The Community Corner

Like many Android users, the new Sonos app does not works on my phone (Pixel 8). I get a screen with options but they are disabled and when I uninstall the app and reinstall, I cannot find my widget. Even if I open the reinstalled app, it is disabled. This has been an issue since May I gather. When can we expect an update/rollback?

Is anyone else having this problem? Apple Music seems to be having a problem with the new app. I first noticed parts of the songs playing were missing (like no vocal), and now it won’t play at all.i tried removing and reconnecting Apple Music and it hasn’t helped.is this only me?

I have had sonos since the day it was released and upgraded periodically I have now upgraded my system and app and it is a nightmare now I can't get my favorite music but the biggest problem is  organizing groups if I start the music in the whole house on my device I can no linger design my own group without closing the house     it's  very difficult to get grouping done    the sound control has a huge delay I increase volume and nothing happens, I increase it again and I'm blasted out of the room  so many problems it takes hours to set the house back up in the app by resetting g all speakers Please please give us back the old app  

Bought a new Sonos Era 100 x 2. Couldn't play any music as something went wrong. Looks like everyone else cant connect their devices either. Let me share a song here instead…. if we cant listen on our sonos, we can sing along🎶To the tune of "Love Story" by Taylor SwiftI bought a Sonos Era, shiny and new, Thought it’d fill my room with melodies true. But when I tried to connect, oh what a twist, The app said, “Something went wrong,” and I was miffed.Unplugged and replugged, a dance with no end, Reset my router, called up my friend. But the message stayed, like a ghost in the night, “Something went wrong,” just mocking my plight.(Chorus) Oh, Sonos, you’re breaking my heart, You were supposed to play, but now we’re worlds apart. “Something went wrong,” it’s driving me mad, I just wanted music, now I’m feeling so sad.Checked all the settings, and Wi-Fi too, Restarted my phone, what more could I do? Googled for answers, looked high and low, But “Something went wrong,” was all it would show

I have unplugged all speakers and removed the app from all devices.  I reinstalled the app and rebooted the play bar at the tv to begin initiation.  NOTHING.  Remote does not respond, speaker only able to control volume with button on the side of speaker. The app on the iPad does not recognize the speaker 6 feet away.  I held on line twice two weeks ago to speak with someone regarding these issues. I was told I had a one hour wait.  So I waited.  The one hour wait occurs any time they are open.  That’s simply to wear you down and hope you just hang up.   At 57 minutes, someone picked up.  Both times.  Very suspicious.  Anyway, they had no solutions to my problems with the system.  He wanted to use my computer which I would not allow.  Im at the point of scrapping the system and buying Vizeo speakers.  C-Net recommends them.    

How do I share my Sonos system?

The new update has impacted my speakers connectivity and removed playlist capability which really impacted me. I am thinking of using a third-party for my speakers now. Does anyone have any recommendations? 

Hate Hate Hate the latest update with a passion. Such a time waster, cant find anything that I used to, selection of music is crap, whats happened? Been a Sonos user since 2007 and this is the WORST experience Ive ever had. If things dont improve Im ditching it and buying a new system..

I moved to SonoPhone on IOS. My playlists show and actually work. Interestingly, after loading the playlist on SonoPhone, I can then switch to the new Sonos app and the playlist will be in the cue (and play) but won’t show as a playlist option. And, unfortunately, in the new Sonos app, I can’t find any way to save the playlist.

The question is serious - how can we generate a real idea of the need for this to get some action, as despite whatever they might say, rolling back should not be an issue (unless you want some headphones maybe).   Even if its a ‘factory reset’ first !!     Can the support team (who are doing their best) allow a ‘list’ to be generated of those that want this, it might make you unpopular with the CEO but would actually make your life much more pleasant - he clearly isn't reading his inbox !!   Even if its just for a year (as on current progress I am sure it will take that long to stabilize the new app)I have reached this conclusion after trying very hard to be patient, and have spent a lot of time both researching and working around this fiasco.   The feedback on the app thread is now 46 pages, with over 1,000 posts and 20K plus views, almost all complaining - and thats just one thread here and there are many more on reddit.  Based on what I have read, no way am I upgrading my firmware (

I was told 5 mins. It’s been 40-gotta go. (They never really answer do they?)

forced update today as I tried to listen to my house full of speakers. now nothing works. the app recommends factory resetting but it seems like at least one of my speakers is unresponsive? is it bricked? whats going on? pretty * for a system that costs as much as it does. devs should to make sure something is good before they roll it out. Last week I was considering adding units, now Im considering giving up on sonos.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have been on to the chat support twice, both times have taken over an hour to get my RMA forms, still no RMA forms in my email though.I understand Sonos are a big company but they should be hiring more support people as they increase revenue.Great company - until something breaks

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family who’ve SONOS and how it used to be so good - pls SONOS stop sending me updates on your new products as you are just opening the wound more😢can anyone from SONOS help explain

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family about SONOS and how it used to be so good - possibly the market leader - pls SONOS stop sending me updates on your new products as you are just opening the wound more as I am crying with what you have done to our huge investment  in your equipment 😢can anyone from SONOS help explain (I don’t even think anyone will reply - BTW —  in my role as a CEO of our global organisation I reply to both positive and negative feedback

Do you think it is acceptable for me to wait over an hour to speak with someone regarding my $2,500+ system not working after your updated App crashed it? 

