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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,291 Topics
  • 25,186 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3291 Topics
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MABC90Contributor I
asked in Amazon Alexa and Sonos
Beam Alexa wont control my lights

Sonos bean Alexa will play music but won’t control my smart home, she will say “okay” to a command, but it doesn’t work. I’ve got echo dots around house that all work?

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AjTrek1
5 years ago
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jrperk42Contributor I
asked in Amazon Alexa and Sonos
sonus beam will not play music

 alexa answers question through sonus beam and says it will play a requested song but nothing happens. Just dead space. Apple music is linked but no connection. Pandora has same problem.  

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melvimbe
5 years ago
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gilleContributor I
asked in Amazon Alexa and Sonos
sonos one as playbase surround, alexa stops working

brand new playbase +sub and 2) sonos one as surrounds. works great as surround system -or- sonos one works great as stand alone alexa, but can not get both simultaneously. have read many forums firmware is up to date have tried adding sonos one individually to playbase room etc. once sonos one becomes part of surround system, alexa becomes unable to respond and control. also the process leaves one’s confused where sometimes they are both trying to listen but still of no help. i would like the sequence of steps to setup playbase +sub & 2) sonos one as a surround sound system, with one of the sonos one surrounds as the alexa assistant. thank you and standing by

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5 years ago
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SonosLvrContributor I
asked in Amazon Alexa and Sonos
Alexa Won't Resume Sonos

A few days ago, Alexa stopped resuming my Sonos system. I used to be able to say, "Alexa, resume the (Sonos name)," and she would resume that Sonos and all Sonos units grouped with it. Now, nothing happens. I've tried simply saying "Alexa resume," and that works for a short period of time, but if the Sonos has been paused for more than a few minutes, that won't work either. Alexa also no longer tells me what's playing, simply saying, "I don't have information on what's playing on Sonos." The one thing it does still do correctly is pause the music when I say, "Alexa, pause the (Sonos name)," or "Alexa pause." Anyone else having these issues or have a solution? My configuration: 6 Echo Dots grouped into 4 Alexa groups with 6 Sonos units of various types associated with the different Alexa groups. I group the Sonos units for playback across Alexa groups using the Sonos app.

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Charlie C
5 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos
Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enabled Sonos speakers. We're constantly fine-tuning and adding new features, along with improving the integration as we work together to bring the ultimate music and sound solution to your homes with Alexa and Sonos. That means new features, improved performance, and everything in between.  This thread is a resource for people who might have questions that they're looking for answers to; a directory or megathread, so to speak.  To start with, our home page is here for Alexa on Sonos. It's kept up to date and shows some great information to answer your questions. We have our getting started thread with the basic setup and questions, and a similar guide here to follow to get yourself all set up with the Sonos Skill for Alexa.  Also, there's the how it works thread for anyone looking for more details.  Since launch, there have been many chan

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5 years ago
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Teresa16Contributor I
asked in Amazon Alexa and Sonos
Language setting

We bought a Sonos One in France for use in our holiday house. I can’t find a way to make Alexa speak English. There is no language option in the app. How can I get the Sonos/Alexa to respond in English?

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5 years ago
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MakingtheleapContributor II
asked in Amazon Alexa and Sonos
Can i ask Alexa via Sonos Ones to play music everywhere

Really struggling to ask my Sonos Ones to play music (Amazon Prime) in other rooms or everywhere.   it sounds like this functionality is now available (I think) and I’ve tried to set up an ‘Everywhere’ group via the Alexa app but my Sonos speakers are shaded out/not selectable.   I have 3 x Sonos Ones, plus an Echo Dot although don’t need to use this. I’ve looked at selecting and deselecting preferred speakers but don’t really understand the intention of this.  I can see the speakers in the ‘All Devices’ area and there is also a group for each of the 3 Sonos speakers showing the room name (Kitchen, dining room, landing).   Can anyone help to clarify if this feature is available and how I set this up.   Thank you.  

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Ken_Griffiths
5 years ago
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Tobs86Contributor I
asked in Amazon Alexa and Sonos
Amazon music is silent

MY sonos wont play my Amazon music. I will say "Alexa play my music" Alexa will respond "Playing your music on Amazon Music". However no song will play or no sound will come out. If i mannually play through the app it will work, however when using Alexa via voice command it will not. I have updated the app after this occured to troubleshoot, relinked my amazon account, but no-joy. Any suggestions?

