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Sophie01
Contributor I
Sep 22, 2019 2:15 PM UTC
Answered

wont skip track

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      May 18, 2020 11:25 PM UTC

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      106 replies

      jimmyAbs
      Lyricist I
      Sep 22, 2019 9:38 PM UTC
      Having the same issue. Must be a recent update issue? Hmm...
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        JeddieFrenkins
        Lyricist I
        Sep 23, 2019 7:18 PM UTC
        Also having this issue.. extremely frustrating.

        Very rarely it will work randomly but 9 times out of 10 no.

        Have searched continuously and found no solution thus far

        i have this problem on my Sonos One and 2 Play 3s, speaking both to the One and my echo dot.
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          Jeff S
          Jeff S
          Retired Sonos Staff
          Sep 23, 2019 7:27 PM UTC
          Hi folks,

          We're currently looking into this issue. You can follow the main thread for updates.
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          Help others find useful content by clicking the like button and selecting the best answer to your question.
          Atheoni
          Lyricist I
          Sep 24, 2019 7:43 PM UTC
          I am having the same issue when using Alexa to play Spotify on my Sonos 1 Speakers.
          I have six speakers.

          "I can't skip to the next song"

          Happens on playlists and albums. Will work for the first few minutes but then after a couple of songs have played, she can no longer skip to the next song.

          This happens on individual speakers and on speaker groups.
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            Tomothy
            Contributor I
            Sep 26, 2019 8:17 PM UTC
            I have 3 sonos 1 speakers and a beam, and was having the same issue. I found that unplugging one speaker for a minute or so was enough to reset the whole system. Each of the speakers will now skip to the next song.
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            Joshua Kientsch
            Contributor I
            Sep 27, 2019 1:01 AM UTC
            I have the exact same problem she said she can’t skip songs on all four rooms kind of defeats the purpose of having her tbh¡ Is this going to be fixed
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            Joshua Kientsch
            Contributor I
            Sep 27, 2019 1:50 AM UTC
            Hi folks,

            We're currently looking into this issue. You can follow the main thread for updates.
            Just wondering Have you found the problem yet and working on a fix?I’ve reset all of my Sonos removed and re-added the Sonos skill and still does it it’s very frustrating
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            mattyfrank
            Lyricist I
            Sep 28, 2019 10:24 PM UTC
            Multiple Sonos speakers controlled by Android mobile and OS x apps. Everything up to date.

            Random error when I ask to skip a song it fails -

            Alexa skip song....

            "Sorry I cannot skip this song."

            Can provide diagnostics if necessary.
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            drlink
            Lyricist I
            Sep 29, 2019 8:46 PM UTC
            Alexa on Sonos will not't play NEXT song on my spotify playlist. If not fixed promptly, I'm returning my two Sonos One speakers back to Sonos because I'm in 45 day grace period and will research buying competitor. Very pissed.
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              Joshua Kientsch
              Contributor I
              Sep 29, 2019 10:27 PM UTC
              Alexa on Sonos will not't play NEXT song on my spotify playlist. If not fixed promptly, I'm returning my two Sonos One speakers back to Sonos because I'm in 45 day grace period and will research buying competitor. Very pissed.
              I agree is absolutely terrible and they seem to be ignoring the problem as well!!!
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