So Sonos has a new web app that access my speakers from the internet through my firewall/router.  That’s kind of scary to me.  I don't like most appliances having access from the outside world and that opens to door to hackers to get into my network.  Does anyone know how Sonos opened that hole in my firewall without my knowledge?  Do we know what security is in place to prevent hacking?

I have had two Sonos speakers for last several years and they have been really great.  The were SO easy to set up.  My Roam got lost on a recent road trip and just bought a Roam SL replacement.Wish I had known about all of the problems with the new Sonos S2 App…I would have waited to buy my replacement speaker.  I was running iOS S1 of the Sonos app until I was required to upgrade to S2 to set up new speaker.   Spent at least half the day today trying to connect my new speaker, read countless articles, did reboots, resets, deleting / reinstalling the app, checked wait time for customer service calls 60 -75 minutes, checked to see if I could get S1 back and finally after reading so many posts of people with new speakers that can not connect and how bad S2 is, I decided to SEND my speaker BACK today, go for the MBG (money back guarantee).  Also decided not to purchase more Sonos products until the software is fixed (was looking at a TV bar and system).  It is so disappointing as I’ve lov

I have been a Sonos user for over 10 years. However, the system is no longer usable since the new app. And the customer support that was once excellent no longer exists. Recently I wanted to contact them - the wait time would have been 4 hours. Absolutely unacceptable! So I'm looking for alternatives. What can you recommend?

This may not even be a concern but I have been trying to find something that shows why, even though all speakers connect, the router ethernet cable is showing solid orange. 

I am still running my system on Gold S2 and the first iteration of the new black app.  It is using Sonosnet using a Boost. The PC app has not been updated. I have a beam with Play 1 surrounds and a sub. Also a set of Play 1s and a set of Sonos Ones. I have bought a new NAS server as I could not get SMBv2 to work on my Old Buffalo server. It just would not index properly on v2. v1 was ok.  It was a known problem which support was unable to resolve for a number of years. The new Synology server is now working OK with the music library option. A expense I would rather not have made. What I need to know is will this system work with all the old functions available I.e. Sonos, Boost etc. if not when will be likely to work. I don’t want to upgrade the app and find I have problems. I need to have the system working with the Beam and the Tv. Also the music library needs to work fully.Any help will be appreciated.Chris   

I want Sonos to pull up their pants and offer to buy there speakers back since they are worthless.I like the sound of Sonos and I bought them because I could play my music. Well WFT their unstable app is now no good to because YOU CANNOT PLAY YOUR MUSIC! I SAY LET’S DO A CLASS ACTION LAW SUIT. I am making comments and social media that Sonos stock is going to tank. The CEO should be tanked and sued by stock holders for * up Sonos app worse then it was previously*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I am a longtime user of Sonos. Over many years I have enjoyed almost flawless access to my extensive music library using the “old” app. Since the launch of the so called “much improved app”, I have no access whatsoever. My Sonos system is not working at all. I have wasted long hours on the phone to Sonos Tech Help …. and for what? No result! No help!  On these occasions, but only after wasted hours (submitting diagnostics, allowing remote access to both iMac and iPad, trying this, trying that), was I told that, really, “there’s nothing we at tech support can do until the “fixes to the new app have be completed”. Well, howdy do!!You mean Sonos withdrew an existing working app and launched a replacement app which Sonos knew to be incomplete and having inherent faults! That warrants more than just a “howdy do”. What can I say? A total s…show!!Incompetence and disregard to customers and supporters.  Until the new app is fully functional, why won’t Sonos reinstate the old app? At least, the

Pourquoi je trouve la mise à jour de mai 2024 de Sonos déplorable : Lenteur excessive : Problème : La mise à jour est extrêmement lente, rendant l'utilisation des systèmes Sonos pénible. Impact : La lenteur affecte la fluidité et la rapidité d'accès aux fonctionnalités, rendant l'expérience utilisateur désagréable. Accès restreint à la bibliothèque Spotify : Problème : Depuis la mise à jour, il est impossible d'avoir accès à l'intégralité de sa bibliothèque Spotify. Impact : Pour les utilisateurs qui comptent sur Spotify pour leur musique, cela représente une limitation majeure et une régression par rapport aux fonctionnalités précédentes. Perte de flexibilité du système Sonos : Problème : La mise à jour a réduit la flexibilité du système, autrefois un des points forts de Sonos. Impact : Les utilisateurs trouvent que leurs options sont maintenant limitées et que le système ne répond plus aussi bien à leurs besoins et préférences personnalisées. Question de revente : Réflexion 

I had this show up on YouTube feed today, I think this is finally the straw that broke the camel’s back. I dealt with the terrible “new” app. I dealt with previous features being removed and having to be reintroduced. I dealt my system dropping off the network. I dealt with it all. Now you're telling me that aside from almost making my entire hardware paperweights , I now have to deal with the fact that you're going to sell my data, and not only that, I can’t opt out of it, you're forcing me into these terms, after spending thousands on your hardware.  DO BETTER SONOS. DO BETTER.