearly stating that Chat support is currently available until 11:00PM ET, the status indicator flatly states No representatives are available…

So I did something I hate and I chatted up the Sonos Bot.  I told the Sonos Bot I had submitted an error diagnostic and provided the diagnostic number.  The Sonos Bot responded: “I'm afraid there are no agents available at the moment to review your diagnostic.  You can check the agent availability hours on this page.  Please check back later. Thank you for your understanding.”

What in the world has happened to Sonos!?!?!?!?!

Diagnostic #*************

Moderator edit: Diagnostic recorded and removed