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5 years ago
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slurbContributor I
posted in Amazon Alexa and Sonos
Sonos One mic not working at all

Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699

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M
5 years ago
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bramgoContributor I
asked in Amazon Alexa and Sonos
iOS app > add service > voice : not showing

ok, I've installed my brandnew Sonos One succesfully (yay!) on my home wifi network, and now I want to setup voice control (Alexa, Google, whatever) on my Sonos One. All the internet sources tell me to simply add the 'Voice service' in the Sonos app (=iOS, latest version), and select 'Alexa'. Problem: when going to 'Services' in the Sonos app, there simply is no 'Voice' option. There is the 'Music' service you can add (which I did: I've added Apple Music), but no 'Voice' service to add... How is this possible? (I've reinstalled the Sonos app multiple times, I've rebooted my iPhone. I've looked for answers online). So... help! Anybody? (btw, I did not have an Alexa account before, but I've created one now. And yes, the Alexa service is available in my country.) So, thank you very much for advicing me what to do.

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5 years ago
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tagehrContributor I
asked in Amazon Alexa and Sonos
Alexa Show not seeing sonos speakers

So i just got an Alexa Show 10 and 5 in the attempt to make my home a “smart” home. In the Alexa app I took on the Sonos Skill and did all the allowing credentials to let Sonos and Alexa communicate. My speakers show up in my app and will turn off lights when i use my 3 Sonos one’s to do voice commands. however when i try to set up music groups in the alexa app i will not recognise my sonos speakers as viable options. Can someone help me? I contacted alexa help and we deleted apps and rebooted but that did not work so they told me its a sonos issue? Nice lets pass the buck!!!!   

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Ken_Griffiths
5 years ago
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SoCalAnthonyContributor I
posted in Amazon Alexa and Sonos
Stop Music Alexa Routine

I have an Alexa routine that turns off all my lights, televisions, plugs etc.. on my way out the door with “Alexa, I’m leaving” voice command.   No other device has an issue but Sonos. I can’t seem to figure out how to simply add a stop music command in a routine. Yes there is a stop music command with my echo speakers but I only use Sonos speakers to play music so that’s useless.   If my music is playing via Sonos speakers I literally have to say “Alexa, stop my music” BEFORE OR AFTER the “Alexa, I’m leaving” voice command.    

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5 years ago
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tavellerContributor I
asked in Amazon Alexa and Sonos
Sonos sound not ducking

My Sonos speakers have stopped “ducking” sound when I give an Alexa command.  It did duck sound until recently.  Now I have to strand next to Alexa and shout to give a command while the Sonos music is playing.  Any ideas?   Thank you

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Ken_Griffiths
5 years ago
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Ceess09Contributor I
asked in Amazon Alexa and Sonos
Alexa stopped playing radio on Sonos

We have had a Sonos One with Alexa for approximately 2 years without any problems, however a few days ago it stopped playing radio stations when asked. It responded to the voice command but then, nothing! it also doesn't respond to the "play next" and "stop" voice commands whilst playing music. Any help gratefully appreciated.

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UKMedia
5 years ago
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LeeAnnContributor I
asked in Amazon Alexa and Sonos
Alexa not discovering my Sonos Play:1

I have a set of Sonos speakers at home, and they are all connected to Alexa and my echo dots work well at home to control them.At work, I have one echo dot, and one Play:1.I *cannot* get the Play:1 at work, to be discovered by Alexa - I follow the instructions to go into the Sonos app on my phone and Add Alexa - it says “Set up your Amazon Echo device to work with Sonos” and there is a “add amazon alexa” button - I click it, and it opens up the Alexa app and takes me to the (already enabled) Sonos Skill page.I have no option to enable this skill - all I can do is disable the skill or click settings.Under settings, my only option is to click Manage Smart Home devices - and I get into the endless loop of trying to have Alexa discover devices, fail and try again.I don’t want to disable the Sonos skill - it took a long time to get all my other Sonos players to connect - I’d hate to have to go through all that again.  Alexa suggests putting my device in “pairing mode” - but I haven’t found

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5 years ago
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michaela93Contributor I
asked in Amazon Alexa and Sonos
Sonos one - can't add Alexa to Sonos - voice option missing - mic not working

I’m trying to connect my Sonos One and Alexa, but it doesn’t work. I think it’s because the micro isn’t working as Sonos and Alexa seems to be connected, but I don’t know how to turn it on. There is no voice service option on my Sonos app available, I can only add the streaming services. I tried to reinstal, reset, touched the micro butten on sonos thousand times - not working. In my Alexa app it seem to be connected with Sonos, the Sonos skill is enebled, however there is written “Alexa on this phone (Android) - online” and then “My room - the sonos”, which is enebled. Should “my room” be online? How can I do it? If I’m looking for other devices there is: “no other devices found”.Also sometimes the Sonos app can’t connect to the Sonos...is there anything I can do, so that the app finds the Sonos without problems? It’s really annoying when I have to restart the app 10 times :/Can anyone please help?

