One simple request re the new Sonos app
It’s my understanding that Sonos staff ‘moderates’ this forum. Hopefully that also means what we say here will likely reach the attention of Sonos management and technical personnel.
With that in mind, I have one straightforward request, conveyed on behalf of myself and other Sonos users who do not wish to be swept up in the ongoing development of the ‘new’ Sonos controller app: tell us when you’re done.
The app has been a work in progress since early May. The latest information Sonos has provided indicates that a number of basic functions will not be in place until September or October. Among these are restoring easy access to our pre-existing Sonos playlists, including the ability to retrieve and play them; along with the ability to create and save new Sonos playlists, and to subsequently edit and resave those Sonos playlists.
I have stopped downloading the ‘updates’ Sonos has been releasing every so often — because none of them seems to address Sonos playlists, which is the most important aspect of the Sonos app for me. I’ve also seen lots of posts that indicate each new update introduces new bugs and error messages, none of which I’m inclined to have to spend time trying to work around.
So please, Sonos: When you have reached the point that you can say ‘our new Sonos app for iOS and Android is in its final form and is fully operational,’ send all of us an email to let us know, just as you keep sending us email to announce new products you’d like us to buy.
Until that time, I do not intend to download incomplete, unpredictable and flawed, interim versions of the app. I did not ask or agree to be part of the Sonos software development process and do not intend to do so now.
I do now have the ability to play music using my Sonos speakers (all seven of them) with the help of a third party app, although functionality is quite limited. I will proceed using the version of the app and ‘firmware’ I have now and will block further updates until such time as Sonos notifies me the new, ‘ground up’ rebuild is complete and ready to be used without the likelihood of failure.
Hopefully things will return to normal in the near future. Please give us a clear and candid message when that time comes so we will know we can download an app and ‘firmware’ that includes all the functions Sonos intends to provide to Sonos users; and that will not be likely to fail.
