The Community Corner

I'm in IT employee myself. When we releasse a new version of an application it has to contain AT LEAST the functionality of the old one and it has to be AT LEAST as performant as the old one but preferably better. But you do exactly the opposite. It has LESS functionality and performs WORSE. Shame on you!!!

Please can you explain why your Sonos S1 products are total rubbish and will not work or connect to a new internet.  I have now calibrated all my speakers against the floor and have now purchased a much superior competitors product.  Will not use your products ever again.

My Roam constantly drops out of my wifi network(it’s a very common issue if you search for it). After reconnecting, it’s not able to play music. I reached out to the CS through online chat, we trouble shooted together for 1 hour. Then I was advised he can’t help me, that I need to talk to someone over the phone. I have been calling SONOS for 2 hours each day, I cannot get through. I even took an early day off work to call them, it’s impossible.I’m not sure what messages SONOS is trying to send by providing such horrible customer service? Why can’t online chat agent initiate replacement anymore? I have wasted 5 hours on this! This is not a pleasant experience at all.  I have many other SONOS products, however, CS like this will make me not ever consider your products again. 

Why is the new Sonos App SO BAD??I have a Sonos one and Beam. the App repeatedly fails to detect them and i have to start the app numerous times before it detects these devices.  It repeatedly says “something went wrong”!I can’t even change radio stations or increase volume with this message being dispalyedThis Sonos experience is REALLY bad! 

The new app is a piece of XXXX nothing works correctly everything lags it keeps applying my music request to the wrong room, finding my music is a real pain.   With so many competitors out there that are as good or maybe better why would one stay with Sonos other than the investment in speakers.   I hope they do not screw with the older Sonos 1 app. as it still seems to be ok.  If they stop supporting those speakers and or change the app like the Sonos 2 , I believe a lot of users will be disgusted enough to stop using product and move on the another platform.  whom ever approved the new app should be fired. and the persons who designed said app needs of find other work.     If you haven't guessed I am not happy at all with the Sonos app update.  

Since Monday my Sonos system no longer works.I had chat support about that (06231849) but the assistant left the conversation!Not only my home automation system can no longer use them, but even your app no longer works correclty.Spotify can't use them either reliably.In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.If I manage to launch a playback, then it will stop after one minute or two.This problem seems to be linked to your last update.Everything worked fine until this week.My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.My router configuration hasn't changed for

Someone has registered their email to my Sonos and I cant register it back to my details

Do you or your developers even use this trash software? How d**** are you people? Moderator Note: Modified in accordance with the Community Code of Conduct.

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing. 

Bonjour je voudrai savoir ce que c’est une facture douanière car je doit renvoyer ma Playbar et il me demander 3 copie de la facture douanière. Cordialement  Moderator Edit: Google Translate-Hello, I would like to know what a customs invoice is because I have to return my Playbar and it asks me for 3 copies of the customs invoice. Sincerely

Firstly, I am a custom installer and had been successfully using/installing SONOS for many years on a commercial basis. These are a few problems which Im going to assume many of you are experiencing. (and bear in mind SONOS before you blame the networks-they are fine!)screen delaysno NAS allowance (I require this for installation in remote areas where no internet)no landscape interface on ipad/iphone-We wall mount iPads with SONOS, Control4/Crestron interface requiring landscape mounting.when manually grouping arc and amp-loses grouped volume. (where no hard wire is possible to link)no downgrade to S1volume slow to engageinterface slow to connect-(imagery takes long time to appear)difficulty in connecting new products-many errors encounteredwhy is pin at bottom of amp-cant get to it when in a comms rackgenerally the app makes little or no sense opposed to s1/s2-bring S2 back until you sort this mess out.can get rid of popups even when opting out.ads and unnecessary options appear on ho

Hi all,I am getting married in August and the venue is fitted out with a 'state of the art'sonos system (a bunch of p1's). A few weeks ago we did another visit to the venue to get some measurement and to check theat the system works. I am making a 5+ hour mix to play (offline / local library) at the reception and unfortunately had a bunch of problems.The system is driven by an ipad that sits at the entry table. However as I am awanting to play off my phone I attempted to connect to the network. This wasnt working until some googling resulted in resetting the system. This got me connected (note i am Androrid)Finally in the app, there was a section under the streaming services that stated local library (if i recall corrrectly) which was impossible to navigate. There was no search function.I then spend an 1.5 hrs on the phone with sonos help who teamshared with my computer, changed a bunch of sharing options and wrote a list of instrructions so i can play this via my laptop (macbook pro)

