Controllers and Music services

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

Hello everybody,I am running into many problems with myS2 system. Please note wifi configuration is the same for a few years and never had any issues.Spotify stops playing OR repeats the song after 10-20 seconds Selecting a song or changing song takes forever, minimum5 to 10 seconds before it starts playing. Before it was instantaneous. when it starts playing it plays for a 10-20 seconds then starts again the song  Support diagnostic sent is 326329251Oh and yes I have disconnected everything, rebooted the router, then turn all device back on.. also plugged the playbar to a  wired network..I have the feeling S2 is not stable and ruins my sonos experience :-(anyone else having issues  ?thanks cyril

I know this has been asked a hundred times but… 2x Play 1 and 1x Play 3. All wireless, no bridge. All apps up to date, connected 2.4 ghz. keeps dropping out, drives me insane. Speakers disappear and reappear seemingly at random. Speakers are close to router, don’t have any other devices such as baby monitors or cordless phones. All other WiFi working fine. Tried swapping speaker locations but still no joy. Help, why can’t I play my music?

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

For the tech guys… with a recent Windows 10 update, my UNC connections to various NASs are failing with a ‘path not found’ error. If I switch to the IP address, it comes right up. If I reboot my computer the UNC works for a while then it starts failing again. The Sonos desktop controller then can’t find my shares when working with them during this anomaly. Sonos itself works of course.Does anyone know anything about this and can offer up a solution? Maybe uninstall part of the update that is causing this? The PC was fine for years and the update is the only change to the software on it in the past few months.

In playlists imported from my Apple Music library, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem. Has anyone found a fix for this? Thanks!

I’ve added several other services such as pandora, iheartradio, amazon music but I cannot add my apple music account.  Any suggestions???  I have an iphone 10XS Max.

I know get  the “song is no longer encoded correctly” error message on every album / song in my library.  I most typically use a streaming service, so not sure how long this has been an issue.  However, 2-3 months ago for sure I could play all the songs I cannot play now. I have done the usual -  restarted router, restarted Sonos devices, reindexed my library, updated all Sonos apps.  All to no avail.  Checked the community questions and nothing is popping as as the answer. I can still play music from the streaming service.Sonos and Pc are not in the same room, but they are close.  My wireless signal is strong.

After removing and re-adding my Music Library, a large percentage of my music missing. From another post, it said I should Update Music library and submit a diagnostic.    Your confirmation number is: 1873896154.

For an unknown reason, Sonos radio and Tune-in stopped playing music.When we select a Tune-in station, we ear a “DingDong Tune in” announcement and nothing else.When we select a Sonos radio station, no sound at all!Did reboot the Wifi router; no change at all. We can no longer listen to radio stations!

S2 app drops Sirius XM on a regular basis. Encoding issue is the common on-screen notification.

I haveover a period of months been burning my 1700 plus CD’s onto my iTunes for my Sonos. Whe I do, the album artwork automatically appears on my iTunes (usually). However, when I then update my Sonos library whilst the music is picked up, the album artwork is not. I then have to go onto Google or Amazon and copy the album artwork , re-name it ‘Folder’ add it to album info in my iTunes and it then appears on my Sonos.I thought when an Album cover appears on iTunes when a CD is burned onto it and it provides the Album artwork it is embeded. Is this not the case? If not how do I know if an album artwork is embeded or not. Is there a setting I can adjust to make sure it is?Seems daft that I have to copy the same album cover and paste it into iTunes along with the  same album cover and re-name it so it will appear on my Sonos. As you can imagine with over 1700 CD’s it is a right pain.

With the forthcoming (reported to be late 2020) demise of Google Play Musoc, is there an intention for Sonos to support YouTube Music free version? If this has not already been considered, how do I ask that it is? Many thanks, Ben

Having problem connecting Apple Music as a service.

Hi I have just started having problems with the music library which isn’t available.Library is on macbook pro iTunes library and when I go to ‘add library ‘ the path is clearly shown.I’ve tried updating the library with no luck.Same problem on laptop, iPad and iPhone all using the S2 controller and paired Sonos ones.Sonos radio is available and Spotify too just no music library. A real puzzle so any help appreciated.

