The Community Corner

Ma bibliothèque musical n’est plus accessible depuis l’installation de la nouvelle version (erreur 913) a quand la correction ?!!je conçois qu’il puisse avoir des bugs après une nouvelle version mais j’attends les corrections ….Le matériel Sonos est haut de gamme, à quand un service haut de gamme ?Merci pour votre réponse et solutions Moderator Note - Translated by Google:My music library is no longer accessible since the installation of the new version (error 913) when will the correction be made?!!I understand that it could have bugs after a new version but I am waiting for the corrections....Sonos equipment is high-end, when will we see high-end service?Thank you for your response and solutions

I’ve had it.  Too many times I’ve had people over and Sonos new app doesn’t work.  Even though I have tens of thousands worth their gear, I’m ripping it out.  Any suggestions on a replacement?

Now that I can’t access my playlist, what’s use is Sonos, it tools me 12 years to refine my playlist which I used to use almost every day.its another 2 months before Sonos can fix this issue so what do you suggest I do? Am actually think of selling all my equipment and just using my used speakers and vintage sound system, which never let me down. 

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

Dear Sonos Support Team,I am writing to formally lodge a warranty claim concerning my Sonos product. Despite following all recommended usage instructions, the device has developed faults that I believe fall under the protections provided by the Australian Consumer Law, specifically sections 54 and 55.Product Details:Model: SONOS ROAM Purchase Date:28/6/2023 Place of Purchase: Jbhifi Issue Description: The product is experiencing being unable to recharge via USB Cable. This issue severely impacts the device's performance and is inconsistent with the quality and durability expectations outlined in section 54 of the Australian Consumer Law. Additionally, the product does not meet the guarantees of acceptable quality and fitness for purpose as required under section 55.I request that Sonos fulfill its obligations under the Australian Consumer Law by offering refund or product replacement.Supporting Documentation: Attached to this email are copies of my purchase receipt, correspondence with

It is now August 2024. The app is still not working. How can a massive company like Sonos get this so wrong and take so long to fix it. Literally everyone I know hats Sonos now and wants to get rid of their equipment.  Sonos. WHEN WILL THIS SHAMBLES BE SORTED????

Definitely getting rid of this * but can't even sell it now. Maybe I'll give it to someone who has nothing.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The Sonos app, again, is not working on my I phone. I am considering selling off/dumping my Sonos system and converting to the Apple HomePod (which has been very reliable) for my wireless speakers. Has anyone done this? Are there any downsides, other than the loss I will take getting rid of Sonos? 

Die neue Sonos App ist eine Katastrophe und Zumutung. Ich kann nicht mehr auf meine Quellen zugreifen. Das Update hat ohne Kommentar von Sonos stattgefunden 

Did you know there is an email to the CEO’s office at Sonos?  Who knows if the CEO actually reads these, but here is the address and the email I sent today:   ceo@sonos.com.   Hello,After 15+ years of Sonos devices in my home, as of today they have all been removed and replaced with competitor's solutions.Why?While the hardware is fantastic, and remains so, the decision to update the app in May was a complete disaster.  Many people are concerned with missing features after that update, but I'm just talking basic functionality making the system unusable.  These issues did not exist before the May update:When I open the app it normally takes 5 to 30 seconds for the app to connect to my system and sometimes does not connect at all Sometimes the app only partially connects to my system (I can see streaming services, but can’t press any function buttons like play) When the app does finally connect, it is slow/sluggish Volume changes are slow or don’t respond Turning on and off different sp

I have seen so many different ways people are attempting to get their karaoke machine to work with Sonos and the main drawback seems to be the delay.  I have 3 questions. Is it the delay of you speaking and it coming out of the speakers that is frustrating? Can you mix the music and voice and then output it into a port to play it via Airplay2 to avoid the delay? Is there a setting to compensate for the delay?

If I leave Sonos ON after watching a movie at 3am a loudly noise start and need to rush to STOP sonos 

How can I talk with customer service without waiting an hour or more?  Tired of the systems I’ve had for many years not working for the past two months.

 Got this “Unable to load content” for Sonos Favorites.  Amazon Music also refuses to load.  Works on Windows PC app. 

I was on the phone for 3 hours trying to resolve my problem with sonos. It was raised to a level 2 and was promised a reply within 24 hours. 4 days later no reply. Typical Sonos and regard for customers.

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

I want to upgrade but it’s only giving me a 15% , but I actually have 3 eligible products , am I doing something wrong ?

I have a Play 1,3,5 and just changed my modem. None of my devices (Mac, iPad, iPhone 11) will reconnect.  I want to connect to new modem. Tried “factory reset” but did not work.  This must be a common problem.  Anyone out there who has solved it ?

It’s my understanding that Sonos staff ‘moderates’ this forum. Hopefully that also means what we say here will likely reach the attention of Sonos management and technical personnel.With that in mind, I have one straightforward request, conveyed on behalf of myself and other Sonos users who do not wish to be swept up in the ongoing development of the ‘new’ Sonos controller app: tell us when you’re done.The app has been a work in progress since early May. The latest information Sonos has provided indicates that a number of basic functions will not be in place until September or October.  Among these are restoring easy access to our pre-existing Sonos playlists, including the ability to retrieve and play them; along with the ability to create and save new Sonos playlists, and to subsequently edit and resave those Sonos playlists.I have stopped downloading the ‘updates’ Sonos has been releasing every so often — because none of them seems to address Sonos playlists, which is the most impor

Hi,I have to buy a new harddrive for the music library - my portable Samsung are to old :) for SMB3.But - the external drives I found have no specifications for the end-to-end.I have talked to a couple of suppliers and they have no more information - and have no knowledge about what harddrive do recommend.So are there any friendly soul here who knows?I just need 1 TB and I have Windows 11 and the connection in the router is a “classic” USB.🙏Pia

I’m not sure if I'm in the correct place but I was asked to go here to report I’d like to Opt Out of Beta test this time. Hope you pick up.

Instead of having expensive ads showing how easy it is to  use their products, they should spend their money on making their products work. If anyone has buyer remorse, it is me.

We own 3 homes, used same Sonos login for all 3.  First home is the oldest.  What does new owner have to do.  He mentioned something about transferring account?  Do I have to be physically at this account to do this?  How do I know what is still supported?

Sonos has been draining my battery.It’s been doing something in the background with background app refresh off.23h 36m in the last 24.This can’t be right and must be resolved!