Since the new app (a couple of months ago?), everything has been horrible.  Why would you, Sonos, release such defunct update, world wide release, to one of people’s most prized possessions - their music.  I fully trusted Sonos for the last decade, but now it’s clear the quality is gone.  Not even about quality, the app is useless.  Speakers don’t play, all kinds of delays- delays is going from one screen to the next, play and pause freezes,, the app freezes when you join or remove speakers/rooms, can’t locate personal library - either downloaded onto the device or personal library from like Apple Music; disorganized menus- it looks likes DisneyLand or Six Flags in the sense that everything has been thrown all over; asking about signing in and registering every time you want to start a new music session;  the last song played one minutes ago from Apple Music, refuses to play again when you hit play.  What happened?  And raised the prices of the devices astronomically - for what?  There

Who will buy the new Sonos headphones? Sonos make excellent speakers. However they have zero experience in the highly competitive and crowded headphone market. Sony, Apple and Bose, together with many good minor players are already top choices for over and in-ear devices. Their prime target market must be the existing Sonos customer, already invested in the Sonos ecosystem.That's probably a lot of pissed off people who have been recently shafted by the new app!It will be interesting to see how the sales go. 

Sonos - I do not think there is a better speaker system on the planet-period.We own a ton of various kinds and variations. We love them. We have got to fix the new app. This app is killing the brand. There so many bugs it is hard to even explain.Please let’s get an overhaul app that works - please!

Can anyone recommend me a good router that is known to work with sonos gear no problem under  £100 if possible, I've just switched over to bt smart hub 2 and can't get my sonos gear to connect up to it. Thanks. 

I made a mistake on Saturday and updated my App on the IPhone. Multiple resets and connections has not brought my Move2 back on to the App. It makes all the right noises but refuses to display and the ‘add speaker or component’ refuses to stop searching for ‘nearby products’. With nothin to lose, I tried the latest update today and it provided zero relief. Does anyone know how to go back to an IOS friendly version that works? 

Skipping. Delays. Lag

My Sonos arc returns the volume down to 15 every time I try to play louder. What is wrong?

Hello.  Since the installation of the new app our suicidal experience has sadly greatly diminished. We have 7 speakers in our home, for the last 8 years.  Now we’re experiencing issues with our system multiple times a day.  The most frustrating is the connection and playback — the music sounds staticky, spotty and interrupted. When trying to fix it, the app freezes up, has an unable to connect message, doesn’t recognize the speakers or music that’s currently playing, or is incredibly slow to respond. This mostly occurs when trying to play a new song or playlist, which we do often throughout the day.  Are these problems we’re experiencing soon to be resolved? 

While the New SONOS app seems to work OK with my iPhone, it really sucks when I try to use my iPad. This is NOT good because I use my iPad as the my Go To Device for all my home automation. I have to open the all TWICE to get it to work as it NEVER loads with the first click. Frustrating. 

We use to love our Sonos system. But the new app (Spring 2024) changed everything.In order to watch TV with it now, I have to go around the house and unplug/replug every speaker. Sometimes it will work after that. Sometimes not. Three of our Sonos speakers won’t connect at all.How could Sonos mess this up? And why?!Note to Sonos: quit trying to sell me your new products. Just fix the current system so that it works.  

Ever since the Sonos app update was forced on users it’s been nothing but trouble. It doesn’t remember what level surround speakers are at because it quits working, times out, or whatever it’s doing. The only way to fix is to “Force Close” the app on my phone and restart it each time I want to adjust the levels on my surround or do anything else with it. The old app version worked great. Even if I turned my phone off as soon as the wireless reconnected the surround levels would adjust to where they were set previously and it worked like normal. 

Why is the new app sooooo bad?!?it’s completely unresponsive, slow, clunky, difficult to use.maybe it’s just me but if anyone knows how to uninstall this piece of crap and go back to the old one please let me know.