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5 years ago
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Robert parksContributor II
posted in Amazon Alexa and Sonos
Napster with Alexa

Will Alexa be able to work with Napster

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5 years ago
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davidpowContributor I
asked in Amazon Alexa and Sonos
Alexa command "Open [app]" does not work with Beam and Fire TV stick

I have a Beam with an Amazon Fire TV stick 4K. I have linked the devices in the Alexa app and can switch on tv, start playing programs (e.g. "play Peaky Blinders”) and all works well (TV will switch on and play the requested program). But if I cannot just open apps (e.g. “open Netflix” or “open Prime Video”); when I do instead of going to the home page of the app it takes me to the search page of Fire TV with the app I asked for highlighted. Everything else seems to work and the “open app” commands work if I use the Fire TV remote. Clearly the command has been heard and sent via the Beam to the Fire TV stick, but it does not get as far as opening the requested app. Am I missing something?

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5 years ago
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adamsharifContributor I
asked in Amazon Alexa and Sonos
Alexa stopped working on my Sonos Beam

Recently with no changes from my side, Alexa stopped working and says it can't communicate if I try to call it. The Mic is definitely on and the Sonos system is working fine otherwise.I already restarted my Beam, and I removed the device and skill via Alexa app, but now if I try to de-register Alexa via the Sonos app I get an error "there was a problem removing your account".Connectivity (i.e.wifi and internet) are fine, does anyone know how I can resolve this?  

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5 years ago
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MalmAvid Contributor I
asked in Amazon Alexa and Sonos
Alexa and Tidal

So I'm thinking of getting a couple of Sonos Ones and the Beam. But I use Tidal. Does Alexa work with Tidal?

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5 years ago
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mddevo4321Contributor I
asked in Amazon Alexa and Sonos
Alexa on Beam went offline

I recently added two Sonos play 1 speakers to my system. Specifically I paired them with my Beam for surround sound. Install went well and speakers work great for TV and music, however Alexa (native to Beam) is now offline. Alexa app shows the beam to be "Offline". Do I lose Alexa capabilities when linking Play 1 speakers to Beam for surround sound permanently or can I get Alexa back? If so... how?

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5 years ago
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amcginnis9Contributor I
asked in Amazon Alexa and Sonos
how to change alexa account

Hi I’m having real trouble changing my amazon Alexa account on my Sonos one speaker to another. Even though I have de-registered the device in the account I want to disable it from! I have also signed out of all of the apps and web pages associated to that account and entered the new account details into Sonos, however it will continue to register itself against the old amazon account. it’s worth mentioning I have followed the instructions on this site and that hasn’t worked either.  It’s driving me crazy!!!

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UKMedia
5 years ago
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auditdataContributor I
asked in Amazon Alexa and Sonos
Apple Music on Sonos 1 won't play via Alexa commands

The scenario is this.All of my other Alexa devices respond to “Play xxxx”. As Apple music is the default then Apple music is used. My Sonos 1 will play music from apple music via the Sonos App. My Sonos 1 plays music via airplay  My Sonos 1 will not play music via the Alex voice command responding with words like “Hmmm First enable the skill for your Sonos one in your Alex app then ask me to discover devices” The skill is enabled hence it works on all other amazon devices.  Discovering new devices result in “No new devices found”Any ideas?Thanks

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5 years ago
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BrandcgContributor I
asked in Amazon Alexa and Sonos
Sonos One in Switzerland

I lice in Seitzerland and bought a Sonos One being led to believe that I could use Alexa. Now I see I cannot use Alexa making it a Play 1 that I have paid 50 chf more for. I either want 50 chf back or a solution. This is fraud.

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Gwenddoleu
5 years ago
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hammarzaContributor I
asked in Amazon Alexa and Sonos
Turn Alexa Notification Sound Off (10.5)

According to previous topics it is possible to turn off the Alexa ‘wake up’ sound in 10.0. However, I can’t find this setting in 10.5.Help please.

31022
H
5 years ago
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