Every time I attempt to re-link my Apple Music service I get one of two error the first is sorry we’ve run into a problem try again. The other says please update to the newest version of Apple Music. Please help

Hi I have a number of Sonos products.I also have a Naim UnitiStar which has a locally connected USB drive containing my music library. The Unitistar has a built in UpNp server.My Sonos system has accessed this music library without any issues for a long time (years).  However, this evening, it cannot access the library ‘unable to connect’ messages.I’ve tried the basic stuff to try and fix this - but no joy.  My Mac and My Smart TV’s can all connect to the Music Library on the UnitiStar without a problem.Any ideas please?Many thanks in advance.

I am experiencing a problem that both Apple and Sonos will not accept exists. Using apple music through the Sonos controller on all my apple devices I get the same result when trying to access activity playlists. When I make a selection, for example Chill, I get a message saying ‘No selections are available’ Only two of the subheadings on my list have music tracks available. That is Classic and Sleep all the remaining headings return the same message. Apple insist its a Sonos problem and vice versa. Anyone else experiencing the same thing? I have tried all the reboots and delete and reloads to no avail.

Apple music “activity playlists” (listed by genre on Apple Music - not in my library) are now showing only 3 to 5 playlists per genre in both Sonos PC desktop controller and Sonos Android app on my system. Up until recently there used to a whole long list of available playlists in every genre when I browsed Apple Music from Sonos. Has anyone else noticed this?  Any ideas what the problem could be?  Thanks in advance!

I have an Arc set up and running, but can’t get my Music Library working. I run Apple’s Music app (the one that replaced iTunes) v1.0.6.10 on a Mac Mini running Catalina. I have a local music collection of approx 18,000 songs stored on an external HD. I go to the Sonos App on my Mac Mini.I go to Music Library settings.I add the folder. Path shows as /Volumes/4TB drive/Music Music Library appears in my list of sources, but contains no music. What am I doing wrong?

Subject line says it all - it has been happening intermittently since I removed my obsolete Sonos Bridge, and recently has become more frequent and frustrating. The media library is on a WD MyCloud NAS hardwired into the home network. The MyCloud DLNA Media Server is ON - but seems to ‘see’ way more attached Sonos media players than I actually have....One of the Sonos speakers (Sub) is hardwired into the network ( did this to fix the problem whereby the system was occasionally losing rooms / speakers): the other speakers are connected via wifi.  DHCP is dynamic. I tried fixing this by rebooting the wireless hub (SmartRG SR505N) with no luck this time.  The NAS is up and running fine: I can connect to it from my iMac, and the library is there. I will happily submit diagnostics if you tell me what to do.I used to love this system,  but it is getting harder to love …… It should not be this hard ….. 

For the last two days I have been unable to access SiriusXM on my iPhone. It also happened a few days ago for most of the day but it came back up. I found topics covering with the same issue from a year or more ago but nothing current. I tried the solutions that were suggested in these historical topics but none worked. It also happened a few days ago for most of the day but it came back up the following day. The SONOS status shows that SiriusXM is working but not for me.Anyone else having this issue currently and any suggestions as to a solution? Thank you.

Cannot add to queue from Nas drive share 

Hi all,I have been using Sonos for many years and used to have my generic NAS drive as music library. Now we have a Brennan B2, so I removed the old music library and followed the steps set out by Brennan to connect the B2 as my new music library.However, after selecting the music folder through the “Add Shared Music Folder” process on the Sonos app, I get an error message. “Sonos was unable to add the music folder”Folder name, login and password are correct (copied from Brennan’s website). I can connect to the Brennan B2 on my Win 10 laptop, so I know the NAS connection on the B2 works.Neither the Sonos app nor the Sonos program on Windows will let me connect the B2 as a music library.I would be grateful if anyone had a suggestion how I can get the two connected.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app.